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IT performance is severely lacking for such a premium brand. Why is there no integration of computers through the desktop app? Surely it's connected through the WIFI mesh system exactly the same as the TV? This seems like a basic oversight for the gaming community. Why should I need workarounds?  

I’m getting a message on my MacBook that the Sonos app will soon need to be upgraded because support for apps built for the Intel processors are being phased out. I have Sonos app version 17.2 and MacOS 26.4.1. Is a newer version of the Sonos app available?

In my front room, I run the TV audio through a Fire Cube. I have two Sonos Amps connected by HDMI-eArc.  One of the Amps powers a pair of front L/R main speakers and the second Sonos Amp is connected to a pair of in-ceiling rear speakers.I have used this setup with no issues for over a year now until recently I started having issues with the Fire Cube losing internet connection sporadially.  To test whether or not it was the Fire Cube or if it was something else, I swapped out a different Fire Cube from my Master Bedroom (MBR).I took the Fire Cube from my MBR and connected it to my front room TV.  Everything works fine, the sound comes on through my Sonos Amps EXCEPT now I am not able to control the volume of the Sonos Amps using the little Fire Cube remote.  The volume is adjustable through the Sonos ap, but that is not ideal.Is there some setting on the Fire Cube that I need to adjust so that I can adjust the Sonos Amps volume using the Fire Cube’s remote?

Can I set it up so that a music request to Alexa on the 100 is played on the 100 and 100 SL simultaneously

I have a few questions regarding how Headphone Linking, TV Audio Swap, and app control are going to work  for Ace Ultra in a couple different situations.Say you have a Sonos System with the following rooms setup.Room 1 - Arc UltraRoom 2 - Era 100Room 3 - Era 300Room 4 - Ace Ultra Scenario 1 -Action - Room 1 is playing TV Audio.  While in room 1, with the  Ace Ultra, press (hold) the content key to transfer TV audio to the Ace Ultra.  Audio stops on Room 1 and plays on the Ace Ultra.    Press the content key again while still in room 1.Result  - Audio stops on Ace Ultra and returns to room 1.  Standard TV Swap scenario. Scenario 2 -Action - Room 1 is playing TV Audio.  While in room 1, with the  Ace Ultra, press (hold) the content key to transfer TV audio to the Ace Ultra.  Audio stops on Room 1 and plays on the Ace Ultra.    Move to room 2 and press the content key.Result  - Audio stops on Ace Ultra and returns to room 1? (or does TV audio transfer to room 2?) Scenario 3 -Action - Room

Will the new Sonos Ace Ultra headphone be just another room in the S2 app? Or does it require one of the compatible Sonos products?

I am experiencing an audio routing issue with my Sonos surround setup that only started happening recently after a recent software update. Up until recently, this setup worked perfectly.My Setup:Soundbar: Sonos Beam (Gen 2) connected via HDMI eARC. Surrounds: Stereo pair of Sonos Era 100s. TV: Sony W800F. Source: Apple TV 4K connected to the Sony TV via HDMI.Whenever I switch on my TV, I need to manually go into the apple audio output option, select Sonos setup, and everything works great—audio plays perfectly through the Beam and both Era 100 surrounds.However, the moment I press any button with the Apple TV remote (changing apps, volume controls, or pausing a video), the audio output automatically changes away from the Sonos system back to "Native/TV Speakers". Because the TV assumes the Beam is the native speaker, I still get front audio, but the Era 100 surround channels completely cut out, and I completely lose the ability to control the volume using my Apple TV remote.To get surr

I am going in circles here, moving settings around on TV and Roku and still cannot get PCM off. I have a TCLQLED model number 55Q681G and I have the arch with the Sonos Beam 2 plug plugged into it and a Roku that I run on my video through plugged in the HDMI three I see all the settings that I read about, but I just can’t get Dolby to pipe through and show on my app. Any help would be much appreciated. Thank you in advance

What can be wrong with my speakers and pairing?  They will not pair with my TV. I’ve been able to pair with my phone but not my TV.  It was working fine then we had problems with the TV and Xfinity reset the TV.  I have gone through the process of re-pairing with the WiFi, turning off each speaker and resetting.  Nothing seems to be working.  What am I doing wrong?  

The subwoofer will not play sound. What do I do? 

Hi, Frustrated or What?I have just changed my wifi name, this involved a full factory reset of every Sonos product and the creation of a new ‘Sonos’ System using the app on my phone, after a few little issue, every Sonos speaker transferred over from the old system and joined the new. Every speaker has had it/s wifi changed successfully.However, despite a full reinstall of MacOS and Sonos app on the Mac ( as you see, I’ve tried a lot!) I still cannot get the Sonos App for MacOS to join the party.When I open the App, it tries to find, what is now, an ‘existing system’, and tells me that my firewall settings have changed.Every single setting of my firewalls are correct, permissions for the app to find devices on the network - correct. Permission to control my computer using Accessibility features - correct. My full system is fully recognized by my app on my iPhone!I am a retired IT professional so I pity poor souls with no IT skills!!I am now on day three of trying to find a solution - a

Hi,since the last update Sonos Voice Assistant’s volume is fixed to a constant unintelligible low, one is unable to hear it nor is it possible to set it via the master volume. Would it be possible to give the users a separate Assistant volume control? Thank you. Moderator Edit: Thread is now a feature request to have a separate volume setting for SVC.

Sonos Move does not power on after battery replacement.  Swapped batteries and charging base with known working Move, but no change.  When placing Move on charging base, the 4 small indicator lights at front bottom of Move go solid red for about 10 seconds, then go off.  Nothing after that - will not power on with either battery.

