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I have 3 x One SLs in different rooms around the house. Bought 2 x Era 100s at the start of the year to add to the system as the One SL’s no longer in production. Set them up and added to the system, but they keep disappearing.  Have re-booted the system and looked re-added but the same thing seems to happen. It’s only the 2 x Era 100s which disappear.  Ubiquiti WiFi infrastructure and good connection throughout.  Any thoughts welcome. Thanks

Hi there,I have a Premium Family Spotify account. I log into my daughter’s Spotify account on Sonos before she plays music using a voice command with Alexa but that music still appears in my own recent listening history on my own Spotify account.Why is this? Is there anything I can do stop this happening / affecting my Spotify algorithm?Thanks,James

I have a CD player and a turntable (built-in pre amp) to connect to my Sonos ecosystem.If I have paired Sonos 5s can I use the 3.5mm audio-in on each 5 to then play through the stereo pair (and in other rooms for that matter)?I think I can but want to check firstthanksOldskool

My ace headphones auto-connect to my phone first and I have to manually connect to my computer. I have turned OFF multipoint because multipoint ended up causing more issues (with ace keeping audio on my phone instead of on my computer during a slack call).Is there a way to prioritize devices for the ace headphones? First computer, second phone? I might end up unpairing my phone, but I do use them every once in a while on my phone. 

Hey folks, any advice on this issue, is my speaker on its way out? 😪This evening I noticed a constant low buzzing sound coming from the left side of my playbase. I tried switching off for a minute and back on again, when sound first came back on there was a loud pop on the left side of the speaker followed but the return of the constant buzzing 😢

I have an individual Apple music subscription. On my apple devices, I can view the Library, which shows, albums, playlists, artists etc. On the sonos app, I have added apple music as a service, I can play music etc, but can not view any of the library content, I get the error message “No items available”I have spoken to sonos support, and removed the service and re-authorised etc, with no change.Sonos support asked if I have a family subscription, but I only have an individual subscription, why would I need a family subscription, it is my sonos setup and only me uses it?

My sonos amp is currently connected to my router. We are moving home and our router will not be next to my sonos amp or my two play 3rs.Is it possible for my whole network to be Wi-Fi in my new house? 

Have a Beam + 2 x one SL acting as surround sound speakers + sub set up as 1 room connected to a Samsung TV via HDMI cable to ARC on TV & would like to add a further pair of one SL currently set up as additional room to the room containing the Beam etc. to enable all 6 speakers to be controlled by the TV remote - the TV remote currently only controls the volume on the Beam/surround/sub speakers Is it possible?

I have a Beam (Gen 2) and Sub Mini, and I’d like to connect a record player.I bought a preamp and a Sonos Connect, but the Sonos app says the Connect isn’t compatible.Is there any workaround?I saw someone on YouTube using this exact setup and it worked.Any help would be much appreciated!

Every time I go to use TV swap with my Sonos Ace headphones I have to do reboot my Sonos soundbar to get it to work.A couple days later I will go to watch a film and can’t connect again. There is an 8 step tutorial that I found on here that I know from heart that goes something like thisUnplug soundbar Turn of Ace Turn off Bluetooth  Close Sonos app Plug soundbar back in After sounbar has booted, open app Turn Bluetooth back on Turn on AceIt works every time but a couple of days later you’re doing the whole thing again, I never power off any of my soundbars and they can’t all be broken (I have 4 around the house)It just makes me think my whole system was a waste of money. Is anyone else experiencing this problem or has anyone heard of a more reliable system on the market where you can also connect headphones with Dolby Atmos please let me know Thanks

After using Sonos music system, when I turn on our TV in our great room, the TV sound is broadcast to 7 other rooms in our house.  How do I effectively prevent TV sound in each of the other rooms? 

Keeps loosing connection , anybody with any ideas ?

Hoe koppel ik het netsnoer los van mijn sonos one?

Hi Sonos family. Recently added gen3 sub to my collection. Running two subs now. Any advice on the best placement. Two either side of tv or horizontal? Any tweaking ideas to get the best sound possible? 

