Contributor I

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Play5 Gen1 Cutting Out

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Play5 gen1 will not connect to wifi.All fixes attempted.

Plays without issue when connected to router by ethernet cable .

Cuts out when connected to wifi extender by ethernet cable.

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AirgetlamAnswer

Given the age of the PLAY:5 gen 1, there’s a possibility of a failed WiFi system in it. I’d connect it with the Ethernet cable so it shows up in the controller, and submit a system diagnostic , and then at your convenience call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

C

controlav3

Lyricist I

Wifi extenders are officially not supported. Use real wifi or a mesh system.

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Pools-3015

Prodigy I

Is there any reason you do not wish to leave the Ethernet cable connected if that solution works? Ethernet ports are there for to solve the exact issue you are having.

Since we do not know any other information about your network besides the fact that you have a wireless extender, I would suggest you look at this page for what Sonos suggested network requirements are:

https://support.sonos.com/en-us/article/sonos-system-requirements

As @controlav3 stated, a mesh network like an Eero system may work better for you.

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AirgetlamAnswer

Given the age of the PLAY:5 gen 1, there’s a possibility of a failed WiFi system in it. I’d connect it with the Ethernet cable so it shows up in the controller, and submit a system diagnostic , and then at your convenience call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

T

TheRoadieAuthor

Contributor I

Pools -3105
The speaker is situated in a different room from the router.

Airgetlam

Thanks for your suggestions

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Stanley_4

Grand Maestro

If it is a failed Wi-Fi card Sonos may offer a discount on replacing the speaker as long as you haven't opened the case.

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jaidank

Lyricist III

My experience with a Play 5 gen 1 may be relevant or it may be due to the wireless router I use (Gigaclear Linksys).
When doing a reset and attempting to add the Play 5 to the Sonos S1 app over WiFi, my Play 5 was discovered but the process hung while 'completing setup'.

After multiple failed attempts I eventually gave up and connected the Play 5 via ethernet, and it worked fine. I then noticed that there was a requirement that the mobile with the S1 app and the Play 5 had to be on the same WiFi network. But the Play 5 only supports 2.4GHz WiFi. My router has the same SSID for 2.4GHz and 5GHz, so I could not be sure, but assumed my mobile was on 5GHz.
I temporarily renamed the SSID of 5GHz, ensuring that my mobile was on 2.4GHz. The next attempt to connect the Play 5 wirelessly worked fine. I then restored the SSIDs to being the same.

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Airgetlam

That suggests an issue with your router properly communicating between 2.4Ghz and 5Ghz channels. Some routers do seem to have this limitation. I’ve always had mine named differently, but my various routers have handled it properly.

That being said, when ‘setting up’ , I usually try a connected process first, so there is no potential for WiFi interference (or WiFi failure on the device, which is sometimes known to happen on old equipment like the first gen PLAY:5). Not always available for all devices, but when I can…and once it is set up, I move it to wireless and place it where I want it.

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Bruce

Pools-3015

Prodigy I

That suggests an issue with your router properly communicating between 2.4Ghz and 5Ghz channels. Some routers do seem to have this limitation. I’ve always had mine named differently, but my various routers have handled it properly.

That being said, when ‘setting up’ , I usually try a connected process first, so there is no potential for WiFi interference (or WiFi failure on the device, which is sometimes known to happen on old equipment like the first gen PLAY:5). Not always available for all devices, but when I can…and once it is set up, I move it to wireless and place it where I want it.

Agreed. Some times there is device isolation enabled in router settings that also adds to connection issues

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Airgetlam

Since I’ve never had this issue with my routers, it is difficult to know if there is a ‘setting’ on them. My guess is some of them do, some don’t. It’s challenging to guess why some manufacturers make the choices they do. For instance, I’m not able to reserve IP addresses on my current device. Haven’t run in to any problems because of that, but it is disconcerting.

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Bruce

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