Answered

 Hi AllCan anyone help with this though its not strictly related to Sonos issues?I have an old Buffalo Linkstation Duo that registered a disc failure so I replaced the disc and the other one failed. So I replaced that one and within a few days it registered a failure on the first brand new one!Im assuming that is a power issue or a fault with the chassis rather than the discs as they are brand new.So my question is if I kept the discs (assuming they are fine which they should be as they are brand new) and just switched them into a replacement chassis - an identical one ie a Buffallo Linkstation Duo - is it as simple as that?Would my PC and everything simply pick up the NAS drive as usual? Or is it more complex than that?Any help much appreciated.

I have done a factory rest and connected my Sonos one gen 2 to the network. It then says the message in the image I have attached. However, there is no system settings in the app. I see a settings icon in the top right but it doesn’t let me click it. Any advice?

Beginners use of Sonos App. I’m sure there is a simple guide to the Sonos app. for OIS? I get lost very easily; can’t ‘re-find’ topics…! What’s the best, simplest place to start learning about the Sonos App.? Then, I guess, there must be a simple overview article somewhere with setup/management instructions that cover everything (without getting bogged down)?

I have a Sony Bravia and Apple TV 4K and use a Siri Remote Apple TV IOS has latest update 26.3. I had been using Apple TV remote to control volume for a very long time. This is an RF remote as is the Sony remote both would control. Out of seemingly nowhere, the remote no longer controls volume. The Sonos is connected to the network by Ethernet and to the TV by optical audio cable. Sonos indicates software is up to date. I have tried the following:Reset the whole Sonos system by unplugging and disconnecting the optical audio cable. I used the app to set everything up and it goes well until the remote set up. Neither remote will pair up!I reset the Volume Control setting in Apple TV from Auto to TV via IR as some suggested. Still nothing.  It appears that it is somehow powering on when the Sonos when I turn on the TV because I turned off the playbar multiple times and it keeps turning back on and playing sound at a lowered volume I previously left it on.  The IR light does not seem to be

New to Sonos:Arc Ultra sound, sub & Era 300: how to (regularly) change individual volumes of Era300 without disturbing overall surround sound (i.e. I want to bring up the volume of Era300 at times, but keep it in the overall surround system)?

I have an Amazon Fire TV stick and I would like to hear the TV audio through a Sonos AMP. I do not plan on adding a soundbar. The entire setup will consist of only the amp and a pair of sonos in-wall speakers.I found an old article (5 years old) detailing how to extract audio using an HDMI audio extractor along with a sonos optical audio adapter, which seems rather archaic…So I have 2 questions:Could I just connect the Fire TV to the TV and using the HDMI/ARC connect the TV to the AMP? Would I be able to adjust the Sonos volume though arc? Could I then still create a group in the Alexa app combining an echo device to the amp to stream music trough it WITHOUT using the sonos app? How would that work if I’m already watching TV and play music through Alexa at the same time? 

I screwed up and added my new Era 100 to its own system, not the current system that my Beam is on.I keep trying to forget the system for the Era but it stays there. I added another era 100 to the original system  Am I screwed?

I am thinking of adding an Arc Ultra to my TV.  Existing system are all older Play1 and Play 5 speakers and still using the older App.Will the Arc Ultra be usable with the old App and will I be able to add a couple of Play1s as surround speakers ? Not upgraded yet because of the cost and the fact they still sound great. 

I have been using Sonos for 22 years. Today, my Sonos app on the Mac suddenly couldn’t find the Music Library I keep on the computer. After several other attempted fixes, I deleted the Music Library in Sonos and tried to add it back, but it wouldn’t do so. Nothing has changed on my system, as far as I am aware. Firewall and file sharing appear correctly set up. I use Sonos S1 controller on the Mac, and am running mac OS Sequoia 15.7.3.Any ideas, anyone?

System is saying I need to reboot built in speakers and saying no Internet connection.  Sonos roam is working.    how do I reboot my built in speakers? 

Hi all,I recently attempted to claim warranty support for my Sonos products and discovered that Sonos does not appear to use the purchase invoice to validate warranty. Instead, they rely on the product registration date.Although I purchased these products in 2024, they are somehow registered under my email with a registration date of March 2023, which doesn’t seem correct.I have found a similar community thread describing the same issue, but it doesn’t appear to have received any responses:https://en.community.sonos.com/home-theater-229129/sonos-registration-database-incorrect-about-amp-registration-history-6897286?tid=6897286&fid=229129Has anyone else experienced a similar issue or have any insights on how to resolve this?

I’ve changed my WiFi network and moved te music library to a NAS drive.  Sonos app can not find any hardware 

I hear random clicks an pops while watching tv

I just bought a new sonos speaker the Era 100, i already had the Sonos One gen2, when i try to set an alarm from the app it immediately cancels out, not even a nanosecond and it’s gone idk what’s wrong.i bought the a new Era 100 and same issue with the sono one gen 2 i don’t even know what’s wrong to say im speechless. i have tried everything resetting the speakers the app everything.

