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sold sonos beam

  • April 1, 2026
  • 2 replies
  • 33 views

I sold my Sonos beam gen 1 and the new owner cannot activate it. I have performed a factory reset three times, but still not working.

Best answer by Airgetlam

And please explain how you’ve factory reset it when it seems to be with the new owner already. Has the new owner tried a factory reset , too?

2 replies

controlav
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  • Lead Maestro
  • April 1, 2026

Please be specific about “cannot activate it” - how far do they get, is there an error message, S1 or S2 app, etc.


Airgetlam
  • Answer
  • April 1, 2026

And please explain how you’ve factory reset it when it seems to be with the new owner already. Has the new owner tried a factory reset , too?