Answered

Why is Sonos ignoring YouTube music as my default music service when I am specifying it as my default? It is not an acceptable service to default to Spotify when I have not chosen that as my default option. I have seen other queries dismissed by saying Youtube is not supported but obviously it is supported as a service and I can select it as my preferred service?So make it PREFERRED.        

When the speaker is charging a flashing white light appears, but as soon as the cable is unplugged the light goes off and nothing happens no matter how long the power button is held.I hadn't used the speaker for several years and charged it for many hours because of that, but it doesn't respond to anything - neither when charging nor without.

Hi all, I have tried updating my Sonos app, but the apple App Store no longer lists it as an active download, and doesn’t even have any reference to it. Does anyone know why?

This was working fine up until a day or so ago. Now when I say Alexa play “radio X,y,z” it starts to seem as though it will play back, but then says “hmmmm, it is not currently available” If I go into the app, whatever I have requested shows in the playback section, but paused, and if you hit the play button, it simple goes back to pause/not playing again. I have reset the whole thing, removed it from my Amazon account etc, but nothing has worked so far. Thanks for any help. 

Hi All,I just got a Beam Gen 2 for my living room (I’m living in an apartment, so the area is not that big) and I’m loving it. I want to improve the experience, so I want to get the Mini Sub or a pair of the ERA 100.In your opinion what will make more sense to get first, unfortunately I can’t get both now.I’m only watching movies or playing music, nothing really pro or specific.Thanks for the help!

Current alarm clock settings:- Select a "room"- Select "Include grouped rooms" I would appreciate it if:- Multiple rooms could be selected individually- A group could be selected that is already defined in the settings Room groupings change throughout the day, so it's necessary to check each evening whether the desired rooms are grouped so that the alarm will sound there.With these simple options as an extension, the desired rooms or group for the alarm can be defined precisely and individually. Alarm clock task for the development team:- Multiple room selection- Select group option* Additional task: Individual setting of the turn-on volume of the grouped speakers

Please stop the endless UI redesigns and pointless icon color changes (like switching between white and yellow for Night Mode/Speech Enhancement).Instead, focus on fixing core functionality. Right now, the volume slider box is completely broken — the touch target/hit-box is too small and it doesn't register immediately. It takes multiple attempts just to adjust the volume. This is a critical usability flaw for a premium system. Please fix the volume slider response.

Is there a way to turn the autopause feature off? I found it a bit 'sketchy' at times when wearing a beanie or hat of some sort. Which in these colder countries like Finland where i live is quite unavoidable to be without at times.  It 9 out of 10 times pauses if I turn my head a certain way if I'm wearing a hat. 

Hi all. I hope you can help.  I have had a Sonos system successfully for ages, and recently added a Roam SL. on set up all goes ok, and works for a while, then it decides to drop off the system. It is visible in the app, but whenever I try to play something it states “connection timed out” and I can’t see the volume slider - just a thin white line. i have sky broadband with a deco mesh system. I have a Sonos product plugged directly into the router.   

Anyone else getting this? When you click the play triangle, it shows the square stop for a moment (which shows when it’s playing), and then goes back to the play triangle. The infinite mix channels are fine, but Live on 1 and Live on 2 are not working.

Hello everyone I’m new to the Sonos community and would like some guidance before posting my issue.I’m currently experiencing a problem with my Sonos setup after recent changes/updates, and I’m not sure if it’s a settings issue, network issue, or something else.Has anyone else faced similar problems after updates, and what steps helped you resolve it?I’ve already tried basic troubleshooting like restarting the system and checking my network, but the issue is still there.Any advice or direction would be really appreciated. Thank you in advance!

Since the firmware update on April 14 (player version 94.1-76070), CEC control between my Sony Bravia XR-55A90J and Arc Ultra is broken. Audio via eARC works fine, but:    1.    No volume OSD – changing volume with the TV remote adjusts the Arc Ultra volume, but the TV no longer shows the on-screen volume indicator. This works intermittently at best.    2.    No standby sync – when I turn off the TV, the Arc Ultra does not power down. Instead it stays on with a green LED (muted), rather than going into standby.Both features worked correctly before the update.What I’ve tried (none resolved the issue):    •    Factory reset of the Arc Ultra + full re-setup via Sonos app    •    New certified Ultra High Speed HDMI 2.1 cable    •    Cold restart of both TV and Arc Ultra (unplugged from power, 60+ seconds)    •    Toggling Bravia Sync (CEC) off/on with cold restart in between    •    Removing all other HDMI devices (PC on HDMI 4)    •    Toggling eARC and passthrough mode settings on the TV

