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ChrisShapedObject
Contributor I
March 29, 2026
Answered

Move 2 has sudden sound quality problem

  • March 29, 2026
  • 4 replies
  • 147 views

have been happy with Move 2. - til now.  
today it sounds “tinny” with a “far away” quality to the sound. Please help me fix this! 

>i have not changed anything.
> Trueplay is ON.
>Playing with equalizer (a poor one — make this better Sonos!) didn’t help.
 

 How do i fix this please!!!

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Best answer by buzz

Submit a diagnostic then Reboot the unit. If this does not resolve the issue, contact SONOS phone support.

Do not Factory Reset the unit unless asked to do so by SONOS support.

4 replies

buzz
buzzAnswer
March 29, 2026

Submit a diagnostic then Reboot the unit. If this does not resolve the issue, contact SONOS phone support.

Do not Factory Reset the unit unless asked to do so by SONOS support.

    ChrisShapedObjectAuthor
    Contributor I
    March 29, 2026

    Submit a diagnostic then Reboot the unit. If this does not resolve the issue, contact SONOS phone support.

    Do not Factory Reset the unit unless asked to do so by SONOS support.

    Thanks! How do I generate a diagnostic to submit? I see submit diagnostic in app but not an option to run one. 

    Stanley_4
    Stanley_4
    Grand Maestro
    March 29, 2026

    Find the submit a diagnostic button and press it, the diagnostic will be sent to Sonos, when you call support they will look at it.

    There is no way for a user to only create a diagnostic or to look at one.

    106rallye
    106rallye
    March 30, 2026

    Diagnostic: https://support.sonos.com/en-us/article/submit-diagnostics

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