Hi everyone,
My Sonos Beam (Gen 2) suddenly stopped working while I was listening to music through the Sonos app. Since then:
• The Sonos app no longer shows any installed devices or system setup
• The Beam displays no LED indicators whatsoever — not even a faint light on power-up
• I have tried plugging it into a different power outlet
• I have tried a different power cable
• I have attempted a factory reset, but the unit shows no response at all
The speaker appears to be completely unresponsive, as if it has no power — yet the outlets and cables I tested are working fine with other devices.
Has anyone experienced this before? Could this be a hardware failure, or is there something else I can try before contacting Sonos support?
Any help would be greatly appreciated. Thank you!
Sonos Beam Gen 2 completely dead — no LED, no response, won't reset
Best answer by Airgetlam
Could be a hardware failure, sure, based on your comments. I’d call Sonos Support to discuss it.
Hi everyone,
Just a quick update to close this thread: Sonos customer support was very helpful and, after reviewing my case, decided to replace my Beam (Gen 2) under warranty.
The new unit is working perfectly. If you ever experience the same issue — no LED, no response, unit completely unresponsive despite trying different outlets, cables, and a factory reset — I would recommend contacting Sonos support directly, as it appears to be a hardware failure that cannot be resolved at home.
Thanks to everyone who took the time to read and respond. Much appreciated!
[RESOLVED]
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