Answered

Trying to access Relisten through Sonos app. All I get is “No content items available.” I reinstalled Relisten in my Sonos app, but nothing changed.

How can we turn explicit filter off ? 

I recently bought a pair of SONOS ERA 100.I created a group for Sonos ERA 100 called “FrontERA100”I would like to know if I can include the sub on a seperate group? Is this possible when the sub is already assign to a different group called “TV Room” with a Beam and Play 1(2 rear) configured?OrI need to purchase another sub? Caused my end goal for music is just to listen ther SONOS Era 100 and Sub.

For the past few days, the tracks on an album or playlist have been stopping a few seconds before the end and then moving on to the next track.The two One speakers are no longer playing anything, only the Playbase is. I have to pause and then resume playback for the sound to come back through all the speakers.Is anyone else experiencing this problem?Moderator Note: Modified in accordance with the Community Code of Conduct.

Can I have 1 Era 300 and a Sub mini paired together?

Amazon Music Ultra HD (albeit I guess at 48KHz) has been playing succesfully on my paired Fives, Port, Roam and Play: Five (2nd Generation). In fact I’ve noticed more Ultra HD options over the last few weeks.Today though trying to playing A Pink Floyd album (A Saucerful...) it wouldn’t play and a message appeared:Amazon Music. it's encoded at an unsupported sample rate 48000 hz which should be playable! Other albums which previously played as Ultra HD still do, others now as HD.Anybody also having this (or able to solve!) problem. Thanks for any help.

My CR200 is no longer connecting (after a Sonos engineer did some.recent work which fixed another problem). Question: If I do a “Factory Reset Controller” on my CR200, will I lose all my Sonos playlists (after 20 years of painstaking work — I don’t want to even remotely risk this)??  Thank you for any info. 

Is there any plan to improve the Sonos App.  It just constantly does not work.  I have spent so much money on these speakers and the App has progressively gotten worse as the years go on.  It’s super frustrating building a system throughout your house using the Sonos platform and service getting worse and worse.  Awful. 

One of my speaker, a Play:1, is waving a constant white noise when activated. It’s silent when not used but if I launch some music, it plays the music with the white noise on top of it. Is there anything I can do to fix this ? The speaker is a Play:1 used in a pair. The white noise stays when un-paired and whatever service is being played to it. The other Play:1 works fine. 

Hi!My speakers system right now is Arc, 2xEra 300 and Sub gen 3. I’m want to buy Arc ultra, and i thinking it is worth to take Sub gen 4?Someone know how it will be play with Arc ultra, 2xEra 300 and Sub gen 3 and Sub gen 4? Or better sell sub gen 3, and leave only sub gen 4?

Every time there’s a power outage my Sonos Arc does not play any sound with my Sony Bravia TV.It says it’s connected and “Audio System active” but I cannot hear anything from the Sonos Arc.I have tried disconnecting, restarting the TV and Sonos Arc, unplugging its power but nothing seems to fix the issue.Help?

Hello, I have a problem on my 6 sonos Roam 2. I have a SSID with a password only for my Sonos Roam. I use a different WIFI (open) for my guest. I don’t understand why my guest on the other WIFI can play music on my sonos from a device (iphone etc...)It’s 2 differents WIFI (but on the same firewall Zyxel)Maybe someone can help me …Baptiste

TV works perfectly with Sonos playbar. want a simple command for Alexa to share that signal with a 2nd Sonos speaker. Same as ticking the box on the Sonos app.

I get this error even after uninstall/reinstall of controller version 90.0-67300. I’m running Windows 11 25h2

My Ace is paired successfully to my iPhone. Both devices (headphones and phone) and the Sonos app are up to date. When I make a call on the phone, it automatically uses the Ace for headphones and microphone. However, when I receive a call, I have to manually select the Ace from the audio options from the phone app every time I get a call. Am I the only one with this issue? Surely the use case is that if the Ace is paired to the phone and they are on my head, then it will automatically act as the default option for sound on an incoming call??? Like, why would I want to take the headphones off to answer the call!?!?!If there is a fix for this issue, please let me know! Thanks!!!

Hello, the house has the Sonos Bridge for SonosNet with tons of Play:1 and Play:5 speakers along with Connect:AMP in SonosNet, which none of these devices are AirPlay 2 compatible.  Ok.Besides using the Sonos S1 app directly for Apple Music, i would like to see if i can use the Apple’s native Apple Music to stream music to the Play:1, Play:5 and speakers connected to Connect:AMP.  I’m looking for cost effective solution to create a “group” with AirPlay 2 compatible Sonos speaker with certain Play:1 speakers (as a starter) at a specific room, basement study room, so i can play from Apple Music app to this group.  Of course, i may need to adjust my groups depending on where i want to play music from Apple Music app to different parts of the house.  Total hack solution.Looks like the Roam 2 (cheapest that supports AirPlay 2) cannot connect to SonosNet.Can someone suggest “cheapest” way to create group using Sonos speaker (just one) with AirPlay 2 support, with existing (older non-AirPlay

So, depending on page in the S1 app the menu is either placed at the bottom and consistent with the rest of the page, or in most cases the menu is instead at the top, with some kind of ”new” look, not consistent with the design and also leaving the place at the bottom, where the menu used to be, blank. I see absolutely no benefit here. What was the idea behind this change? It’s not like this on iPhone. 

