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Hi, I’ve purchased a used Sonos 5. I have set an account on the Sonos website but, when I go into the app, it asks me to  sign in but gives me (I guess) part of the previous owners email address and, I cannot submit my own.could you please advise of a solution to this issue?thanks 

Brand new Era 100 stereo pair will not airplay. Have Sonos Beam connected to my TV and every time I attempt to Airplay via IPhone and IPad I receive a message “Control other speakers and TVs.” Then a message “unable to connect to Family Room.” Tried rebooting speakers without any change. I have a one SL in another room that works with airplay 

My worry (before buying 2 of these, second-hand):That when using them, through a modern wifi-6/ax wifi-connection, then problems will be = the reality. => So, I worry, that the Sonos-Play5-gen1 will have trouble with Wifi-6/AX - because they can connect through BOTH 5-GHz AND 2.4GHz band, and since the 5GHz-band is usually preferred by end-devices - then esablishing & keeping a wifi-connection” seems challenging - unless one does disable at-least “wifi-6/AX” on the 5 GHz-band !!At the same time: Firmware updates-wise, this should be fixable - but sinse these speakers were 9 y.o. when wifi-6 did arrived, then I am unsure.Plus: I see A LOT of end-users selling their “Play-5, Gen-1” speakers - and I fear, that “wifi-6 5GHz” IS a main reason. ANY insight, from people having direct experience with this, is very welcomed.

Hey guys im having an issue locating the mac address. the only code that looks similar that comes up is a serial number [redacted] I have tried going through the app and using chat gpt to locate the MAC addressModerator edit: Serial number removed

Quando non si usa può  stare sulla base di ricarica o bisogna toglierlo? Moderator Note: Google Translate- When not in use, can it stay on the charging base or do you have to remove it?

(I may have originally put this question in the wrong place...so my apologies for the dup)Can i sync 3 wireless Sonos’s...with one in the front yard, back yard and inside?  If so, what do I need to do that and what would the least expensive wireless speaker/system solution? Thanks

Hi, my living room is adjacent  to my yard and I can totally open the glasses that separe both to unify the spaces. I’m especially interested in listening to music.I have a Arc Ultra in the living room and I was thinking about buying an Era 300 to put it in the back of the living room and then add a Move 2 to use it in the yard (I don’t want something wired), with the idea of being able to use all of them together for parties when we open the panels.I want to confirm if this configuration will work well?Thanks

When I try to use the Sonos controller on my computer it is no longer able to find my system. If I use the phone app it can’t find my computer where all the playlists are even though it’s using the right network. Using Spotify on the computer works fine, it finds my system with no problem. I’ve rebooted the computer and the router and reset the controller to no avail. Also turned off all products. The App on my phone can see all my products but can’t connect to computer. WiFi settings are correct.

Can any tell me of how noise canceling is working, dos it close for all noice, so it is total quite

When plugging i thru optical cable hear no sound from Ray.

Hello everyoneI purchasedSonos Arc Ultra - ARCG2US1BLKERA 300 - E30G1EU1BLKSUB GEN 4 - SUBG4EU1BLKI noticed that the soundbar is an American model and the rest are European. Is there a problem with this one like a sync problem etc.?Thanks 

I am trying to reauthorize my Apple Music subscription on my S1 App, as I’ve done many times in the past. When it wouldn’t re-authorize, I followed what a previous discussion said to remove it and re-add it. That isn’t working, what comes up is: “We’ve run into a problem. Try again. “Which I did and same thing came up.Looking for help, I have an old bridge and connect amp that can only live on S1.  Looking for help

Hello everyone,I have a turntable with a built-in preamplifier. Until now, the turntable was connected directly to my Sonos Era 300 speaker with a cable. I now need to move the speakers and I'm looking for a way to connect the speaker to the turntable.I saw the Sonos Port, but the price seems high just to connect a turntable to a speaker.Are there any Sonos-compatible alternatives?Thanks in advance!

Trying to connect Roam to WiFi while we’re away. After going into the initial set up it says ‘No products found for (name of WiFi)’ which is fine, so I go into system settings but all I’m getting is this, (see picture)If I choose select your product I have to log in which I already am. If I go into switch system and then set up new system it searches constantly for the Roam but doesn’t find it. Currently using it as a Bluetooth speaker which isn’t ideal. 

