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So there is the message “couldn't play content. Try again” in 3 different rooms, while one works fine.I have tried rebooting the modem router and the Sonos speakers. Not the mesh. What is weird is that they all work when I choose “everywhere” from the first working room. Just not separately.

I dropped my Era 100 by accident twice. It feels like something is broken inside the speaker. It also sounds too bad. Does anybody know some technician in Mexico City, to fix my Era100?I just discovered that it sounds better upside down.Thanks 

I have been using SONOS for years and playing mp3 and m4a files with no problem.  All of a sudden m4a won’t load.  I saw a response to this issue from 3 years ago that says convert the files.  With what, a magic wand?  I am not a tech guy, I just expect things that work to keep working.  I can play the files from the computer but I don’t care to have to run to the office every time I want to put something on.  What is the issue and how can it be rectified?

I have a Sonos Beam 2. I seem to have connection issue with a TV when it has a non-apple streaming device. Sonos switched between ‘internal speaker’ and ‘HDMI input’ - and thereby no sound coming out. I haven’t used the optical cable yet. Any advice would be much appreciate

I have a set of play3 with the ARC+sub I want to replace the play3 for era300 will they be easy to setup in app ty

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Sonos, Alexa, and Amazon Music apps, and performed a factory reset on the Roam

How do I check my Roam 2 battery level when not connected to a network and only using Bluetooth? Thanks in advance 

Hi, I have a 15% upgrade credit activated and I am trying to buy an ERA 100, but I dont see the credit on the checkout. Any tips?

Any help available. I have a playbar that has an optical cable for its input. My new TV (Toshiba) uses a RF remote so I can’t set the volume up as it only recognises IR. Any advice?Thanks

I am buying a Samsung OLED 65” tv, how will the sound fair once connected to my Sonos beam please 

I purchased a Sonos system years ago, and with the S1 app rarely had any issues connecting. I recently purchased new speakers because I was constantly being reminded that the old speakers would no longer be supported. With the new speakers I needed to use the new Sonos app. Now I can almost never get a quick connection to my speakers, and often can’t connect them at all. My phone is connected to our home WiFi, I set and reset the speakers to connect to the home WiFi - and nothing. I am more than frustrated. I feel that I’ve been suckered into buying expensive new components and Sonos is letting me down. I can connect through Bluetooth - but I could have just bought less expensive Bluetooth speakers. 

Hi my Sonos keeps dropping out from WiFi. Every other device in the house is connected to WiFi but my Sonos app isn’t finding my speakers 

About the Costco arc with the Era 100’s and the Sub. Worked amazing loved it realized I had no surround sound or sub.  Follow the instructions of re-resetting it with unplugging for five minutes.  It works for a bit and now the Sonos app can only find the arc.  I spent an hour with Sonos chat got disconnected twice.  Absolutely no help. Anyone have some thoughts?

Hi  I just bought the JMGO N1S 4k and it only has 1 earc HDMIAny idea on how I connect this to Apple TV and PlaybarWould a HDMI extractor work which is split to hdmi for apple tv and an optical cable to playbar?Thanks!

Hi have two One SL speakers with an Arc all connected up. Of late when using Spotify through Sonos I noticed both speakers dropping out at exactly 15 minutes then coming back on 5 minutes later then dropping out again no sound then restoring. Up to now I have had no issues with the sound systems or set up any ideas. 

If I add a 2nd ERA 100 and pair it in stereo, does the volume slider button on top of the 1st speaker adjust the volume accordingly on the other speaker?  I frequently adjust volume up or down while listening to music, and I don’t want to use the app every time.  I really hope I wouldn’t have to individually adjust volume on both speakers constantly, or that would be a deal breaker.  I’m ready to pull the trigger on the 2nd speaker but need to clarify this 1st.  Thanks.

So many frustrating things since the Sonos app debacle.  While some aspects of the S2 app have slowly gotten better, on my iMac using the Sonos Desktop Controller I can call up and play Sonos playlists (all of which were created on my iMac), however they will not play using the S2 controller on my IOS or Android devices even though the playlist icon shows on the S2 controller.  It spins for a while and that’s it.  Note if I search the music library for songs within the playlists I can play the individual songs.  Do others have this same experience and what, if any, remedies exist for this problem.  Please note that I do not use any Sonos speakers.  My system is composed only of Ports, Sonos Connects, Amps and Connect Amps.  Thank you.

I would like lower volume on like ”1-2”. (I can only choose 1 in  app an not on speaker…)when having the speaker next to you and want some music for sleep it usually too loud. 

Price dropped 20% two weeks after I purchased. Will Sonos honor the discount?

Hello everyone, new here and new to Sonos so please be gentle if I have some things incorrect. I just built a man-cave garage that is 24’ wide x 30’ long with 11’6” ceilings in it. Like an idiot i didnt run any wires for speakers in it when we were building it and now its fully finished and running wires at this point isnt happening. I do have wired internet run out there to an Eero Pro 7 along with a 8 port gigibit switch so internet isnt an issue. I also have a 75” Sony X90L TV hanging on the wall with an old sony soundbar and an Apple TV 4K. Needless to say the soundbar sounds like crap and Im looking to upgrade it. I am a bit of an audiophile as I did high end car audio for about 15 years in my younger days so I do know the difference in good vs bad audio. Im looking to setup something that I can accomplish these things with:Work with my tv/apple tv so be able to reproduce the sound. Not really looking for “Surround” sound too much. Dont care about Atmos..Looking more for stereo so

I have a Sonos Arc connected to a Sony TV and using a AppleTV OS and Apple remote. The problem I am experiencing is that the AppleTV remote does not connect to the Arc automatically. After unchecking from the TV speakers and checking only the Arc I am able to change the volume of the Arc. I want it so that I don’t use the TV speakers at all and to have the Apple Remote change the volume on the Sonos. more info: my TV is connected to the Arc via the optical chord on the eARC port on the TV.The remote and the TV connects automatically to the TV speakers not to the Sonos when the TV turns on and off

How many ceiling speakers can I connect to one amp?

I recently switched from spotify to AM. Spotify worked well with the sonos speakers (two Sonos Ones, one Playbase combined with Sub 2 and two Play 1s). Now when I play a song on AM and airplay to the sonos speakers, it connects fine to the individual Sonos Ones, but when I connect to the Playbase/Sub/Play 1s combination, it stutters for about 4 seconds through the music and then settles down. It will also stutter if I change the song, re-start the song etc. Have tried the usual, restarting router, de-installing and re-installing the sonos app, AM app, removing and re-adding the playbase, removing AM from sonos and re-adding.

Since some time it's not possible anymore to play music by asking Google Assistant. When asking "Hey Google, play Radio 583", the answer is "I' m sorry but it isn't not possible on this device.I hope someone can help us.Regards, Florence 

I recently changed my Wi-Fi router and updated my system with the new configuration. However both SL Ones disappeared and after factory resetting both, they still would not connect. I attached one speaker to the router with an Ethernet and was able to set them up and added them as surrounds for the Beam. However on removing the Ethernet the connection goes and they get dropped from the set up. Any idea why and how to get them all wireless again?