Hello,
I have trouble with my sonos system in my restaurant.
The volume is changing by its own ! most of time reducing, i have same issue with sonos radio and spotify.
I have 3 era 300, 2 era 100 and one sonos one, connected on unifi wifi system (no wire connection).
I have contact the support many times bu no solution.
Have you any idea ?
Regards
Answered
Volume is changing randomly (most of time reducing)
Best answer by Stanley_4
Try it again, note the Diag number.
Then call, if you get nothing from the person on the call ask to open a support ticket and escalate the issue.
I don't recall a single instance of support not being able to identify the issue's source if it was caught by the diagnostic process.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.
Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.
Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.
Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.
Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.
Thank you for your reply, nobody else access my network, got same issue with spotify and sonos radio !
I have generated already many diag but no solution from sonos support team
Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.
All sonos is reducing, but the level in application do not move ! just the level from the system
Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.
Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.
Thank you for your reply, nobody else access my network, got same issue with spotify and sonos radio !
I have generated already many diag but no solution from sonos support team
What did they say was causing the volume change? The diagnostic report should tell them that.
Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.
All sonos is reducing, but the level in application do not move ! just the level from the system
You have communication issues on your network if the volume slider in the app is not matching the speaker output.
Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.
All sonos is reducing, but the level in application do not move ! just the level from the system
You have communication issues on your network if the volume slider in the app is not matching the speaker output.
It sound logical, the network system is unifi, do you have any idea what can i check on the network ?
Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.
Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.
Thank you for your reply, nobody else access my network, got same issue with spotify and sonos radio !
I have generated already many diag but no solution from sonos support team
What did they say was causing the volume change? The diagnostic report should tell them that.
With my diagnostic they found nothing.
Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.
All sonos is reducing, but the level in application do not move ! just the level from the system
You have communication issues on your network if the volume slider in the app is not matching the speaker output.
It sound logical, the network system is unifi, do you have any idea what can i check on the network ?
You can start here:
Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.
All sonos is reducing, but the level in application do not move ! just the level from the system
You have communication issues on your network if the volume slider in the app is not matching the speaker output.
It sound logical, the network system is unifi, do you have any idea what can i check on the network ?
You can start here:
Thank you very much, I have follow the best pratice, so i change only in my network the IGMP Snooping to Enabled
All the rest was allready compliant,
Let’s see
Diagnostics only carry a few minutes of information so if Sonos couldn't see what changed the volume it may have been submitted too late.
As soon as you can is best, sooner is better even then. Even 10 minutes may be too late, 15 almost certainly is. Once submitted the cata is saved and you can call when convenient.
Diagnostics only carry a few minutes of information so if Sonos couldn't see what changed the volume it may have been submitted too late.
As soon as you can is best, sooner is better even then. Even 10 minutes may be too late, 15 almost certainly is. Once submitted the cata is saved and you can call when convenient.
That’s what i have done, as soon the trouble occur, is send the diag, and call later the support because it was closed when I made the diag … but diag was done in time ;o)
Try it again, note the Diag number.
Then call, if you get nothing from the person on the call ask to open a support ticket and escalate the issue.
I don't recall a single instance of support not being able to identify the issue's source if it was caught by the diagnostic process.
Where are the speakers located in relation to who can touch them?
Have you disabled touch controls on each speaker/room to stop someone manually changing the volume?
Where are the speakers located in relation to who can touch them?
Have you disabled touch controls on each speaker/room to stop someone manually changing the volume?
Hello Mr T.
The speakers are 2 meters high and nobody can touch them (easily), but good idea to disable touch control ! i will do ...
I have already disable the microphone on era 300 et era 100 with the switch.
Regards
Been a while, but in the past a cat has noticed that a Sonos was warm and would make a great napping spot.
Offered more as humor than a solution. :-)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.