Please help as I am going crazy trying to sort this.Due to other issues, I had to factory restore my Sonos One but am now finding it impossible to re add Google Voice Assistant, I have relinked the account (I only have one, so no issues there) tried adding Alexa as an experimet, which does add, but does not react to voice comands, says system not online, but it definitely is,  just want to get Google back up and running, have tried everything with no luck. All I have is the message "This may take a minute. If it is taking too long, try again" and the icon just spinning away, I have no idea what to try next.Any help would be much appreciated. Kind regards Darren. 

Hi there,  I’m hoping someone come help me, I have quite a large Sonos system. 31 devices total and I’ve spent the last week hardwiring the system with cat 6 data into a Unifi switch. I’ve tested all my cables and confirm there are no faults. I have used UE300’s for all my era100’s, which make up most of my system. I’m getting SFP blocks on my Unifi switch and am unable disable WiFi on a couple of devices.  I have tried turning my WiFi off and watched my devices list on the Unifi app to see if the last few devices would disconnect but they still said they were connected some how. I’ve tried changing the WiFi password to trick them off the network before rebooting the devices and network. I’ve tried multiple times on the app to disable WiFi on the last couple of devices but they continue to say WiFi enabled or the option is blacked out.  I have tried deleting my WiFi network off of the Sonos app and it came back once I played music.  What do I need to do to create a hardwired system? I’

Sonos for Windows 11 starts but turns itself off while searching for system.  My system works fine with both the latest Android and iOS apps. I have tried deleting it, clearing the registry, restarting windows and downloading and reinstalling it on Windows but have the same problem.My network is set to “Private, and I have set a rule on my firewall, which is provided by Bitdefender.Any help would be appreciated

Because of the above fault i cannot use the device without it being plugged into the router via a Ethernet cable which is not ideal for us.Sonos has informed me the product is outside a warranty period and have offered a 30% of coupon if i return the product.I think it should be replaced. Any thoughts

Hi, I have a Samsung QE65S95FATXZT connected to a Sonos Arc through HDMI port #3 (ARC/eARC).When I use the native Disney+ app on the Samsung TV to play Dolby Atmos content, the Sonos app only shows “Multichannel PCM 5.1” instead of Dolby Atmos.TV Settings:Audio Out → Auto Anynet+ →  Active Dolby Atmos → Active HDMI eArc → Sonos ArcCould you please help me?Both Sonos and Samsung support keep blaming each other.

My Sonos system has aLiving room setup with a Beam, Mini-Sub and two Sonos OneSL (Gen 2) Kitchen with two Sonos One (Gen2) All running latest firmware All Sonos items connect via WiFi and all on the Main WiFi networkMy Network isAsus RT-AX86U Pro as the Main router which generally serves the Living Room Asus RT-AX86U as an AirMesh node in the Kitchen. All running the latest Asus firmwareAll works well, until I activate a Guest Network (with nothing attached to the Guest Network), then in the Living Room the Sub-Mini and a OneSL will drop off the network. The Beam stays on however and I think the other Living Room OneSL then connects via the Kitchen AirMesh node. The Kitchen system remain OK.To be clear all the Sonos speakers can only connect via the Main WiFi network and have never been on the Guest Network. So just having a active Guest Network is enough to mess up WiFi connectivity to those Sonos speakers normally served by the Main router, except for the Beam. Very odd behaviour and

For weeks now whenever I tune into a podcast through Sonos, I get just an endless stream of advertisements, often repeating the same one minute string. I've tried signing out and re-authorizing and resetting and everything and nothing helps. What's going on? Anyone else of this issue? It is rendering my system useless.

I have many Sonos speakers at a home site.  Around 50.  They are split between two systems.  THe internet at this place is using Omada TP Link.  They are constantly experiencing dropouts on the sonos speakers or music just stops altogether.  Sonosnet really isn’t an option as most speakers are in home theater setups, or they are the new era speakers.  I have assigned each speaker a static IP and on all the managed switches enabled STP not RSTP, and MGMp snooping.  Now, I know enough about this stuff to be dangerous, but so far my tricks havent helped much.  Any help?  Do i assing the speakers to a specific nearest AP next.  Very frustrating.