my sonos arc keeps having problems with stuttering audio, it’s cutting out at random times,
this is really annoying, everytime I'm watching a program at random points, you can hear the audio cutting out for like half a second, I have an LG tv, and the soundbar has been connected through HDMI,
i also have a optical audio output/input but i was told that for me to benefit from Dolby Atmos I should keep my Sonos Arc connected through HDMI instead of optical.
thank you in advance for your reply.
Are you using the original Sonos cable? Is it fully inserted and fully seated at both ends?
You can wait for the issue and within a few minutes submit a diagnostic. When you can then call Sonos to have it looked at to see if the issue can be identified.
Are you using the original Sonos cable? Is it fully inserted and fully seated at both ends?
You can wait for the issue and within a few minutes submit a diagnostic. When you can then call Sonos to have it looked at to see if the issue can be identified.
Thank you for your response, yes, I am using the original Sonos cable, the cable has been fully inserted in both the Arc and the TV.
you mention submitting a diagnostic, how do i get one?
The Sonos app will generate one on request.
You will get a diagnostic number but only Sonos support can see the actual report.
https://support.sonos.com/en-us/article/submit-diagnostics
The challenge could be the TV attempting to send too much data for optical to handle, across that format, which can only transmit Dolby Digital. Because optical is a one way transmission process, the Sonos can’t ‘tell’ the TV it is connected, as it can when connected via HDMI ARC. So the TV has no idea that anything is at the end of the optical connection. This means you have to go in to the settings of the TV, and anything that is sending it a signal, and restrict them all to Dolby Digital as a max.
It is only when you connect via ARC that the Sonos has the ability to tell the TV (the CEC component) what formats it can receive, and sets it, and all other CEC compliant devices, to the correct maximum signal. But they all require ARC (HDMI compliant) connections.
The challenge could be the TV attempting to send too much data for optical to handle, across that format, which can only transmit Dolby Digital. Because optical is a one way transmission process, the Sonos can’t ‘tell’ the TV it is connected, as it can when connected via HDMI ARC. So the TV has no idea that anything is at the end of the optical connection. This means you have to go in to the settings of the TV, and anything that is sending it a signal, and restrict them all to Dolby Digital as a max.
It is only when you connect via ARC that the Sonos has the ability to tell the TV (the CEC component) what formats it can receive, and sets it, and all other CEC compliant devices, to the correct maximum signal. But they all require ARC (HDMI compliant) connections.
Except they’re not using the optical connection.
Ah, apologies, I misread the OP to suggest they were. They’re just saying it’s available.
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