I have continuously experienced major problems with the app for years. I have tried every possible fix I could find online, worked with support staff multiple times, and followed all recommended troubleshooting steps. I have restarted and rebooted everything imaginable—the app, speakers, platforms, hardware, and routers. I have even replaced routers, changed platforms, and upgraded hardware, yet the problems persist.
I genuinely love the products and have been a loyal customer for nearly 14 years. In fact, I would like to purchase more products. Unfortunately, the ongoing issues with the app overshadow my enthusiasm for expanding my system.
What is especially frustrating is that my system often works more reliably when controlled through Spotify and other third-party apps than through the Sonos app itself. That raises an obvious question: what is the underlying problem with the app?
The experience with technical support has also been disappointing. After years of dealing with these issues, it is frustrating to contact support only to be asked repeatedly to perform the same troubleshooting steps—reboot the speakers, restart the router, reinstall the app—when those actions have never resolved the problem.
After nearly 14 years of ownership, multiple speaker upgrades, and significant investments in the ecosystem, I continue to encounter the same issues. While the hardware has improved over time, the app experience has not. As a loyal customer, I expected better progress and a more reliable platform by now.
