Answered

The arrangement I have for my 83” wall mounted TV will allow me to either wall mount the Arc Ultra at the suggested 4” below the bottom of the TV or, I can simply place it on top of the console which would be about 7” below the bottom of the TV.  Ascetics, cost, and effort aside, is one preferred over the other for best sound?  In case it matters, the front surface of the TV is about 2.5” forward of the wall.

I’m trying to reset a Connect S1 to Factory Settings so I can use it as an addition to my existing system!! Followed the directions and I’m only getting a flashing white LED alternating with a flashing Green mute button!!

Hello everyone, I just installed 4 sonos amps in my new house and on one of these I connected the hdmi arc cable to listen to the tv with the sonos system, now I would need to send the arc signal to all the other 3 amps to listen to the TV audio throughout the house. How do you think I can realise this?Thanks to those who will help me or give me some advice, I'm new to the sonos world 

Hi all, just wondering if anyone else is experiencing this: I connect my iPhone 16 Pro Max to my Sonos system. Apple Music plays but when changing songs, the audio drops. Restarting the song then kicks the audio in.  my daughter does not appear to be having this problem with Spotify.  any insight/advice is appreciated. 

System info:Sony 77 A80J TV Apple TV4K (connected to Sony TV via HDMI 4) Sonos Arc Ultra (connected to Sony TV via HDMI 3 eArc)Issue: Turn system on (usually via Apple remote) after everything being off overnight or some period of time and sometimes Sony TV immediately will be using the external audio which is the Sonos Arc Ultra and sometimes I’ll find the Sony TV will be using the internal TV speakers and I have to manually switch TV audio source to the external audio source (Sonos Arc Ultra). Question: Anyone know what causes this erratic behavior and how to fix it so the audio is consistently external audio of the Arc Ultra?

i dont know how to reset my sonos

I’m running 2 Sonos Play:5 pairs with a Sonos S1 app (version 11.15.4) on an iMac-m1 on the latest Tahoe 26.2.  I have an ethernet connection to one of my Play:5s.  My audio is coming out of my m3 via USB and then going through a USB->earphone type plug into the Play:5 that has the ethernet connection.  I had to rebuild the iMac-m3 that I use as my main computer and now find that when I play music on the m3 and then pause or stop the audio, the S1 app drops out of play mode after 15 seconds.  If I then hit play and DON’T play any music it does not drop out of play mode.   Is there any way to make it revert to the previous condition where it will always stay in play mode until I hit stop? Thanks. 

I have moved into a new home. There was a full system in place consisting of 3 connect amps and a PZ100.I am completely new to Sonos, as soon as my wifi was on, i was able to login and played radio stations as the previous house owner and then made the now known cardinal sin of factory resetting everything, because why would you? But as I have been on it previous, I know the system works.The issue I get, is that I can get all the way through the setup till it comes to connecting the ethernet and finding it after. I get the green light, it says press the mute and + button to find, and then it just cannot find it which is absolutely bewildering to me when ive gone through the wireless part easy and its appears in my I’ve tried my phone, the wifes phone and just gettinf frustrated.I’ve spent 2 hours on with sonos support to No real avail, tried several things. Putting my router to mode 2, disconnecting the upnp or something like that and still wont connect. I’ve read some posts about pote

I have discovered two Sonos speakers that have not been used for about 14 years. I think they may be fives. I cannot connect them using an Ethernet cable to my router and I was wondering if anyone had any thoughts. Are they still usable?

Got left internet and my play 3 won't connect to internet

I am selecting a speaker that is playing and then open up the join button and select another speaker or two and select apply. It acts like it is working but when it goes back to the playing speaker it doesn't add the new speaker/s.  It has worked interesting past but isn't working now.TYIASteve 

I have recently updated my Sonos app to S2; unfortunately Sonos S1 is also no longer working.  Neither of these applications allows me to access my i-tunes library and play lists.  I see on Reddit, Sonos communities and other pages that this is a common problem.  When will Sonos be rectifying this issue?

Another issue please help!!!my Beam is working but now my era 300 won't link if tick both speakers and press apply the beam goes silent, I did have them work on the first day but next day no link, why is it so hard to link? 

Am i being petty regarding my Sonos Arc Ultra having it grill holes not aligned? Moderator Edit: Corrected “pity” to “petty”.

Is there anyway of setting up my home Sonos system ( linking all speakers together ) without clicking on the button on the back of the Sonos one . My Sonos one is in a casing / mount that I can’t remove ? Any help would be great please ? 

