Hello. A few months ago I bought a Sonos Arc Ultra, 2 Era 300s and two Sub 4s. It's working on an 85" TCL TV connected to an Apple TV 4K. The audio quality is spectacular. However, I'm having two problems:
When I leave the system off for 10 minutes, when I turn it back on, the sound takes about 5 seconds to be heard. It's as if the amplifiers are turned off and only turn on after receiving a signal via HDMI.
The other problem is the lack of volume under certain conditions. I've done extensive research online, and absolutely everything in the TV and Apple TV setup is in line with what's needed to get the best results. I've also tried TruePlay in various ways. Few content can be heard satisfactorily in terms of volume without using at least 70%.
For comparison, I also have a Bose 600 + 5" subwoofer, and the volume of both systems is very similar, perhaps a little louder with the Bose.
I've tried using the Apple TV output only, but the volume results are the same. An excellent example is the video titled "Erick Clapton - Layla | The Lady In The Balcony: Lockdown" on YouTube.
Finally, I live in Brazil and bought this system in the US, which doesn't make it any easier to know if the system is actually like that or if there's a problem with mine.
