I’ve had my Beam 2 connected to the ARC port of my TCL 65S425 for a while without issues and then I broke everything and can’t fix it. The volume controls for my universal remote were really slow and didn’t always work at all, so I decided to set up the remote with the Beam over IR. Seemed to work fine for a little bit - I don’t seem to have a way to make the TV stop responding but it didn’t really matter. Then maybe just a few days in, it started resetting the volume to 15. Restarted, unplugged, etc., the TV and the Beam several times in different orders and looking through every menu I could find for help and nothing. I couldn’t find a way to undo the remote setup. Eventually I decided to do a factory reset on the Beam, and it’s still there blinking green at me like a demonic sob. It’s still in my app as ‘Not Connected’ and I don’t see a way to actually wipe it AND when I click Add Speaker or Component, nothing happens. Also I have a sub mini which now says Speaker Missing From Room and when I click the Remove Sub button below that nothing happens. I’ve been living with a buggy app for years now and I’m about ready to toss the whole investment (AGAIN, because I already had to give up all the old and unsupported equipment a bunch of years back). I want to throw everything off a tall building.
Beam 2 keeps resetting volume to 15
When contemplating a factory reset you should ask yourself the simple question: "Do I want to make things considerably harder on myself while not solving anything?" If the answer is yes you need to ask: "Why?"
Since you shot yourself in the foot already the above is no help to you, but may save others from that problem.
For you, since you did the factory reset your Beam is just as it came to you from Sonos, completely blank. Your first step is to add it back into your existing Sonos system, not as a new system. Then proceeded through all the other steps of installing a new speaker.
Once you get it back you can then work on the volume issue.
Remember, as Sonos recommends, do not factory reset before calling support, as the reset wipes the data they could use to help you.
Thanks for responding. Yeah, I think the rage I have about this system took over for a minute and I just wanted a do-over but clearly what is a simple and effective step with ever other piece of hardware I've ever owned doesn't apply here. I should've guessed that.
That said, I don't see a way to add it back. Maybe I worded it poorly but I'm not trying to create a new system, I'm just trying to add it back. I'm clicking on the "Add Speaker or Component" to try to get it sorted and that button is doing nothing.
If it is still blinking green you should be able to add it.
Might be network confusion causing the problem. Clear the network by powering down ALL Sonos, reboot the router and controller, power up only your Play and and make sure the controller is showing it as active. Power up the Beam and try adding it again. It should go.
Fun may not be over since you pulled the rug out from under the Sub and surrounds with tne Beam reset before removing them from the Room. Hopefully they will let you reassign them once the Beam is back.
If the above doesn’t work (and I really think it should), I’d call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Not to add insult to injury but if the issue started with your TV remote why would you assume that it was the Beam? The issue was possibly triggered by the TV possibility via an update.
The logical step next time; assuming you are able to get things sorted, would be to use your device to see if when streaming music you can control volume. If that were possible then the issue had to be with the TV. Calling Tech Support for the TV would have been the best next step. It’s not too late to contact them.
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