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I was sold a bill of goods by Sonos that I had to buy the arc to buy their Sonos ace headphones.  What a mistake.  Everyday it’s a struggle to pair the ace with the arc.  It never works until I try to push the button a dozen times before it connects.  Tonight I just spent an hour and finally gave up.  Just an awful product.  The strange thing is I vacationed in Florida for 4 months.  The headphones hooked right up to a regular tv as I never had a problem.  You turn the tv on and in 3 seconds the headphones work.  Now I’m back home with the arc and pushing that button with the audio swap is an absolute nightmare.  If you’re thinking of buying - resist and go elsewhere.  

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I’ve had my Beam 2 connected to the ARC port of my TCL 65S425 for a while without issues and then I broke everything and can’t fix it. The volume controls for my universal remote were really slow and didn’t always work at all, so I decided to set up the remote with the Beam over IR. Seemed to work fine for a little bit - I don’t seem to have a way to make the TV stop responding but it didn’t really matter. Then maybe just a few days in, it started resetting the volume to 15. Restarted, unplugged, etc., the TV and the Beam several times in different orders and looking through every menu I could find for help and nothing. I couldn’t find a way to undo the remote setup. Eventually I decided to do a factory reset on the Beam, and it’s still there blinking green at me like a demonic sob. It’s still in my app as ‘Not Connected’ and I don’t see a way to actually wipe it AND when I click Add Speaker or Component, nothing happens. Also I have a sub mini which now says Speaker Missing From Room

Beam turns itself.off

My home theater setup is Philips 55inch tv, Ultra Arc, sonos Sub and 2 era 100 speakers for the rear. Since the problem with the arc and apple tv working together with atmos with my 10 year old tv, Im looking for a replacement for my tv. I have had it with resetting all the time for good sound. Only…..every where I look there seem to be a problem with the Arc and the Apple TV together for using Atmos and sound in general.  Is there a recommendation for a good 4k tv where they all work together smoothly?

Originally had my Play 1 speakers running under Sonos 1 Controller.  Wanted to use my NAS instead of my local drive for storing music.  Existing Windows app doesn’t support SMB2 so I decided to install the latest version (Sonos_90.0-77070.exe).  Said my product (Play 1 speakers) were not compatible yet the website says they are.  Suggested resetting the speakers.  Did that, both are flashing green.  Every time I run the application installer it only offers me connect to existing system or learn how to never create new anything.  Connect to existing results in can’t find any products.  As such, it never actually installs the app.How do I install my speakers as if I just bought them from the store because right now, I get no such option.  It only offers connect to an existing system, which now, doesn’t exist because I reset the speakers.  Before resetting the speakers, it said no compatible products were found and to install Sonos 1 controller instead.What’s the deal?

Hi everyone,!--tgqphd|[]-->I am stuck trying to reconnect my smart home system after having it packed away for a year. I am in the exact same house, but the only variable that has changed is that my ISP (BT) supplied me with a brand-new BT Smart Hub to replace our old one. All my other non-Sonos wireless smart home devices work completely fine.!--tgqphd|[]-->Hardware:!--tgqphd|[]-->!--tgqphd|[]-->2 x Sonos One!--tgqphd|[]-->!--tgqphd|[]--> 1 x Sonos Era 300!--tgqphd|[]-->!--tgqphd|[]--> Eero 6+ Mesh System (2 nodes)!--tgqphd|[]-->!--tgqphd|[]--> New BT Smart Hub (supplied by ISP, acting as the modem)!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]--> Every time I add my Sonos speakers to my system, they display a broken local discovery/status bug. The "Alexa Voice" component works fine on the Sonos speakers—I can talk to them, and they respond. However, the "Speaker" component (the smart home hardware profile for volume sliders/grouping) constantly show

Any reason why exclusively ……………. station still won’t play on My Tuner Radio?

Good evening, I’m adding artists to my favorites in the Sonos app from Qobuz, but the artwork and names have nothing to do with the artist. What should I do?Philippe

I have had a Sonos system since 2019.  Started with two One SL speakers and a bridge to connect a Denon receiver and Polk Audio speakers.  Over the years I’ve abandoned the bridge because it was neither reliable or easy to use.  I’ve added two more One SL’s, a Move, a Move 2, a One, and a Play, so now 8 speakers. I stream music off Apple Music.  In the past that was reliable and enjoyable.  A couple years ago Sonos updated their App and I went through several months of buffering issues.    Eventually, after several hours with phone support, we connected an Ethernet cable to one SL speaker and things sorted out.  About a month ago, my system decided buffering was preferable to playing music.  Sonos Tech support said delete the Ethernet cable and reboot speakers and mesh network.  I did, the buffering persisted. Deco support said their X55 system supports 2.4 and 5 GHz broadband.  They walked me through setting up a network that is only on 2.4 GHz and connecting all the Sonos speakers to

HI there!I just got a brand new ROAM SL from my uncle.But when tried to set up the speaker there are problems.First when put my charger on (the official charger),the charging indicator blinks red light ,no orange light and a white led next to the Sonos logo glowing,when I unplug the charger the led goes off and no matter how long I press the power button there’s nothing happen. I googled this problem it says there is something wrong with the battery.Should I just change a battery?Second,when I tired to connect to the app it said your speaker needs an update so that you can use it,but it keeps showing the error code 1016,I tried to change a different WiFi but the problem was still there.

