Answered

Factory reset instructions say to unplug the power cord and hold a certain button down while plugging it back in.Can we not just turn the speaker or whatever off at the wall socket and turn it back on while holding the button instead of actually unplugging the power cord. Wouldn't that do the exact same thing and be so much easier i mean if we can then why dont Sonos just say to turn the speaker off at the wall then turn it back on while holding the button down? seems extremely overkill to me to tell us to pull the power cable out. Some peoples cables are hard to get to.Out of curiosity i did actually test it and it seemed to work fine but i dunno just seems like they really overcomplicated the reset procedure and I cant think of a reason why they would do that. Which leads me to think unplugging the cable is actually important and my reset may not of actually wiped everything    

i looked online, but can anyone suggest the crossover frequency in the sonos amp with a sub when the architctural speakers are detected? the default is 80 but those speakers appear to go below 50. 

The app seems to be getting progressively worse. I’ve now got the following issues. Alarm didn’t go off today Tried and failed to play music to the relevant speaker  if trying to interact with app, I need to close and restart as many as 4 times before it properly loads Can’t play music to several speakers  Almost impossible to play everywhere - always fails  My WiFi is good around the house is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices.  Graeme 

Is sonos move 2 charging base station compatible for sonos move 1 too?

I have bought 2 x Era 100s to connect to my Beam1 to use not as surround sounds but as additional speakers. The Era play but I can not get the Beam tomplay as the group or injunction with the Eras? nothing Support AI suggests works?

I opened the S1 app on my phone (Pixel 9) to adjust the EQ on my old Play:5 and it was not seen in the app. Spotify was playing at the time, no issues.The Play:5 is connected to an ancient bridge (on its third power supply, lol)I factory reset and re-added the device but only succeeded via a wired connection after many tries. After that the device works on wired, including with the S1 app. But once I unplug from the ethernet the S1 app stops seeing it, while Spotify just keeps on working as before.If I attempt the “find missing product” procedure it responds immediately when I press the buttons on the Play:5 but fails to connect. In other words, it immediately detects the device when the pairing buttons are pressed then fails to find the device it just detected buttons being pressed on. 10/10, no notes, perfect user experience. ;-)S/N: ********************* (hopefully there’s some telemetry that can get this sorted. Moderator Note: Modified in accordance with the Community Code of Cond

Can the Sonos amp be controlled by Bluetooth or WiFi without using the Sonos amp for anyone to control and connect through blue tooth 

I know it’s a TV setting, but since the TV hasn’t had firmware updates in a while, it makes me somewhat suspicious of a possible update to my Sonos Arc Ultra soundbar.For the past few days, even though I have the TV set to “DD+”, it randomly switches back to “PCM” on its own. Obviously, when I play something in Atmos or DD+, it stays in PCM until I manually change the TV settings again.It’s very annoying—every time I want to watch a new video, I have to go into the TV settings just to check if everything is correct.The TV is a few years old, but this didn’t happen before on my Samsung MU6100.

Is it possible to connect the new sonos play via Bluetooth with the Samsung freestyle video projector?

The pop-up menu in Apple music occasionally is missing the view artist and view album choices. Sometimes it shows and sometimes it does not. Anybody else for this issue?

I have a Lenovo laptop that I want to wirelessly stream via transmitter all audio (not streaming services) from computer through wireless receiver connected to amp 2.1….my amp 2.1 has passive 3rd party speakers and 3rd party powered subwoofer. I also have a connect gen1 on my sonos system as well but is not currently doing anything….I have tried lenovo 3.5mm headphone output to wireless transmitter…..wireless receiver to rca phono inputs on amp 2.1….not working...ideas?Thanks..!!...Bill Lutz

I want to use audio, radio stream, all audio things on my Thinkpad laptop as an audio source for my 2.1 amp system…. (from usb-c out on computer to optical in on sonos)….is this possible? If so how please?Thanks you…!!!!…..Bill Lutz

Hello,I have trouble with my sonos system in my restaurant.The volume is changing by its own ! most of time reducing, i have same issue with sonos radio and spotify.I have 3 era 300, 2 era 100 and one sonos one, connected on unifi wifi system (no wire connection).I have contact the support many times bu no solution.Have you any idea ?Regards

Connecting laptop pc as an audio source via 3.5mm out on laptop to y’d rca phono ins on sonos amp 2.1...no sound coming out of sonos amp 2.1 system...laptop headphone audio meter shows strong signal. What am I doing wrong?..Thanks so much…!!!! Bill

A few night ago, I was getting the odd message of music not encoded, now I can start play but 5 secs in, audio is lost, the music is still counting down, the audio will pop in intermittently and then stop again. Mixcloud is the main app I use on the 8 Sonos speakers I have around the house. Can you help? I've reauthorised, removed it, added it back in. 