I have bought a Sonos Beam 2, and 2 ERA 100 speakers. I am not aiming for full surround sound per se, but 1 additional speaker in our kitchen (open plan with the living room - we can see TV form kitchen) and another at the back of the living room facing into the room from behind.Have tweaked the sound delay for the soundbar so it sounds more aligned and less delayed in the kitchen, still some level of reverb when too loud but it is a lot better.the sound sometimes drops from the ERAs (connected via wifi), I do have a wifi extender in the kitchen so wonder if my phone switching between the wifi network impacts this or if the speakers are only connected to the main wifi (i have not connected them to the extender - but maybe should consider that).

Dear Sonos community. I am currently in the situation of having issues with the center channel of my home theater setup. The dialogue in different media is sounding very muffled.Here’s what I have done to troubleshootGot help from Sonos support. After an hour of troubleshooting with them on the phone, they decided to send me a new Arc Ultra. Issue still remains after the receiving the new speaker unit, so ... I have used a specific youtube video to use as benchmarking the issue I tested the video from my Computer (It’s hooked up to the TV), youtube app from my Nvidia Shield, and also the Youtube app on LG TV. Same issue. However! The issue is not present when running the sound via Airplay. Dolby Atmos content is not affected by this issue. The media that I have without Dolby Atmos has this issue. This issue appeared recently (last two weeks), so can it be that an update for the Arc Ultra is causing this to happen? Thanks for the attention!

Does SONOS have anything in the pipeline to replace TuneIn for customer URL’s?  Tim C

Hi Looking to upgrade my TV and also my Sonos Arc to Ultra version, have the issues been ironed out with firmware updates to the TV and Arc Ultra Apreciate your replies 

Can this be tracked via my app or details to the next IP address it is assigned to? It shows only on my app(Had a crazy ex decide to let herself in my house using a spare key and stole items including a Nintendo switch and one sonos Beam and Amazon Alexa show 10. All require an internet connection to use

Is brain fm available as a service in Sonos?

I have a combination of SONOS (Amp and One) and Apple speakers.  For various reasons, I almost exclusively use my computer as the “host” and airplay to the devices.  All the SONOS devices go to “sleep” after a period of time (several hours) even with music playing.  At that point they are “stuck” on the Apple Airplay selection list and I have to restart Apple Music to be able to select again.  Is this common?

This morning I received an email from Sonos indicating that I had purchased 2 amps.  They had my correct name, credit card number, and email address but wrong home/billing address.  I canceled my credit card and I think I was able to also cancel the purchase from Sonos.  I had recently (2 days ago) used that card to purchase an Andrew Bird substack subscription.  I know Andrew Bird has done some work for them.  I would like to know how this happened. I never made the purchase.

March ‘26 still no further. Wow!Still can’t get rid of the ‘red stripe’ device offline. Some settings may not be available.. Been ages now. Appalling! Didn’t really need to buy Alexa compatible speakers. Sonos, Alexa owes you a few...!If anybody has any fixes that aren't online, let me know.Jay Bullrich

Bonjour,Je possède 2 Era 100. J’ai voulu utiliser voice control pour enclencher une radio locale suisse via sonos radio. Elle existe puisque je peux l’utiliser via l’application sonos. Elle est en plus dans mes favoris…Avec voice control et en utilisant “Hey Sonos, joue RTN des favoris ou joue RTN ou joue depuis les favorsis RTN “ rien ne s’enclenche.Que dois je faire ?Merci pour votre retour

I am trying to connect Sonos playbase for the first time and want it ot work wirelessly with Alexa. When we connect via ethernet I can play Amazon music on it . But when I disconnect the Ethernet it does not work . 

hi guys anybody having this issue msi blocking update cannot find what is causing this 

I have a sound issue that originates with my Panasonic UB 820-K blu-ray player.  It is dropping audio during playback and the fix is to use the dual hdmi outputs from the blu-ray.  One video hdmi out to the my TCL QM8L tv, and one audio hdmi out to the Sonos soundbar. Well the Sonos Arc Ultra only has one earc hdmi input.  How do I run a non-earc audio hdmi from my blu-ray player to the Arc Ultra? Thx