Skip to main content
Question

No sound from Sub - tried everything

  • March 29, 2026
  • 4 replies
  • 37 views
C

The short story is that I have the Arc and Sub 2.0. Everything connects, but I can only get sound out of the arc. 

 

I've tried resetting the router, the sub, the arc.

Tried putting older software into the sub, and then updating again.

I've reset both sono speakers a half a dozen times

I've tried having the subwired to the router, and i've tried having the arc wire to the router, setting it up after both of them are reset.

I cannot get a test sound out of the sub before I link it to the arc system.

I'm using an Eero router, without issues to any other non-sonos devices.

 

It connects and the functionality all looks correct, i can add it to the room. All the lights work properly. I've tried disabling the wifi on both units when they were hardwired, i've tried having it all set up wirelessly and disabling the sub and reenabling it. I've tried setting the sub and arc up from scratch in 2.4g & again in 5g router configurations. 

 

I tried to contact Sonos support and failed. But have put in ticket # [redacted]

 

I'm at  loss.

 

Moderator edit: Recorded and removed diagnostic number

4 replies

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • March 30, 2026

Hi ​@Chromeplated500 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with your Sub not playing audio along with your Arc soundbar.

Thanks for the diagnostic - I can see that the Sub is ethernet-wired to the router, which is not a supported configuration. Please disconnect the ethernet cable from the Sub and things should work much better!

In addition, it seems that your phone is getting an IP address on a different subnet than that of your speakers - this will likely cause some connectivity issues. If you do not know how to resolve this, or if the advice above does not work (you did mention a few different configurations to do with ethernet) then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    C

    Spent an hour going throught the same steps I've already been through earlier with support via the standard script.

    I know this works and I wish I could figure out why it doesn't now.

     

    My updated diagnostic data is ************ can you see if there are changes to take care of the network issues?

     

    Moderator edit: Recorded and removed diagnostic number

    Stanley_4
    • Stanley_4
    • Grand Maestro
    • March 31, 2026

    Only support and moderators can see diagnostics, the support folks don't visit here much, moderators a bit more often but don't usually respond.

    Moderators are required to delete (see your first post) diagnostic numbers in posts.

      Corry P
      Forum|alt.badge.img+19
      • Corry P
      • Sonos Staff
      • March 31, 2026

      Hi ​@Chromeplated500 

      When you submitted that diagnostic, there was nothing playing, so I can’t actually tell whether the Sub would be playing or not. I recommend you get back in touch with the support team.

      I hope they can help.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Terms & ConditionsCookie settingsAccessibility statement