Hi group,I bought a Beam gen2 and a pair of Era 100’s a year ago.  The wifi network setup went well and the Era 100’s were added as surrounds.  After some time they stopped working.  I factory reset the Era 100’s and re-added them but they would no longer work as surrounds.I found advice on Reddit that said this functionality was corrupted by a firmware update (no specifics given) and was now a common problem.  Further advice recommended connecting the Beam to ethernet and disabling wifi on the Beam which I did.  As proof of concept I did this by running a long ethernet cable down the stairs and across my living room to the Beam.  With the Beam on ethernet and the Era 100’s on wifie the Era 100’s would connect as surrounds.  If I re-enabled wifi on the Beam the surrounds would disconnect.Since I can’t have wired network where I use the Sonos system I can no longer have surround presumably until the broken firmware is fixed.I’m open to ideas and suggestions .Kind regards.

Have seen numerous comments on setting up a record player but need to add a receiver to the mix for signal boost. I have Kenwood KD-3070 turntable with RCA jacks and a Onkyo TX-SV444 receiver with many input/output ports. See pictures. I am guessing I connect the turntable to receiver (RCA) then receiver to ? to connect to my SONOS 100 speakers. Looking for guidance please with clear non-audiophile description. what connects to what description. I would assume that the connection from the new SONOS device would connect to SONOS speakers via WiFi? Thank You very much for input. 

Can I use Pandora or Spotify?

Client is having random audio drop outs on when playing music and watching tv. utilizing amps for distributed audio and rear speakers in tv zones. system is run on an eero network and we are suspecting there may be stp issues happening. if someone could take a look at a diag that was pulled and see if anything jumps out that would be helpful. Diag# **********************Tuesday January 6th sometime between 8pm and 839pm Thank you. Moderator Note: Removed Diagnostics Number. Modified in accordance with the Community Code of Conduct.

Hi everyone,I recently started testing a streaming app that’s popular in Indonesia with my Sonos 5 speakers. While playback generally works great, I’ve noticed some variability in audio consistency when switching between different types of content (e.g., live streams vs. VOD).I’m curious about how others optimize Sonos settings for apps that rely on cloud streaming. Specifically: Are there recommended EQ or sound settings on the Sonos 5 that improve clarity and balance across different genres and streaming conditions? Does the streaming bitrate or network variability noticeably affect performance on Sonos devices, and if so, how do you compensate? Any tips for Sonos app vs. third-party integration scenarios — especially with non-global streaming services? Thanks in advance — appreciate any insights from those familiar with Sonos networking and app-based streaming playback!

Long shot but any help welcome. I plugged my new Beam into my LG C9 HDMI 2 port, flipped the option for EARC in TV settings, hit the button to set up my TV in the Sonos app… and immediately got the HDMI ARC not detected screen. After a lot of googling I disconnected all other inputs, power cycled the TV and Beam, played with turning eARC off and basically everything any AI Overview or forum post suggests. Anyone got anything to suggest beyond setting to fire to both devices? I naively thought this should be easy 

Hi all! I have the most odd “issue” (complaint?), and wanted to see whether others had the same experience. I recently bought a Sonos Beam 2 and the audio is weirdly biased leftward. This is particularly interesting since I previously bought (and returned) an Arc and Arc Ultra for the exact same issue. But my daily driver has been a Playbase which has no directional bias and sounds fantastic. I also have a Playbar which has no bias.I searched around and saw that others had this observation, too. Are the tweeters on these speakers somehow left-oriented or left-positioned?For context, I am in a small room and sitting about 6-7ft from my TV. There is a wall about 5-6 feet to the right of my TV when facing it, and the wall on the left is far away.I am having the issue regardless of TruePlay or input source, or surrounds. But again, the Playbase and Playbar are perfect! (I only swapped them out because I am getting a weird ~5-20ms audio delay over optical with my TV’s latest update).Any adv

I have 8 devices and mostly the system is robust.  However, for parties I may take a couple of speakers from upstairs and place them downstairs to provide full house ground floor coverage and play them grouped together.Never seems to work.  Some of the speakers seem to play for a minute or two and then stop and then randomly start and stop again.I am all Wi-Fi and all updates been donePay 5 Gen 2 Stereo pair with Sub, Era 100, Move Gen 1, Play 1 and 2 x Sonos 1 Are there still app issues with grouping? 

Bonsoir. Je possède actuellement deux enceintes sonos play 3 dont je suis très satisfait. J’envisage l’achat d’un sonos Amp de tel sorte à pouvoir connecter ma platine disque et mes enceintes passives. Est ce que mes enceintes sonos actuellement présentent seront compatibles et toujours accessibles avec cet ampli ?sera t’il possible de diffuser de la musique provenant de ma platine disque également sur les play 3 au travers le sonos amp ??merci beaucoup pour vos réponses bonne soirée olivier

Help please. Sony Bravia 7 + arc + Panasonic UB820 4K. Could someone please let me know what the correct Dolby Atmos settings are for these 3 units.I have the correct Hdni cables.Your help would much appreciated. All the best.Greg. $

Would it be okay to mount the Arc above a 98 inch TV I just purchased?  It will be sitting on the floor with the provided legs which I believe have about 3.5 inches of clearance below the TV.  The only option I see it to mount it above.  I keep reading don't but it's always a TV that's wall mounted and would be much higher than my situation.