Trying to change the network settings on my Sonos Arc Ultra system. Have tried via iPhone and iPad; seems like the update times out and various stages of the process and I get the dreaded “Something went wrong” message.  I’ve tried via phone and iPad, disabled the 5ghz broadcast on the router, and plugging the sub into ethernet (not into router). I’ve also validated the Sonos app is up to date, as well as tried forgetting and re-logging into the wireless network. No luck.Any help/advice would be appreciated. Thank you!

Anyone else received an email to participate in a survey? 

Play 5 connectés to the wifi Network wellthough cannot be assigned to a roomrestarted several time, always same error 1066 

Hello, I haven’t had any issues with PS5 or the Nintendo Switch 1. Both will reproduce well the 5.1 system that I have (Sonos Arc+2xSonos One SL + Sub (gen4th)). But the Nintendo Switch 2 is unable to reproduce 5.1, it says it can’t detect the PCM 5.1. I haven’t don’t anything different than the other consoles that I have. What can I Do?

Hi.My current setup is now BEAM, a pair of ONE as front surrounds and have just added a pair of ONE into the ceiling as stereo pair as rear speakers.Issue I have now is that when I use the app to control the volume I have set the balance to 60% at the front and 40% to the rear and when I use the sliders they all move proportionally. When I use the TV remove it only changes the volume at the front and the rear speaker volume on the sliders stay the same.Also, the LH and RH rear speakers on the sliders are slight different and I cannot line them up to be the same. I have counteracted this by putting more balance to the right but should not have to.Appreciate any assistance.j_ace7

Must i change the network on all my sonos products individually?  I upgraded to netgear ORBY Wifi 7.  Which is now a new network.  I am hoping to easily change all my sonos products at one time to the new ORBI network. 

Hi.i have 2 play 5's gen 2 with an ark and sub gen 2. i want to purchase the sub gen 4. Is the sub compatible with the play 5's gen 2 ?

I have an approximately 8-year-old Sonos Amp - CONNECT AMP.  We turned it on and it failed to work - no sound from the speakers.  The unit was working fine when we turned it off.  There have been no changes to the system since we used it last.  The light on the front of the unit, which was formally green, is now white/light pink in color.  I have a second Sonos Amp (same model) located directly below it that still works fine and the light is green.  Any ideas on how to fix the non-working amp?  Thank you.

I am still running my old Sonos system with the S1 controller v 11.15.4. Have recently been given an old play 5, but cannot add it to the system because the add product is greyed out. Keeps asking me to update, but obviously my system wouldn’t work with an S2 controller. Have reset the play 5, have plugged it directly into the router, but no joy. Is there any workround I can use?

I'm still using my dear, dear Playbar with two play:3's and a Sub gen3.Om my old TV, I had to use an Nvidia Shield to get surround sound on most streaming apps, at the expense of all kinds of sync issues. A few months ago it died and I upgraded my TV (Sony).Fortunately most native streaming apps on the new TV (HBO, Netflix and Disney+) are streaming in glorious 5.1. However, I just found out Amazon Prime Video is stuck on Dolby 2.0. All the movies I purchased digitally on Amazon refuse to output surround.I know the Playbar is ancient by now, and I fear the optical connection is the issue? But since other streaming apps do work on 5.1, I don't understand why Prime Video isn't? Any information is appreciated!I really dread having to upgrade my soundbar to eArc. Because I'm not sure if it would solve anything, but mostly because it would require new surround speakers as well (the Ultra is not compatible with the Play:3's).

This system is great when it works, but only when it works.  About 40% of the time it says that it is having issues with connecting to the speakers, the port, the server, or to the streaming service.  I know it’s not the internet connection, I work from home and it always works fine for me, wife streams TV, etc.  It’s never a problem except for with this product.   I’m still (mostly) able to airdrop music to the sonos products if it has elected to be awful that day, but it fights internally with which music it’s trying to play, what the volume is set at, whether the app lets me actually control that music, etc.  Really rage inducing stuff here.  Usually after a couple of hours of this circus, it decides that yes, the network is fine, and yes, we can play music today.  At this point when it starts being awful, I just switch to vinyl because I know that actually works, and then the app seems to be just fine the next day. I know there were some app-related issues that happened in 2024, I