I’m using the S1 controller and I have a play one and a play three. I have the iOS app on ver 26. I’m trying to add a second play one but in the app when I go to add a device, the app tells me it needs to update and it wants me to get the Sonos app.  I’ve tried deleting the S1 controller app and re-downloading it  I’ve tried checking for updates in the S1 controller app  But no matter what I do, it won’t let me add a device because it insists the app needs to upgrade to the Sonos app how do I get the S1 app to quit forcing an upgrade and simply let me add a new device ? 

Just purchased my first Sonos speaker (ERA 100), downloaded the Sonos app to add Rayo to Sonos but Rayo does not show in the list of connected services. Any help out there, have chatted to someone via the app to no avail.

I had no idea I needed to be a network engineer in order to set up my Sonos system on my computer.  I am just an ordinary computer user and I am trying to set up my music folder so I can listen to music I have on my computer.  I get a very not useful error message when I try to do this through the standard application for adding my music folder.  I have researched this on line and get very high level explanation that it is a file sharing issue or an outdated SMB1 (whatever that means) and that I need to update my system to SMB2 or SMB3.  I have no idea how to do this and really do not have any clue what this is.  Does anyone out there have an easy to understand explanation for how to resolve my issue?  Ychs.  This seems very complicated to me.  Thanks in advance for any help. Moderator Note: Removed Personally Identifiable Information

Hi everyone,I am new with Sonos One speaker, recently I have connect the speaker to my office network and I can see it has taken an IP. From my Windows PC I want to use one of the speakers to play music, but after installing the Sonos App, the App cannot operate well, keep asking me to check for update, even it is already up to date.Mush appreciated if anyone of you experienced this issue before and had the solution, thanks!It is a fresh install and I even tried to clean uninstall and reinstall, but no help.Best regards,Werner 

Subscribed to Sonos Radio HD. the music quality and mix of music is good, the one thing letting it down is the constant station idents - “90 Mixtape on Sonos” being played. Why do I want that when im paying for a music service…. Really ruins the experience and caused me to instantly cancel. Assumed that on the free one you might get that but on one that is almost on par with the cost of Spotify/Apple Music and limited to the Sonos speakers (cant listen in the car, headphones etc...) and still just constantly being told what the playlist I selected is is just annoying. Sonos - Give the premium experience and dont ruin the atmosphere with station idents. Why would I want to use a Dinner Party Playlist for a dinner party when every few songs me and my guests are reminded we are listening to a Sonos Playlist…. 

I am running the S2 App on my iMac, i can play Sonos radio/Tunelm from my computer so I know the system is working.However when i try to add my music folder, so i can play my own music, I get to the administrator login and it keeps saying password or username is incorrect (I have checked that my credentials are correct by shutting down and restarting) I have followed every step I have found online regarding file permissions and firewalls, but I am still no further forward, the system has worked in the past, but its been so long I can’t remember when it last worked.

I see there are multiple threads on this but from 8 months ago.i recently bought my mother a Move 2 and set her up with Sonos voice so she doesn’t have to reach for her phone or iPod to start music.She doesn’t want Alexa or anything cloud based so the Sonos voice processing on the device etc made it an easier sell.. great I thought.She is in her 70’s and so wants to listen to bbc radio 4 most of the time but the ruddy thing started playing some random artist when I asked for radio 4, when I asked for bbc radio 4 it told me it couldn’t.I have read the replies on here and now understand it doesn’t work. 1 such comment was interpreted as a feature request, another was stating it was a bbc sounds incompatibility… given I have added bbc sounds to the Sonos app, so sonos know she has a valid account and the app can merrily play the bbc radio selections with no issue… I don’t understand why this isn’t a thing. Even if I had to add an extra prompt like “play bbc radio 4 from bbc sounds” or sim

Does anyone know how to connect the beam gen 2 andini sub to the Hisense tv hi concerto feature so all the tv speakers and Sonos can work together.

 I can't seem to get the S5 to be recognized by my Sonos system.  My setup: Playbar, Sub, One, One SL.  Controller OS: S2.I would like to add my zoneplayer S5 to this system.  Is it possible?  It used to work when I was using OS: S1.  I can no longer install the OS: S1 controller while OS: S2 is installed.  Any help would be greatly appreciated. 

I am getting Cannot be played - Encoding error on Apple Music Live Streams (Apple Music 1, Apple Music Hits/Club/Chill/Country). It's not an error with the service (works in anything non-sonos such as iPhone, Mac and HomePod. It's not bandwidth or these wouldn’t play. Only these stations are causing problems. Bug? Anyone at Sonos looking at it? Previous post mentioned an error on stream (if that was the case it wouldnt play on other devices surely?) or bandwidth, but I have a 1gbps connection, no other issues with any stream, atmos and lossless included, only these stations.