Answered

Google Assistant volume control

Forum|Forum|7 months ago
February 26, 2026
11 replies
230 views

Google Assistant no longer controls the volume on my Sonos One. Typical dialog:
Q: OK Google. What’s the volume?

A: The volume is set at 75%

Q: OK Google, set volume 50%

A: Got it

(no change)

Q: OK Google. What’s the volume?

A: The volume is set at 75%

Q: OK Google. Lower the volume.

A: OK

Q: OK Google. What’s the volume?

A: The volume is set at 75%

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Best answer by rweiner

@Airgetlam -- I called Sonos Support and, with the help of the incredibly annoying AI bot, I was able to get Google Assistant working again. It required removing Sonos from the assistant, re-enabling it in Sonos and re-enabling Sonos in the assistant, and relinking my music services.

Try (800) 680-2345 and let the bot guide you. There doesn’t seem to be a way to reach a human there anymore.

Sotiris C.

Sonos Staff

Hello @rweiner, welcome back!

I am sorry to hear you are having an issue controlling the volume of Sonos via Google Assistant.

Does this happen only for the volume change voice commands? Any other playback commands such as “play”, “next song” and “stop” or commands like “what’s the weather” work fine?

Please have a look at our Support Article Google Assistant not working on Sonos which has troubleshooting steps you can follow.

If you are still having trouble after trying the above, feel free to contact our Support Team for live troubleshooting.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

R

rweinerAuthor

Thanks @Sotiris C. It turns out that the Google voice assistant stopped working altogether. I removed it from the Sonos 1, but can’t restore it -- the Android app says “There was a problem adding Google Assistant.” I was able to switch to the Alexa Assistant and voice commands are working. But I’d really like to get the Google Assistant back.

Airgetlam

What did the support team say?

Bruce

R

rweinerAuthor

@Airgetlam -- So far the only reply is the one above from @Sotiris C.

Airgetlam

Sorry. I meant Sonos Support, not Sonos forum moderators, as suggested by @Sotiris C. Since Support doesn’t ‘work’ these forums.

Bruce

R

rweinerAuthor

@Airgetlam Nothing from Sonos Support.

Airgetlam

They said nothing when you called in? That’s concerning. Whom did you speak with, I suspect the forum moderators would be happy to pass that on to management.

Bruce

R

rweinerAuthorAnswer

@Airgetlam -- I called Sonos Support and, with the help of the incredibly annoying AI bot, I was able to get Google Assistant working again. It required removing Sonos from the assistant, re-enabling it in Sonos and re-enabling Sonos in the assistant, and relinking my music services.

Try (800) 680-2345 and let the bot guide you. There doesn’t seem to be a way to reach a human there anymore.

Airgetlam

So, you’re in the US, since you’re using an 800 number? Unfortunately, your forum account doesn’t mention this. I’d likely try to get past the ‘bot and speak to a representative, as I inherently have little trust at this point in them regurgitating valuable data. That being said, I’m delighted it got you reconnected.

I don’t have a need to contact Sonos Support at this moment, but if I do, I’ll be pretty persistent about speaking to a rep. I have little patience with phone trees as well. Perhaps I’m peculiar in that. And will continue to be, until ‘bots’ are more capable of separating chaff from seed.

Bruce

R

rweinerAuthor

@Airgetlam -- I wasn’t able to get past the bot. I kept asking for an agent, which often works, but didn’t in this case. Good luck!

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