Droputs when streaming — Analog in works perfect

Forum|Forum|7 months ago
March 1, 2026
14 replies
134 views

My speaker groups drop out and come back whenever I start music or skip a track (Apple Music and Spotify). And sometimes just randomly. Based on what I’ve read here, it seemes like a Wi-Fi interface issue, and I have followed every suggestion, to no avail. But today I realized that the problem is nonexistent when playing records via the analog-in on one of the two Fives. I’m praying that this info, in the right hands, might help me finally sort out the dropout issues when streaming.

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Best answer by Airgetlam

Also, I believe local sources (the line in) can use greater bandwidth than streaming does, so it still could be WiFi interference, just experienced at higher data rates/usage.

I suspect @AjTrek1 is right, more detail would be helpful. Or, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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AjTrek1

Aj:

I own the router (TP Link Archer AX3000) and it is connected to an ISP-provided cable modem, which does not have a built in router.

Here are a few adjustments you might make if not already done

Give the same SSID to the 2.4GHz and 5Ghz bands
Turn off Airtime Fairness
Turn off Band Steering wherein the router assigns clients to a particular band

Before doing any of the above follow the steps below in the order given:

Unplug all Sonos including the Boost
Make adjustments in routers admin and reboot *
Delete the Sonos app from your device
Reboot your device and connect to Wi-Fi
Plug in all Sonos (except the Boost) and let them comeback
Reinstall the Sonos app
Select “Join an Existing System” and follow prompts
Accept all Options during app setup
Sign in with Sonos credentials
Start enjoying Sonos

* Use the SSID for the bands that Sonos is currently using (meaning pick one that they were connecting to; assuming they were different). That will allow Sonos to recognize it quickly.

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