I have two Sonos Play Portable speakers each with their own Sonos charging ring and 45w power brick. Both charging rings work but one Play has just stopped and won’t charge. Dead kaput. It’s been out of the box not even two weeks and fully updated. Any thoughts from the community?

I have had my Sonos One device for 6 years and have never been able to connect Alexa to it. I recently tried again and it still will not connect. When it prompts me to log into my Amazon account it says my email address is already in use on another account. I have checked the devices under this Amazon account and there is nothing there for me to delete. There are no devices at all linked to my account. I have factory reset my device, the app, tried to create a new Amazon account (not possible without a new phone number) and am still unsuccessful. I am very close to giving up again, any suggestions would be appreciated. 

Feature suggestion: I don't understand why the equaliser and surround sound settings are not quickly available from the 'now playing' panel. When you are seeing what you are playing, that's when you might want to adjust sound/surround settings - it's the natural place for it - not hidden away deep in the settigns four or five clicks away. Makes zero sense to me. Please fix this!

Sonos app crash when I go in parameters section of appI have latest version of app Nom de l'application défaillante : Sonos.exe, version : 6.0.0.34230, horodatage : 0x453d4bd8Nom du module défaillant : KERNELBASE.dll, version : 10.0.26100.9168, horodatage : 0xc12d6b6eException code: 0xe0434352Fault offset: 0x0016a2b4Identifiant du processus défaillant : 0x10C8Heure de début de l'application défaillante : 0x1DD320355C1C023Chemin de l'application défaillante : C:\Program Files (x86)\SonosV2\Sonos.exeChemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dllID du rapport : c8bdffa8-5778-457d-99a9-186779e454f5Nom complet du package défaillant : Package défaillant – ID d'application relatif :   Application : Sonos.exeVersion du Framework : v4.0.30319Description : le processus a été arrêté en raison d'une exception non gérée.Informations sur l'exception : System.InvalidCastException à Sonos.Controller.Desktop.SettingsMenu.SettingsWindow.System.Windows.Markup.IComponentConnector.Conne

I have an Amp connect and an Audioflow switch connected to 4 ceiling speakers. I wish to install a multi amp now and remove the Audioflow switch. I have provisions to connect 4 more passive speakers. Why can’t I purchase the multi amp direct rather then going through an installer. 

Hi everyone, I was wondering if it would be possible for the Sonos app to use Bluetooth Low Energy (BLE) to detect which Sonos speaker is physically closest to your smartphone when you open the app.For example, if I walk into the kitchen and open the Sonos app, it could detect that the kitchen speaker is the closest one and automatically show the Now Playing screen for that speaker, instead of showing the speaker or room that I had previously selected.The idea would be to make the app more context-aware: when you open it, the speaker you're most likely trying to control is often the one physically closest to you.Ideally, this could be an optional feature in the Sonos app settings, so users could choose whether they want this behavior or prefer the current behavior of keeping the previously selected speaker/room.For example, there could be a setting like “Automatically select nearest speaker” that could simply be enabled or disabled.BLE could potentially be used for proximity detection

I have a sonos sub and sonor ultra with Sony TV , but the performance is soo poor, especially the sound. Any suggestions

Hi. I have a Play 5 Gen 1. I actually have over a dozen Sonos speakers. They are great sounding speakers. My older Play 5 powers up and communicates with the system, but outputs no audio. I’ve done a factory reset and re-added it, but no luck. I’m an electrical engineer and can repair/replace PCBs. I hate to throw a great sounding device in the trash that can be repaired. I don’t need an upgrade discount to replace it. I just want to repair it if possible.

Hi,I have Unifi Dream Machine. I referenced the following and it said I can have everything wired and make it work. However, It seems like when I have everything wired (and turned off wifi) the surrounds + subs get lost --still connected to the network but doesn’t output any sound. Has anyone run into similar issues? When i asked AI app it mentions that home theater has a private masked network running on 5GHz, so I cannot disable wifi (arc won’t be able to talk to other speakers). But Unifi doesn’t support STP on a per port basis (only globally) so it didn’t seem to work either.  Has anyone gotten it to work?    

For the last couple of days my Audible has not been accessible from the Sonos app. I have tried re authorising the audible account which hasn’t helped and have also reset the Sonos app, again this has not fixed the issue. It just displays the Something went wrong message after a few seconds. 

I have two Sonos Era 100 speakers setup as a dual channel. I like to use them as speakers for my computer, and when I connect to them, it won’t play from my computer. I will need to disconnect and reconnect them, but even that doesn’t work all the time.I’ve figured out another solution, but it’s also not perfect. I will need to begin playing something through the Sonos app, and begin to play audio on my computer, and I will repeatedly need to start and stop the video/music, or move the volume up and down, and then sometimes it will shift to my computer audio. They are connected as two separate speakers, but through Sonos they get recognized as a L/R pair. Even when it does work through this, if I don’t keep a continuous stream of audio coming from my computer, it will stop connecting to my computer. I like to use Discord on my computer, but if I don’t keep a video/music on in the background, it will continue to cut in and out.  Is there a simple solution that I am missing? The speakers

Hello, a couple days ago my Sonos Beam stopped outputting sound from my Hisense Roku TV. Nothing has changed as far as I’m aware, but the TV does not recognize it as an audio output source. The TV doesn’t detect it when I look for CEC devices, and the soundbar doesn’t detect that it is connected to a TV. The Beam is connected to my TV via eARC, I have tried three different HDMI cables with no results. I’ve factory reset both devices and tried everything else I can think of, nothing works. Please help! I don’t want to have to get a new tv or soundbar.