Sonos One stereo pair suddenly stopped working

Forum|Forum|5 months ago
April 11, 2026
4 replies
82 views

Last night my Sonos One stereo pair stopped working while playing Sonos Radio. They show up in the app and both show they are connected to my WiFi with a string connection. I tried rebooting and can’t seem to play music through them. All my other Sonos components are working fine. Really frustrating.

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Best answer by nik9669a

Will they play a different station? Will they play if you group them with a room that’s already playing? Have you tried generating a diagnostics report and calling Sonos support?

Stanley_4

Grand Maestro

A network refresh often helps. Power down all Sonos and reboot the router then power up the Sonos.

If it keeps happening reserving IP addresses may stop it.

N

nik9669aAnswer

Senior Virtuoso

Will they play a different station? Will they play if you group them with a room that’s already playing? Have you tried generating a diagnostics report and calling Sonos support?

J

JhnyguitarAuthor

Contributor I

How do you generate a diagnostics report?

N

nik9669a

Senior Virtuoso

https://support.sonos.com/en-gb/article/submit-diagnostics

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