I'm very frustrated waiting for a feature of the latest update provides to be activated, checking a couple times a day in hopes of seeing it. That got me thinking of a feature that would be nice. Can we please have a placeholder for the pending features in each update? Nothing fancy needed, even just the controller option present but faded would let us know the App update was applied and we are just waiting on the feature activation to happen for us. Appending a "Pending" or "Coming Soon" would be nice too.Maybe on the update pop-up add a line about feature activations pending? That might lower the confusion about why other users are seeing things the user can't see, even though the update pop-up says the system is fully updated.

I have a connect amp (bought in 2016) that I used to have linked to my old hi fi system that linked to my surround sound so that I couldplay vinyl through the surround sound. how do I set this up again as it doesn’t seem to now work. any advice appreciated.

Hi all. First time poster.  I have setup a stereo pair of One Gen 2’s and a sub mini in the Living Room and identified the group as ‘Living Room - Sonos’.  While Spotify on my android phone identifies the group as ‘Living Room - Sonos’ and plays music through both speakers, the app I am using (Hi-Fi Cast) only sees the group as separate devices. If I select the right speaker, sound comes out of it, and only it. Select the left speaker and the song won’t play. I have recreated the group a couple of times but still end up with the same issue. Weirdly, if I use the Spotify app on my phone, the music plays through both speakers, and if I close it and then use Hi-Fi app, while it sees the devices still as separate entities, it will play music from both speakers. As I said, Weird. The problem returns if I select the other Sonos device. A pic of the Hi-Fi devices tab is attached. I am sure there is something fundamental I am getting wrong with the setup. Appreciate advice on how this might be

Hello,I used to be able to listen to the last two weeks of archived music from KCSM on Spinitron using the “Stream What You Hear” app on Windows 10 via TuneIn.But now, for reasons I cannot divine, I can no longer do so.I have re-installed the app. No luck. I have checked the KCSM streaming URL and it is unchanged from what I originally had.I can listen to the Spinitron archive on my computer speakers. But I cannot now find a way to have that same signal route to the Sonos TuneIn--which I used to be able to do for years!I am baffled and out of ideas.Any thoughts/suggestions would be much appreciated.Thank you.Matteo

When I load a user created Apple Music playlist the order of the tracks in the playlist shown in Apple Music does not match the order of the tracks in the Sonos queue.  Not by a long shot.The playlist was sorted by Artist in Apple Music. 

How do you power on the sub? Just plug it in?

I have a surround set up using Arc and two 300’s as rears. One of them makes this plinking noise when I'm not using and the noise seems random (not every 30 seconds or minute). Any ideas?

Con la nueva actualización mi sub 4 deja de sonar mientras reproduzco música el bajo baja y despjes se vuelve a sentir, no puedo solucionar 

Currently have an Era 100 on its own and looking to upgrade to a home cinema setup. I’m looking to buy a Sonos Ray and then a Sonos Era 100 SL. Can I use my current Era 100 and the soon to be bought Era 100 SL and pair them together as rears? 

Here is the tick tock of what happened.I was gifted a Move 2 a couple of years ago; it worked like a charm. I got ambitous and purchased a second Move 2 and successfully made a stereo pair with the gifted Move 2.  Again it worked like a charm. Lately, meaning with the last two weeks, a “phantom” signleton Move 2 has appeared. The Stereo remains in the list of speaker. The prorgam playing on the stereo pair show it playing on the stereo pair and this ‘ghost’ speaker. I did not add or alter my setup; I have the voice assistant turned off.Why is this happening? What is the permanent fix to this problem?  Thanks.I have added screen grabs to support and illustrate what is going on. I hope they are not too large.  

there’s no power showing on one of my Sonos connect boxes. How can I tell if the unit is in need of replacement, I unplugged it and plugged it back in in the white light on the front is still not showing up

Sonos Arc Ultra – Unable to Check for UpdatesI’m looking for help with a Sonos Arc Ultra that was working normally but now cannot complete a required update.BackgroundArc Ultra and Sub Mini were previously working correctly via HDMI eARC. TV detected the Arc Ultra properly. Dolby Atmos/Dolby Digital status was visible in the Sonos app. The system sat unused for several months.Current IssueThe Sonos app immediately prompts:“Update Required”When I try to update, I always get:“There was a problem checking for updates. Try again later.”The app won’t let me access most settings because it redirects to the update screen.Troubleshooting PerformedNetworkVerizon FiOS internet is working. Confirmed Wi-Fi internet access on iPhone. Sonos system status page shows no outages. Rebooted router.Arc UltraPowers on normally with solid white LED. TV audio works. Appears in the Sonos app as “Living Room.” Discoverable by the app with no signs of hardware failure.Ethernet TestConnected Arc Ultra directly t

Qerria saber si es posible dar las ordenes al Sonos Move II en castellano o Español. Gracias Moderator edit:Google Translate-I'd like to know if it's possible to give commands to the Sonos Move II in Spanish.Thanks

Trueplay works on individual components of my system. But when I create the home theater set up, I cannot get Trueplay to initiate. I am able to do the first balancing step but the final Trueplay walk around the room step does not begin.  Error says unable to perform Trueplay at this time. Try again later.