Contributor I

Answered

Volume is changing randomly (most of time reducing)

16 replies
208 views

Hello,
I have trouble with my sonos system in my restaurant.
The volume is changing by its own ! most of time reducing, i have same issue with sonos radio and spotify.
I have 3 era 300, 2 era 100 and one sonos one, connected on unifi wifi system (no wire connection).
I have contact the support many times bu no solution.
Have you any idea ?
Regards

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Stanley_4Answer

Grand Maestro

Try it again, note the Diag number.

Then call, if you get nothing from the person on the call ask to open a support ticket and escalate the issue.

I don't recall a single instance of support not being able to identify the issue's source if it was caught by the diagnostic process.

N

nik9669a

Senior Virtuoso

Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.

Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.

Mr. T

Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.

oetienneAuthor

Contributor I

Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.

Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.

Thank you for your reply, nobody else access my network, got same issue with spotify and sonos radio !

I have generated already many diag but no solution from sonos support team

oetienneAuthor

Contributor I

Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.

All sonos is reducing, but the level in application do not move ! just the level from the system

N

nik9669a

Senior Virtuoso

Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.

Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.

Thank you for your reply, nobody else access my network, got same issue with spotify and sonos radio !

I have generated already many diag but no solution from sonos support team

What did they say was causing the volume change? The diagnostic report should tell them that.

Mr. T

Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.

All sonos is reducing, but the level in application do not move ! just the level from the system

You have communication issues on your network if the volume slider in the app is not matching the speaker output.

oetienneAuthor

Contributor I

Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.

All sonos is reducing, but the level in application do not move ! just the level from the system

You have communication issues on your network if the volume slider in the app is not matching the speaker output.

It sound logical, the network system is unifi, do you have any idea what can i check on the network ?

oetienneAuthor

Contributor I

Who else has access to your network? And, Spotify users are a frequent problem: they stay logged on until something disconnects them.

Generate a diagnostics report within a few minutes of an occurrence and they at least should be able to tell you where the “volume down” command was generated.

Thank you for your reply, nobody else access my network, got same issue with spotify and sonos radio !

I have generated already many diag but no solution from sonos support team

What did they say was causing the volume change? The diagnostic report should tell them that.

With my diagnostic they found nothing.

Mr. T

Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.

All sonos is reducing, but the level in application do not move ! just the level from the system

You have communication issues on your network if the volume slider in the app is not matching the speaker output.

It sound logical, the network system is unifi, do you have any idea what can i check on the network ?

You can start here:

oetienneAuthor

Contributor I

Is the volume reducing to a specific volume number? ie. 15. If so then it implies safety protection on one of the speakers is kicking in, if all are grouped when this occurs. This can also happen if the Era 300 speakers are not level.

All sonos is reducing, but the level in application do not move ! just the level from the system

You have communication issues on your network if the volume slider in the app is not matching the speaker output.

It sound logical, the network system is unifi, do you have any idea what can i check on the network ?

You can start here:

Thank you very much, I have follow the best pratice, so i change only in my network the IGMP Snooping to Enabled

All the rest was allready compliant,

Let’s see

Show more replies

Sign up

Login to the community