Skip to main content
Best answer by Airgetlam

Any other service could be an indication. Pandora was certainly having issues yesterday, as I recall. Have you tried these things?

  1. Reboot the router.
  2. Reboot the Sonos speakers.
  3. Reboot the device that the controller is running on
  4. Make sure the device running the controller matches the data in the supported OS for controllers FAQ.
  5. Make sure the network provided matches the specifications in the Sonos Network Requirements FAQ.
  6. Call Sonos Support to discuss it.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

If you provide us more information, we may be able to be less generic in our suggestions. 

5 replies

kdowling
August 2, 2026

You are the second person to post about pandora today. They must be having a problem. See this post:

Edit: “or any other service” I didn’t see. follow ​@Airgetlam’s advice.

Airgetlam
AirgetlamAnswer
August 2, 2026

Any other service could be an indication. Pandora was certainly having issues yesterday, as I recall. Have you tried these things?

  1. Reboot the router.
  2. Reboot the Sonos speakers.
  3. Reboot the device that the controller is running on
  4. Make sure the device running the controller matches the data in the supported OS for controllers FAQ.
  5. Make sure the network provided matches the specifications in the Sonos Network Requirements FAQ.
  6. Call Sonos Support to discuss it.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

If you provide us more information, we may be able to be less generic in our suggestions. 

Bruce
Airgetlam
August 2, 2026

​@kdowling , when I go to that link, I’m asked to sign up for an account?

Bruce
Airgetlam
August 2, 2026

Duplicate data to ​@kdowling ‘s post, sorry. 

Bruce
kdowling
August 2, 2026

​@kdowling , when I go to that link, I’m asked to sign up for an account?

You’re too quick. I fixed that link in like 2 seconds after I posted it.