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had to reset my sonos app to connect to a new router but now i can’t use sonos radio or connect spotify anymore

Hi,I have play:1’s, a play:3 and Playbar.I have the Sonos S1 app controller for these.I wish to add another speaker but can no longer buy play:1’s as they are discontinued.If I buy the Era 100 Sl or Era 100 can I add these to my existing set up (ie will they all be compatible with each other [the old and new ] and which app will I be able to use to control them all - the Sonos S1 app or the Sonos app? thanks in advance  

Hello everyone, I’ve recently set up a new Sonos home theater system and I’m experiencing some issues that I’m hoping to get help with. My setup:Sonos Beam (Gen 2) connected to a Samsung OLED S95C via HDMI eARC Beam is also connected to the router via Ethernet (CAT 8) where my Download speed is 115mbps & Upload is 23mbps 2 × Sonos Era 100 configured as surround speakers Sonos Sub Mini Additional 2 × Era 100 configured as a stereo pair placed to the left and right of the soundbarIssues I’m facing:I’m experiencing intermittent audio dropouts, mainly from the soundbar (Beam), where the sound cuts out for about half a second. The issue occurs only with TV audio (apps, TV channels, and console connected to the TV). When playing music directly from the Sonos app, everything works perfectly with no dropouts. The issue becomes more noticeable when watching Dolby Atmos content.Additional behavior:When I activate (group) the stereo pair (Era 100s on the left and right of the soundbar) while

I upgraded my Internet speed all five, but then they send me a new router.I haven't been able to install my beam 2.I tied reset reinstall the appWhen it chines it says it doesn't recognise it.There is NO sticker on the back/ base they're never was.Purchased 2-3 ago from reputable dealer..I swapped back to old router,TV etc all fine just beam won't install.I spent hours going crazy and getting frustrated..I still have the box etc but they're was no code that they tell you to put in if Chinese won't work. I was probably an idiot uninstall the app as settings are grey with only add new speaker or join system.I tried with the router it used to work with but no says can't find beam on that IP.Anybody thoughts thanks Richard.

Can SONOS create the ability to create a playlist and add songs? Like Spotify, etc. Or is that an option I don't know about?

I’ve moved. How do I reconnect my Sonos One? 

My Music Library is located on an external drive attached to my iMac. I have 2 Sonos speakers and the Sonos app on the iMac and on an iPad. I’ve tried everything to get the app to see the library but nothing works. Always “no longer available”. Can anyone help with a step by step idiots guide? or at least tell me if this scenario is just not possible. At the moment my speakers are just ornaments

I have recently switched from Amazon Music to Tidal. I have linked the Tidal service in the Sonos app and can control using the Sonos app, I just can’t get Sonos to play Tidal music using voice commands (Sonos), I get the following back:“Sorry, Sonos voice control isn’t available for Tidal yet”.Can anyone help, or is just a limitation I have to live with?ThanksLee

I set up alexa, it works. Next day it doesn't. It goes on and on.... Driving me mad. It just does no respond to the voice despite being set up in the app properly 

I sold my Sonos beam gen 1 and the new owner cannot activate it. I have performed a factory reset three times, but still not working.

Hi everyone. Just a quick question. I watch streaming channels Netflix, Disney, etc through a 4k Apple tv connected to my Sonos system, arc, 2 era 300's, sub mini. When I am not listening to Dolby Atmos it normally shows on the sonos app as pcm multichannel 5.1, I have found setting  it to Dolby digital 5.1 on the Apple box sounds louder & clearer but they recommend the other. Would be very interested in your thoughts & help. Many thanks.

Hello all.I have my mac mini connected to my bravia tv with hdmi and i have the tv connected to sonos amp over line in. When i play the movie my speakers connected to sonos amp give a lag of sound approximately 2-3 seconds. At the same time when i disconnect tv from sonos amp and play the sound through tv speakers it is perfectly synchronized. Anybody knows the reason why? Is it my tv giving the lag or is it sonos lagging?

