Skip to main content
dcass
dcass
Contributor I
February 21, 2025
Answered

Can no longer connect to Plex

  • February 21, 2025
  • 46 replies
  • 3170 views

As of a couple days ago I can no longer connect to PLEX.   I get
“Something went wrong. Try Again” when click on artists from my favorites
and

“No content items available” when clicking on Plex icon

I can cast to my sonos speakers from the Plex app (not plexamp) on my computer.

If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually.

 

super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Pools-3015

    There was a firmware update this week that has to be initiated by the user. If you have not updated, I would suggest starting there.

    There is also no need to use the plex server. You just need to point Sonos to the local library in order to play your files.

    46 replies

    Show previous replies
    Stanley_4
    Stanley_4
    Grand Maestro
    January 10, 2026

    Sonos rarely promises future fixes.

    wazbat
    Lyricist III
    January 10, 2026

    Well, if it's help to anyone I did find something to fix one of my issues. Despite linking my Plex server in Sonos, it turns out you have to link it the other way around too in order to use the speakers as a destination via plexamp. Via this url:

    https://plex.tv/users/other-services

     

    It hasn't fixed the fact that my Plex library still errors in the Sonos app, but at least now I can see my speakers in plexamp when I tap cast, so that's something

     

    Maybe Sonos should document this? Or have it be part of the linking flow? It feels like this was kind of forgotten 

      Stanley_4
      Stanley_4
      Grand Maestro
      January 10, 2026

      Not forgotten with 23300 posts mentioning Plex here.

      Does this need updated? The moderators might be able to forward suggestions to the document's owner.

      https://support.sonos.com/en-us/services/plex

       

        wazbat
        Lyricist III
        January 11, 2026

        It appears that connecting my account via that URL also fixed my library not showing in Sonos. I'm able to browse and select songs, however if I try to search for anything I get an error and it locks me out of the library for a while

        After search:

         

        It feels like the plex integration is a little forgotten, but I guess this is better than not working at all. Doesn't really feel very premium though

          dcass
          dcassAuthor
          Contributor I
          March 28, 2026

          Hello - back after a long time.  I got it to work again (thrilled for a moment).

          I have an Eero network - by assigning a static IP (they call it a “reservation”) and port to my plex server machine from the Eero app and then putting the same IP and port in my plex server and doing a machine restart,  I was able to get it to work - happily streaming music at the moment

          keep up the fight

           

            statevariable
            Avid Contributor II
            March 29, 2026

            Interesting. I looked at the Eero stuff but balked a bit at the cost! Several months ago, I was advised by the Sonos AI to remove and re-add Plex, and believe it or not it worked. But since then, my connection to Plex has once again vanished. Crazy.

              Terms & ConditionsAccessibility statement