I recently purchased a stereo pair of Fives, and a couple months back a stereo pair of Era 100s. I first noticed the issue on the Fives that Trueplay had turned off (not by me and I am the only one using the app, etc) and the EQ settings had gone to 0 and loudness off also. Then I noticed this was also happening on the Era 100s., but no other speakers throughout the house, and there are a few. At a suggestion by someone on reddit, I factory reset the Fives and set everything back up again yesterday (set the two as stereo pair, performed trueplay, set the eq and turned loudness on). Today, the same issue occurred. Trueplay was off, EQ back to 0, and loudness off. WTH!? Kind of annoying. Is anyone else having this issue?, because to me it seems like an issue with the app,. and I really, really hope not a hardware issue since, of course, I dropped a good buck for these speakers.
Trueplay turning off automatically
Best answer by Airgetlam
That’s really odd. I am not experiencing this issue at all.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
That’s really odd. I am not experiencing this issue at all.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Shame you did the factory reset as it rarely fixes anything but it does reliably wipe out important diagnostic data Sonos support could use to see what is happening.
There are a very few situations where a user should do a factory reset, they are covered on the Sonos support section, linked at the top of the page.
As you think it maybe the app have you updated it and also your speakers?
Shame you did the factory reset as it rarely fixes anything but it does reliably wipe out important diagnostic data Sonos support could use to see what is happening.
There are a very few situations where a user should do a factory reset, they are covered on the Sonos support section, linked at the top of the page.
Thanks for that - did not know. Doesnt seem to matter sice it happened again after the factory reset and I have a feeling it will again based on the past few days.
As you think it maybe the app have you updated it and also your speakers?
Yes , everything is updated,. thanks
This problem is persisting and the wierd thing is it is not only happening with the new stereo pair of Fives. It also happened on the stero pair of Era 100s and on a couple speakers i also noticed my eq settings reverted to 0. This Has got to be a software issue !
This problem is persisting and the wierd thing is it is not only happening with the new stereo pair of Fives. It also happened on the stero pair of Era 100s and on a couple speakers i also noticed my eq settings reverted to 0. This Has got to be a software issue !
Edit: and now, as i am sitting here listening to the speakers, I tap on the volume slider (latest update on ios), tap on the equalizer settings and when that card shows up the Bass and Treble slide back to zero without me touching them and the loudness turns off also !! WTH is going on here??
Set things as you want them, submit a diagnostic and note the number.
Get the glitch to happen.
Within 10 minutes, sooner is better, submit a second diagnostic and note the number.
To have the diagnostics looked at you need to call Sonos, do not post the numbers here, staff are required to delete them and none of us users can see the data.
Now that I have turned off the new setting of having access to the equalizer from the volume slider screen, the issue has not repeated. And it has been 3 days since i changed it. May seem odd but again, to me that points to a software bug,.??
I had Trueplay enabled on several speakers and the shortcut enabled, none of the settings were changed.
Edit: Rereading the topic I see you mentioned this was on iOs, my setup is on Android so it may not apply.
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