Play5 gen1 will not connect to wifi.All fixes attempted.
Plays without issue when connected to router by ethernet cable .
Cuts out when connected to wifi extender by ethernet cable.
Answered
Play5 Gen1 Cutting Out
Best answer by Airgetlam
Given the age of the PLAY:5 gen 1, there’s a possibility of a failed WiFi system in it. I’d connect it with the Ethernet cable so it shows up in the controller, and submit a system diagnostic , and then at your convenience call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
+17Is there any reason you do not wish to leave the Ethernet cable connected if that solution works? Ethernet ports are there for to solve the exact issue you are having.
Since we do not know any other information about your network besides the fact that you have a wireless extender, I would suggest you look at this page for what Sonos suggested network requirements are:
https://support.sonos.com/en-us/article/sonos-system-requirements
As
Given the age of the PLAY:5 gen 1, there’s a possibility of a failed WiFi system in it. I’d connect it with the Ethernet cable so it shows up in the controller, and submit a system diagnostic , and then at your convenience call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Pools -3105
The speaker is situated in a different room from the router.
Airgetlam
Thanks for your suggestions
If it is a failed Wi-Fi card Sonos may offer a discount on replacing the speaker as long as you haven't opened the case.
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