Answered

Hi! The volume slider worked for the first hour I used the product. Now, it's just an empty slider with no handle. I can't adjust the volume remotely, only on the device.  Inconvenient:) I found an only topic, about a year ago, where a friendly person collected diacnostic data but the topic was closed before a solution was shared to the dozens of people that reported the same issue.  It sounds like I have the same problem and hope to hear what I can do. Thanks!

I am looking for what is the best way to integrate my Denon AVR X4500H into my Sonos system.  Ideally I would like to be able to output the Sound on the TV to multiple sonos speaker, Like watching a game and being able to stream the audio out.  I tried using the line in on my exiting Era 100 but that did not seem to work.  USBC to RCA nor USBC to HDMI both cable failed to detect a line in signal. I was thinking of getting the port, but that does not look like it has HDMI and I am wondering if this would work.  I also was looking at the AMP and this does have HDMI, but I am really not looking to amp any speakers, I am only looking to bridge in and out by Denon onto my Sonos Network.   I am not opposed to getting new hardware but I want to be sure I am getting stuff which will integrate. 

I am trying to use the NHL App to send a radio broadcast of a game to a Sonos Move speaker via AirPlay.  I can select the radio source in the NHL App, start the radio broadcast on my iPad, then select AirPlay and send the stream to my Sonos Move Speaker. This works fine. I then go into the Sonos App, select the Sonos Move speaker and set a Sleep Timer for 1 hour.  That works and the Sleep Timer starts its countdown.  However, at the end of an hour the indicator light on the Sonos Move speaker flashes white for 2 seconds (the normal signal the sleep timer is finishing) but the AirPlay audio stream continues to be broadcast to the Sonos Move speaker. I assume this is a bug with the Sleep Timer.  Has anyone found a work around?  Thanks.  Dave Wilkinson

The December app update announces the new feature below for the android app.But where is it?  It doesn't appear on the music library settings screen as it does in the iOS app.The only option I see is 'scan library:(System is at latest available update as of Jan 12th 2026) 80.34.40 (Android)80.34.37 (iOS)Release date: 03/12/2025In this update:For Android: Albums can now be grouped by Compilations or Album Artist (or left ungrouped), and folders can be sorted by Song Name, Song Number, or File Name.

Hi everyone,I’ve been experimenting with setting up multi-room audio on my Sonos system, but I’ve noticed that sometimes playback between rooms goes out of sync by a few seconds. I’ve tried restarting devices, checking the network, and updating the app, but the issue persists.Has anyone experienced this before? Are there recommended network settings, firmware tweaks, or other adjustments that reliably keep multi-room playback perfectly in sync?Any tips or insights would be greatly appreciated.Regards,Dave Moderator Note: Removed hyperlink. Modified in accordance with the Community Code of Conduct.

My tv shows the beam 2 connected in settings. But the sony Bravia 9000h doesn't play audio I have checked the speakers of tv and sonos beam separately (they work) The beam doesn't play the tv audio and it's completely silent. Have tried repeated resets Any other options?Change the HDMI cable ?  

I did try searching here, but can’t find anyone asking the same question? - I currently have a Sonos 5.1 setup in my lounge (Beam / Sub Mini / 2x Ones) - I would like to be able to access my Music Library in the kitchen, but at present I don’t have another Sonos speaker, or want the hassle of taking one out of my 5.1 setup to use in the kitchen?We do have a Echo Dot (Gen 5) in the kitchen - What I want to do is play music from my Music Library with the Echo Dot in the kitchen? - I don’t need voice commands to do so & happy to select music from my Music Library via the Sonos AppI can’t see a way to add the Echo Dot speaker via the Sonos App settings - Amazon Alexa App shows all the speakers in my Sonos 5.1 setup in it’s settingsI hope that makes sense & any help would be much appreciated … Paul

Hi, I have been having issues with AirPlay since iOS 26 was released. During beta testing iOS I have submitted multiple bug reports to Apple asking them why my Apple Music audio will not play when the next song plays to my Sonos speakers. I have to manually skip the song in order to get sound working again. Music does continue in the iOS device, but no sounds plays to my Sonos speakers. Sometimes AirPlay will just not even connect to any of my speakers and I have to either turn WiFi on and off on my iPhone for it to work.  I have been beta testing newest iOS release and Apple sent me an email saying they fixed the issue, but they did not and I continue to have disconnects and audio issue. My UniFi wifi is setup as recommended by Ubiquity for Sonos and AirPlay. (Issue was happening since 9:50PM-11:00PM on 01/04/2026) Thank you.

WHY THE HELL IS EROR 913 ON THE MAC NOT SOLVED?

Hi all,I have a NVIDIA Shield Pro → LG G5 → Sonos Arc Ultra (eARC).I am trying movies coded with TrueHD Atmos 7.1 but on Sonos its showing Dolby Multichannel 2.0. How do I get the TV and Shield to give me the correct/proper sound? I thought the Arc Ultra handled Atmos right, so why wouldnt it output this? Any help or best settings would be so welcome… Please help.FYI, I also tried with an Apple TV 4k, so if anyone has ideas for this that would be great too.

 Hi AllCan anyone help with this though its not strictly related to Sonos issues?I have an old Buffalo Linkstation Duo that registered a disc failure so I replaced the disc and the other one failed. So I replaced that one and within a few days it registered a failure on the first brand new one!Im assuming that is a power issue or a fault with the chassis rather than the discs as they are brand new.So my question is if I kept the discs (assuming they are fine which they should be as they are brand new) and just switched them into a replacement chassis - an identical one ie a Buffallo Linkstation Duo - is it as simple as that?Would my PC and everything simply pick up the NAS drive as usual? Or is it more complex than that?Any help much appreciated.

