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I have a 2015 legacy system that was stored for 10 years while I travelled overseas for work. I have subsequently returned and tried to set up my Playbar, I have anew network as you would expect. The Playbar has been factory reset and connected to the power and router, the router is connected via cat6 Ethernet cable. I can see the unit on my network however not on my phone or via the S1 or S2 app. Any suggestions how I can resolve this as I have a number of Play 1 and Sub to connect too. I already have a Move (1) connected  

Anything I've tried so but let amazon music work on my sonos app.  I've reset wifi, router, removed amazon and added, reauthorized, cleared cache on sonos and amazon, forced stop and opened break up and so days Amazon Music connection lost. I can use any other services just fine.  This is either strictly an amazon issue  ir sonos app connecting to it.   This just started a few days ago. 

The Deezer app within the Sonos app crashes 95% of the time, as you can see in the screenshot. The other 5% of the time it works, it only lets me see my previously used playlists. If I try to access other playlists, I get another error, and I have to exit and reopen the app several times for them to appear. This happens on both iPasOS and Android.The other annoying thing is that shuffle is automatically deactivated every time you select a song; you have to press the button every time you manually select a song. Shuffle mode should always be active unless you want to turn it off.

 Why do Spotify playlists in the Sonos app not reflect the edits made to Spotify playlists in the Spotify app?

Buenos días.Tengo un Sonos Roam (primera generación creo). Me gustaría dejar este para mi habitación y comprarme otro compatible con este pero que pueda manejar con Siri o Alexa y dejar en el salón como altavoz principal. ¿Qué modelo es el más adecuado? Gracias 

Bonjour,Je ne parviens pas a reconnecter mes 2 player 5 gen1 derrière une Freebox ultra.J'ai réussi à connecter le bridge, les 2 player sont détectés mais la procédure se termine avant la fin!!!Que faire?

I have a Rega P1 Plus turntable output through a switch (also connected to a CD player) into my Sonos Five. The turntable has a preamp built in (no real idea what that means) so I have connected everything instructions say I should connect. The output does not seem to be particularly crisp (making all my LPs sounding slightly muffled). I thought it was may be the quality of LPs these days but all new vinyl has the same sound quality so it can’t be the LPs. I’ve tried reviewing the compression settings in the Sonos app and replaced the line in cable from the switch to the speaker as this had some damage. Still the same sense that the sound quality still isn’t there.  Any help from others who have had similar problems and solved them would be great. 

Is it possible to play audio from my phone on the Sonos system?

I'm from Russia. Lately, I've been having numerous problems updating my numerous devices (over 20 speakers). Are you blocking updates for SONOS devices from Russia? Or is this a bug on my part?

Loving the new ‘tabbed navigation’ interface beta -- but the app constantly automatically selecting first room in my house in alphabetical order driving me crazy… really don’t want to have to change a room name to ‘zBasement’ : PAnyone else experiencing this?

I have a Sony Bravia 6 with arc hdmi connection and a Sonos ultra soundbar with sub and era 300.  When I launch a film from Apple TV i am in audio stereo pcm and not 5.1Is there any solution ? 

why are there multiple system capabilities? How do you remove devices off a system

When listing to a station like 90’s Radio i get German voice over for some announcements. Is this fixed or can the region be changed to receive the English version.

My Sirius XM live channels are not appearing in the APP, only channel 1-31, I tried re-authorizing and logging in and out, all system updates complete.

Hi guys,  Ive got a beam gen 2 with mini sub. Ive also got a era 300 and a move two.Also Sony bravia 5 Up till yesterday ive been able to watch and listen to YouTube music rich and seamless through all speakers just like I can with Spotify or sonos music. I should note that when watching Netflix or streaming sports through sky(nz) the era 300 and move will often drop out, hugely annoying- i was told the move wasn't setup for that kind of listening so I should buy the era 300. New speaker no improvement.  I think a fix for this is get another era 300 and setup sonos home audio through both 300s, but the space isnt that big and the speaker cost nearly $900. But I digress Right now i can only watch and  listen to YouTube through the beam and connected sub. When I check the era 300 and/or move box the sound coming through is atrocious.  The 300 and move sound great on Spotify etc  I know it can be done because I was doing it last week. So frustrating But not as frustrating as walking round

Why are my surround speakers not connected to Bluetooth?

I can’t get the S1 app to work at all. It either fails at every screen, like trying to update my Sonos Play 5 or just shows a blank screen when I go to the browse or my Sonos screens. It’s really frustrating paying so much money for these and now not being able to use them because they’ve aged out. Maybe it’s just me but this app is junk. 

