Contributor I

Answered

sonos Beam wont connect to system

8 replies
128 views

Hey need some help, my Sonos system won’t register to app, I have a bear gen 1 and sub gen 3. I have update wifi, tried resetting system, factory reset. Still I can’t connect to my exciting system

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Interesting. That suggests one of two things. Either it’s already been set up on a different LAN (which should have been cleared when you did a factory reset) or there is some issue with the Beam itself. I’d recommend that you call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Stanley_4

Grand Maestro

Try a temporary Ethernet connection to the Beam.

Airgetlam

Please don’t factory reset, it obstruct us, and particularly Sonos in helping you.

Would be nice to know about your network, too. Make and model of your router, broadcast channel and frequencies, etc.

Bruce

S

Steve c-BrownAuthor

Contributor I

Here is my router info for you

S

Steve c-BrownAuthor

Contributor I

Airgetlam

So, what happens when you temporarily connect your Sonos to that router, as suggested by @Stanley_4 ?

Bruce

S

Steve c-BrownAuthor

Contributor I

Still won’t connect via Ethernet cable

AirgetlamAnswer

Interesting. That suggests one of two things. Either it’s already been set up on a different LAN (which should have been cleared when you did a factory reset) or there is some issue with the Beam itself. I’d recommend that you call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

S

Steve c-BrownAuthor

Contributor I

Thanks for your help, I’ll give them a call tomorrow

Sign up

Login to the community