I have done a factory rest and connected my Sonos one gen 2 to the network. It then says the message in the image I have attached. However, there is no system settings in the app. I see a settings icon in the top right but it doesn’t let me click it. Any advice?

Beginners use of Sonos App. I’m sure there is a simple guide to the Sonos app. for OIS? I get lost very easily; can’t ‘re-find’ topics…! What’s the best, simplest place to start learning about the Sonos App.? Then, I guess, there must be a simple overview article somewhere with setup/management instructions that cover everything (without getting bogged down)?

I have a Sony Bravia and Apple TV 4K and use a Siri Remote Apple TV IOS has latest update 26.3. I had been using Apple TV remote to control volume for a very long time. This is an RF remote as is the Sony remote both would control. Out of seemingly nowhere, the remote no longer controls volume. The Sonos is connected to the network by Ethernet and to the TV by optical audio cable. Sonos indicates software is up to date. I have tried the following:Reset the whole Sonos system by unplugging and disconnecting the optical audio cable. I used the app to set everything up and it goes well until the remote set up. Neither remote will pair up!I reset the Volume Control setting in Apple TV from Auto to TV via IR as some suggested. Still nothing.  It appears that it is somehow powering on when the Sonos when I turn on the TV because I turned off the playbar multiple times and it keeps turning back on and playing sound at a lowered volume I previously left it on.  The IR light does not seem to be

New to Sonos:Arc Ultra sound, sub & Era 300: how to (regularly) change individual volumes of Era300 without disturbing overall surround sound (i.e. I want to bring up the volume of Era300 at times, but keep it in the overall surround system)?

I have an Amazon Fire TV stick and I would like to hear the TV audio through a Sonos AMP. I do not plan on adding a soundbar. The entire setup will consist of only the amp and a pair of sonos in-wall speakers.I found an old article (5 years old) detailing how to extract audio using an HDMI audio extractor along with a sonos optical audio adapter, which seems rather archaic…So I have 2 questions:Could I just connect the Fire TV to the TV and using the HDMI/ARC connect the TV to the AMP? Would I be able to adjust the Sonos volume though arc? Could I then still create a group in the Alexa app combining an echo device to the amp to stream music trough it WITHOUT using the sonos app? How would that work if I’m already watching TV and play music through Alexa at the same time? 

I screwed up and added my new Era 100 to its own system, not the current system that my Beam is on.I keep trying to forget the system for the Era but it stays there. I added another era 100 to the original system  Am I screwed?

I am thinking of adding an Arc Ultra to my TV.  Existing system are all older Play1 and Play 5 speakers and still using the older App.Will the Arc Ultra be usable with the old App and will I be able to add a couple of Play1s as surround speakers ? Not upgraded yet because of the cost and the fact they still sound great. 

I have been using Sonos for 22 years. Today, my Sonos app on the Mac suddenly couldn’t find the Music Library I keep on the computer. After several other attempted fixes, I deleted the Music Library in Sonos and tried to add it back, but it wouldn’t do so. Nothing has changed on my system, as far as I am aware. Firewall and file sharing appear correctly set up. I use Sonos S1 controller on the Mac, and am running mac OS Sequoia 15.7.3.Any ideas, anyone?

System is saying I need to reboot built in speakers and saying no Internet connection.  Sonos roam is working.    how do I reboot my built in speakers? 

Hi all,I recently attempted to claim warranty support for my Sonos products and discovered that Sonos does not appear to use the purchase invoice to validate warranty. Instead, they rely on the product registration date.Although I purchased these products in 2024, they are somehow registered under my email with a registration date of March 2023, which doesn’t seem correct.I have found a similar community thread describing the same issue, but it doesn’t appear to have received any responses:https://en.community.sonos.com/home-theater-229129/sonos-registration-database-incorrect-about-amp-registration-history-6897286?tid=6897286&fid=229129Has anyone else experienced a similar issue or have any insights on how to resolve this?

I’ve changed my WiFi network and moved te music library to a NAS drive.  Sonos app can not find any hardware 

I hear random clicks an pops while watching tv

I just bought a new sonos speaker the Era 100, i already had the Sonos One gen2, when i try to set an alarm from the app it immediately cancels out, not even a nanosecond and it’s gone idk what’s wrong.i bought the a new Era 100 and same issue with the sono one gen 2 i don’t even know what’s wrong to say im speechless. i have tried everything resetting the speakers the app everything.

Hi group,I bought a Beam gen2 and a pair of Era 100’s a year ago.  The wifi network setup went well and the Era 100’s were added as surrounds.  After some time they stopped working.  I factory reset the Era 100’s and re-added them but they would no longer work as surrounds.I found advice on Reddit that said this functionality was corrupted by a firmware update (no specifics given) and was now a common problem.  Further advice recommended connecting the Beam to ethernet and disabling wifi on the Beam which I did.  As proof of concept I did this by running a long ethernet cable down the stairs and across my living room to the Beam.  With the Beam on ethernet and the Era 100’s on wifie the Era 100’s would connect as surrounds.  If I re-enabled wifi on the Beam the surrounds would disconnect.Since I can’t have wired network where I use the Sonos system I can no longer have surround presumably until the broken firmware is fixed.I’m open to ideas and suggestions .Kind regards.