Hi all, I’m trying to set up a sonos roam sl but nothing seems to work. It doesn’t respond at all (even when pressing the power button for 15+ seconds) at all after disconnecting from the charger after charging for an hour (with the correct charger). When plugging in, the battery light quickly flashes red then the status light flickers white and then stays solid white. When opening the sonos app, to finalize the setup it says to update the speaker but whenever I try, I get a 1016 error. When clicking on how to fix, it says to disconnect the speaker and factory reset but then the previous problem comes up as nothing happens when I disconnect the charger. Also no noise comes out of the speaker at all when I press any buttons. What do I do?

I’ve just changed from a 2015 Macbook Pro to a Macbook Neo and can’t for the life of me get my Music Library added. My Sonos products 2 x Play1 are old. I’ve made sure the library file is shared and SMB file sharing is on (is this correct for older Sonos kit?). The library shows as a shared file in Finder.I get two errors depending on what I try; one saying file is no longer available (most commonly) and the other access denied, check userid and password. The file name I’m pointing to is //computer name/Music where computer name is my one.I’ve tried the desktop and an iphone to add the library. When entering userid I’ve used the apple login userid and password of the laptop.Also I’ve been selecting ‘Networked Device’ which I believe is correct.If this isn’t due to a technology divide due to a new laptop and old Sonos kit, it’s probably a very simple fix….let’s hope it’s the latter.    

I’ve had my Arc Ultra for a couple months and it’s been great. I have a Panasonic DP-UB820-K Blu-Ray player and an LG OLED65CXPUA TV.Recently, we watched a Hunger Games Blu-Ray and the only audio soundtrack in English was 7.1 DTS HD. I assumed the Arc would appropriately downmix or convert this and was surprised to see that the Sonos app showed we were getting “Stereo PCM” instead. I attempted to Google around to find a solution, but I found all sorts of mixed messages ranging from “the Arc doesn’t support DTS” to “the Panasonic is the problem, try a Sony”. All the TV and Panasonic settings that were suggested to change were either already set as suggested, or had no effect (including trying my old Sony 4K player). Hoping someone can give me some better answers here. Thanks!

After a long time with no particular issues, I changed access point (a router in AP mode to which an Era 100 and Pixel phone both connect) to a newer tri-band model. The speaker remained on 5GHz but the phone is WIFI 6E capable which can offer 2x speed - although it isn’t great at detecting the 6GHz network SSID.There are two configs - my usual which is separate SSIDs for each band or a more common router setup of a single SSID for multiple bands.I switched to the 2nd scheme as it’s possible for a device to connect quickly on 5GHz and then switch over to 6GHz. But each time it switched the Sonos mobile app would no longer see the speaker for some reason. These are just WiFi bands - the router and network remain common.Getting back on to 5GHz with single SSID instantly resolved it until the phone switched to 6GHz again, and having separate SSIDs with the Sonos on one and the phone on the other also works fine - so that’s what I’ve gone back to.Possibilities include the router, android /

Hi I have S1 products and since changing my WiFi I have not been able to connect to my S1 Play 5. When I try to use the S1 app to find it I get stuck in the loop where it tells me the app must be updated but then updates to the S2 app which is not compatible with my products.i have tried the solution of deleting and re-downloading the s1 app - this has not solved the problem. what else can I do as I can’t use my main speaker?  thanks 

Why can I not set up Alexa on my era 100, it won't let me add the voice assistant ...works fine on Sonos one

Hello, My set up is quite old but still going strong - two rear Play 1’s, a Playbar and my newest addition, a mini sub. My question is, can I add two speakers to my set up that would add to my surround sound and also work with a bluetooth turntable (Pro Ject T1 EVO BT)

Before I take the plunge with Sonos tech support, can anyone offer advice re. why my Sonos app for the iPhone 16 will no longer allow input to play music from the Music Library stored on my PC? It appears I can select and play music from my library through the Sonos web app but not from my phone. I can stream content from the app through my Sonos speakers but the library won't play from the app even though it sees all content on my phone.I realise that the adoption of SMBv3 might be responsible for this issue.  I have a huge library of music on iTunes and the ability to play that directly, vs. streaming, through Sonos speakers was the main reason I invested in Sonos hardware in the first place, several years ago.  I suspect Sonos does not care about this failure; there’s no money for them in direct network sharing.  A Wifi expert has often urged me to get Apple Music, which can reproduce my library for streaming but I’d then have to cancel Spotify, on which I have built many playlists