Hey need some help, my Sonos system won’t register to app, I have a bear gen 1 and sub gen 3. I have update wifi, tried resetting system, factory reset. Still I can’t connect to my exciting system
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sonos Beam wont connect to system
Best answer by Airgetlam
Interesting. That suggests one of two things. Either it’s already been set up on a different LAN (which should have been cleared when you did a factory reset) or there is some issue with the Beam itself. I’d recommend that you call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Try a temporary Ethernet connection to the Beam.
Please don’t factory reset, it obstruct us, and particularly Sonos in helping you.
Would be nice to know about your network, too. Make and model of your router, broadcast channel and frequencies, etc.
So, what happens when you temporarily connect your Sonos to that router, as suggested by
Interesting. That suggests one of two things. Either it’s already been set up on a different LAN (which should have been cleared when you did a factory reset) or there is some issue with the Beam itself. I’d recommend that you call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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