Contributor I

Answered

Volume is changing randomly (most of time reducing)

16 replies
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Hello,
I have trouble with my sonos system in my restaurant.
The volume is changing by its own ! most of time reducing, i have same issue with sonos radio and spotify.
I have 3 era 300, 2 era 100 and one sonos one, connected on unifi wifi system (no wire connection).
I have contact the support many times bu no solution.
Have you any idea ?
Regards

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Stanley_4Answer

Grand Maestro

Try it again, note the Diag number.

Then call, if you get nothing from the person on the call ask to open a support ticket and escalate the issue.

I don't recall a single instance of support not being able to identify the issue's source if it was caught by the diagnostic process.

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Stanley_4

Grand Maestro

Diagnostics only carry a few minutes of information so if Sonos couldn't see what changed the volume it may have been submitted too late.

As soon as you can is best, sooner is better even then. Even 10 minutes may be too late, 15 almost certainly is. Once submitted the cata is saved and you can call when convenient.

oetienneAuthor

Contributor I

Diagnostics only carry a few minutes of information so if Sonos couldn't see what changed the volume it may have been submitted too late.

As soon as you can is best, sooner is better even then. Even 10 minutes may be too late, 15 almost certainly is. Once submitted the cata is saved and you can call when convenient.

That’s what i have done, as soon the trouble occur, is send the diag, and call later the support because it was closed when I made the diag … but diag was done in time ;o)

Stanley_4Answer

Grand Maestro

Try it again, note the Diag number.

Then call, if you get nothing from the person on the call ask to open a support ticket and escalate the issue.

I don't recall a single instance of support not being able to identify the issue's source if it was caught by the diagnostic process.

Mr. T

Where are the speakers located in relation to who can touch them?

Have you disabled touch controls on each speaker/room to stop someone manually changing the volume?

oetienneAuthor

Contributor I

Where are the speakers located in relation to who can touch them?

Have you disabled touch controls on each speaker/room to stop someone manually changing the volume?

Hello Mr T.

The speakers are 2 meters high and nobody can touch them (easily), but good idea to disable touch control ! i will do ...

I have already disable the microphone on era 300 et era 100 with the switch.

Regards

Stanley_4

Grand Maestro

Been a while, but in the past a cat has noticed that a Sonos was warm and would make a great napping spot.

Offered more as humor than a solution. :-)

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