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Victim
Contributor I
March 20, 2026
Answered

Connectivity Zero

I bought 10k worth of Sonos and now none of the Move 2’s stay connected for more than a day.  I call support daily and they have no fixes.  They say it is WiFi related because that places the blame on someone else. I don’t buy it.  Before I spend 10k on another solution and take joy in burning my Sonos equipment and posting on YouTube+ I wonder if others have recommendations.  

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JakeSteedAnswer
Lyricist III
March 23, 2026

I was told that my repeater may be the cause. And it currently looks like it is. I removed the repeater and although wifi in the bedroom is worse now, the Sub Mini stays connected. My setup including said repeater has been running flawlessly up until the last app/firmware update. Not sure what to make of this now.

But thank you guys so much for the feedback and the help. 

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AjTrek1
AjTrek1
March 23, 2026

​@JakeSteed 

IMO The communication failure regarding the Sub mini is not with your home WiFi. It’s the proprietary 5GHz frequency between the Play:1 and the Sub Mini. 

  1. Possible causes are external/internal interference
  2. Failing WiFi card in the Play1 or; not out of the realm of possibility, the WiFi card in the Sub Mini.

Running a diagnostic within 10 minutes of the next occurrence and calling Sonos tech support may get to the root of the problem.  Be sure not to post the diagnostic reference number in the community.

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    Stanley_4
    Stanley_4
    Grand Maestro
    March 23, 2026

    Did just do that. I removed and added the Sub Mini a couple of hours before. Just lost the connection again. 

    What did Sonos support say when you called them to have the diagnostics evaluated?

    Knowing that response will allow folks here to make better suggestions. 

    JakeSteedAnswer
    Lyricist III
    March 23, 2026

    I was told that my repeater may be the cause. And it currently looks like it is. I removed the repeater and although wifi in the bedroom is worse now, the Sub Mini stays connected. My setup including said repeater has been running flawlessly up until the last app/firmware update. Not sure what to make of this now.

    But thank you guys so much for the feedback and the help. 

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