Hello, I was wondering i could get a little advice please.I previously had a Sonos playbar, set up with a optical cable that connected to an audio splitter box. On this box it has 3 hdmi inputs & 1 hdmi output. The PS5, media device & bluray player are the hdmi inputs - with the singular out put being a 4k epson projector. This set up has worked for me thus far with no issue with being able to change the hdmi’s whilst still having audio being sent to the playbar & associated sound surround. I must mention that the Optical cable is around 10-12m in length as its currently ran neatly around the room from place(soundbar) to place (projector).Now i have changed over to the Sonos Arc, I am a little perplexed as to how to proceed & would appreciate any advice available. Is there a way i can have the Sonos Arc connected to my already neatly ran optical cable & associated audio splitter box ? Am i best running a fresh HDMI cable from the Sonos Arc? But, if so - would i need

Hi,I’ve a Sonos Arc which has had the touch controls disabled until recently, and now I’ve discovered it is from a faulty batch that had an issue with the touch controls constantly enabling and disabling the mic. Raising the RMA was painless enough, however the Advanced Shipment option has an issue accepting credit card details to place a hold on my card until the faulty unit is returned.I don’t want to use the Standard Shipment option for a few reasons:1: I’ve a workaround in that I can disable the touch controls and the Arc behaves as expected2: I’ll be able to use the box the replacement Arc arrives in to safely return the faulty unit3: Shipping from the UK to Poland will leave me without a system for a week or two if I use StandardI called the 0800 026 1526 support number and the agent was very understanding, and explained there has been an issue with the advanced shipment section of ‘support.sonos.com’ accepting card details for a couple of months (I’ve seen other evidence of this

I have recently converted my music folder from MP4 to M3 and it is stored on my PC Windows 10.Thispc/music/MP3 On setting the new pathway it has solved most problems but a lot of the tracks on Sonos playlists still show as MP4 (even though there is only one pathway to the MP3 folder)  Some tracks on the playlists  play some do not.Have I missed something? Deleting and updating the playlists works but would take forever 

I have a Sonos Play:5 speaker, which I can’t currently get to work. I have a (white) Sonos boost, and a (white) Sonos bridge. Should I be getting this combo to work?Thanks

My Sonos move is no longer showing on my system tried unplugging and re plugging etc and nothing.

Having 3 gen 1 play 5s and a bridge and then some newer Sonos speakers like Soundbar, play ones, Roam, and beam - and having just moved - I’ll use at least 2 of the play 5s and the sound bar in a separate part of the new house and then the other newer ones in a different part of the house for surround sound mostly.  I believe the older play 5s require the older version of the Sonos app. Am I able to have both versions of the Sonos app on my iPhone with the older version controlling the play 5s and soundbar and the newer version controlling everything thing else? any suggestions on how to do the setups would be greatly appreciated.  

Would this setup work as a backdoor way to group Ace headphones with other speakers (or at least play them simultaneously)? If so, how exactly would I set it up?Here's my thought:- I already have a TV room with Beam, Sub-mini and two Ones as surrounds. Leave that room as it is.- Set up a new room with the Beam only, and another room with the two Ones and the Sub-mini only.- play music and select the two rooms. Then do TV swap, which would silence the Beam and play on Ace instead.Would the Ones continue to play the music aloud while the Beam music is transmitted to the Ace? If so, this would be great to allow me to leave the room and continue listening to the same music.If this would work, how do I do it? Can I have two rooms with the same components?

Would be helpful to me to have sound from a Sonos Ace and continue to have sound from a Sonos Beam at the same time. I think it cannot be done, I’m I right? TIA for any replies.

Not a major issue but I’m sure you used to be able to thumbs up and down tracks while listening to a playlist from Amazon music.Tapping thumbs down would skip the track and gave a message saying something along the lines of “we won’t play this track again”.Tapping thumbs up would give a message saying something like “we will play more like this”In the app currently, tapping thumbs up or down simply skips the current track?Is this on a list somewhere of issues to be fixed? ThanksGeoff

I know I can’t do the stereo with two devices, but hoping I can do two mono outputs from one iphone using bluetooth 

So I upgraded my setup from two 100’s to the full set of arc ultra, two 300’s and a sub gen 4. tv audio is amazing. Huge booms and the arc is astonishing compared to what we had before. however when playing vinyl (connected with cable  to the 100), the audio just feels flat. Adjusting the eq or level of bass on sub feels like it barely makes a difference. Have moved the sub around as well but it doesn’t change a lot. I had the 100’s with record player before, but the sound just seams to expand to the whole room when I select the surround system as well as the 100’s, rather than giving me more bass, more surround and a deeper level of the music. is it because I have the surround set connected wirelessly to the 100’s that are set up for the record player? Or also I have a small pre amp that’s pretty basic, just to get the job done. Is that something that’s causing this?