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Contributor I
Apr 9, 2026 3:12 AM UTC
Answered

sonos arc sound bar making a noise

My Sono arc sound bar keeps make a sound like a water drop. How do I fix this?

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Airgetlam
AirgetlamAnswer
Apr 9, 2026 4:58 AM UTC

Do you know what is causing this? Like maybe being sent by the TV? Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss i?. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

4 replies

Airgetlam
AirgetlamAnswer
Apr 9, 2026 4:58 AM UTC

Do you know what is causing this? Like maybe being sent by the TV? Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss i?. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
AjTrek1
Apr 9, 2026 12:53 PM UTC

Out of curiosity….In addition to ​@Airgetlam advice when does the sound occur (i.e. when not or when receiving audio or both)?

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CallengerAuthor
Contributor I
Apr 9, 2026 7:00 PM UTC

Out of curiosity….In addition to ​@Airgetlam advice when does the sound occur (i.e. when not or when receiving audio or both)?

Just when using it, happen quite frequently while watching TV 

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AjTrek1
Apr 9, 2026 8:01 PM UTC

Out of curiosity….In addition to ​@Airgetlam advice when does the sound occur (i.e. when not or when receiving audio or both)?

Just when using it, happen quite frequently while watching TV 

Thanks for the reply. Last question…does the noise occur when listening to music that is streamed via the app?

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Together Everyone Achieves More = T.E.A.M.