Since an update over a month ago, when setting or changing an alarm (On Android at least), the keyboard quickly pops up and then dissappears. It's impossible to change the numbers without going outside the app, copying the numbers you want in some other text box of an app, and then returning to the sonos app and fiddling with the text box until it highlights before I can attempt to paste it. I figured it would get worked out but it still hasn't, even after a new update. Is this bug known about or being worked on? It's been getting more and more frustrating as it goes on. 

The short story is that I have the Arc and Sub 2.0. Everything connects, but I can only get sound out of the arc.  I've tried resetting the router, the sub, the arc.Tried putting older software into the sub, and then updating again.I've reset both sono speakers a half a dozen timesI've tried having the subwired to the router, and i've tried having the arc wire to the router, setting it up after both of them are reset.I cannot get a test sound out of the sub before I link it to the arc system.I'm using an Eero router, without issues to any other non-sonos devices. It connects and the functionality all looks correct, i can add it to the room. All the lights work properly. I've tried disabling the wifi on both units when they were hardwired, i've tried having it all set up wirelessly and disabling the sub and reenabling it. I've tried setting the sub and arc up from scratch in 2.4g & again in 5g router configurations.  I tried to contact Sonos support and failed. But have put in ticke

My ERA 300 can't connect after the upgrade. I have tried rebooting the router, factory resetting the speakers, reinstalling the SONOS app, rebooting my mobile phone, turning off the mobile network on the phone, turning off private Wi-Fi addressing, etc.    Can someone assist with resolving the issue?

Since the last app update, I am no longer able to set the sleep timer when listening to Radio Paradise through the RP service. It isn’t an issue when playing any other content, nor even if listening to RP though TuneIn. The message on the pop-up tab which would normally display the sleep timer option as well as other options, states “Unable to load. Some information is missing from this content”.Is this a Sonos app issue or a problem with the RP service? 

I have two problems when setting alarms. The first is a recent one. When choosing a music source, I used to be able to choose from my whole set of services as an option. For instance I could pick a Spotify playlist or artist radio.  Now, I’m given a very narrow list of options with no detail ( like “playlist 1” for instance). Secondarily if I choose a Sirius Xm station, the alarm will revert back to Sonos chime. I understand the problem you got yourself Into with the botched rearchitecture, but why do you keep breaking simple tertiary features every time you make a change. 

New Era100 owner. I want to use voice control for BBC Radio stations (BBC Sounds).I do not want to use Alexa.Have I bought the wrong product?

I noticed that sometimes the content key changes the volume by 1 and other times it changes the volume by 4. Why does it do this?

When I turn off tv after a period the Sonos arc appears to select Sonos radio? A lot of American dialogue and songs and Although low volume it’s crap.drives you nuts .In the radio app the volume bars are at zero and I select radio songs at volume zero it’s exactly the same. Software is up to dateffs help please 🙏

have been happy with Move 2. - til now.  today it sounds “tinny” with a “far away” quality to the sound. Please help me fix this! >i have not changed anything.> Trueplay is ON.>Playing with equalizer (a poor one — make this better Sonos!) didn’t help.  How do i fix this please!!!

What do I need to hard wire my eras 100 to my Mac mini and achieve stereo. Thanks in advance.

Pro-ject carbon turntable to am/fm tuner to 5? I’m trying to figure out this setup. i have two 5s, currently with a line in from the turntable. I’m worried adding a tuner into the mix will bring issues with turntable audio quality without an amplifier. I purchased an ADCOM GTP 400, and it needs an antenna to work getting local broadcast l, but when I tried to play a record, it sounded awful.I want to stream local baseball games from time to time, so I want to keep the budget reasonable, but absolutely open to investing in quality equipment and can return the Adcom if I need something different. Any advice from the community?

As of a couple days ago I can no longer connect to PLEX.   I get“Something went wrong. Try Again” when click on artists from my favoritesand“No content items available” when clicking on Plex iconI can cast to my sonos speakers from the Plex app (not plexamp) on my computer.If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually. super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

My Sonos beam 2nd gen. DOES NOT pair with my samsung android phone!