As my introduction into the Sonos ecosystem, I’ve had my Era 100 stereo pair for 4 months now. Starting about 1 month ago I’ve been experiencing constant issues surrounding connecting to my Apple TV via Airplay. I use an Apple TV 4K which is connected via Ethernet directly to my router, and I use the Sonos Era 100 pair as my primary audio output. For reasons I have not been able to figure out, they no longer connect and I get the “Could not connect to Airplay” error on my Apple TV. I have both my Sonos Era 100 pair and Apple TV 4K fully up to date and non of my network settings have been changed ever.  IMPORTANT - I am still able to use my Sonos Era 100 via Airplay with my iPhone, say with Spotify or other services, this problem is limited to my Apple TV. 

Hello, I have a question in real life scenario, I couldn't mount the era300s as recommended in my lounge.  Hi,Due to a new sofa, (missus not me) I couldn't use the speaker stands anymore . Even worse I had to mount them 1.4m for for headroom clearance using sonos swivel mounts and locked  So, they're pretty high, I still got 2.5m clearance to the ceiling. The new sofa is right up against the back wall, the era speakers have 12 inches clearance from side walls which I understand is a requirement too. . Of course advanced trueplay has been done, i think the speakers are now a bit to high, and now they're mounted on the wall (a freshly reskimmed wall) I'll never be able to move them again  without death from the missus. I found the sound not to be quite as immersive since I was forced remove the stands & wall mount the era300s, would a slight angle on the speakers help, or will my ears just adjust over time? Again the ashetics would look a bit daft with the era300s slightly angled.  T

Hello,I have trouble with my sonos system in my restaurant.The volume is changing by its own ! most of time reducing, i have same issue with sonos radio and spotify.I have 3 era 300, 2 era 100 and one sonos one, connected on unifi wifi system (no wire connection).I have contact the support many times bu no solution.Have you any idea ?Regards

Hello!This is an issue I posted about a while ago, but it unfortunately is still happening. When I play Atmos music (from Apple Music, Amazon music, and Tidal — all inside the Sonos app) through my Arc Ultra + Era 300 system, the Ambient/Full music playback settings change the sound of the Era 300s even though that setting says it doesn’t apply to Atmos playback. With Ambient selected, the Era 300s are filtered to play a smaller frequency range, just like the setting does when playing stereo music. I have confirmed 100% that I am playing Atmos music and attempted this with multiple services all within the Sonos app, so I know it is not an issue of playing the wrong format. I’m wondering if others have experienced this as well. Thank you!

I purchased a house with an existing Sonos Amp & speaker system.  There is new wifi service in the house.  How do I connect to the system and start to use it on new wifi?

My Playbase is cycling through all the light colours but is working Ok.

Radio France and its many substations (Musique → La Baroque is the one I used to listen to) is no longer reachable on my Sonos (S1). )   Any advice from other users?  Still comes in beautifully on my Imac via Google Chrome but unlike  my Sonos this is not connected to my stereo system.

Hey need some help, my Sonos system won’t register to app, I have a bear gen 1 and sub gen 3. I have update wifi, tried resetting system, factory reset. Still I can’t connect to my exciting system 

my sonos arc keeps having problems with stuttering audio, it’s cutting out at random times,this is really annoying, everytime I'm watching a program at random points, you can hear the audio cutting out for like half a second, I have an LG tv, and the soundbar has been connected through HDMI,i also have a optical audio output/input but i was told that for me to benefit from Dolby Atmos I should keep my Sonos Arc connected through HDMI instead of optical. thank you in advance for your reply.

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks