Answered

Since the last update, I’ve been having issues streaming from Sonos Five. I’ve noticed in my router logs it seems to be switching from Ethernet to Wifi and have no idea why. My Sonos Five is connected directly to my router by a ethernet cable. Over the years, I have had more trouble with Sonos than any other device. 

Hello. A few months ago I bought a Sonos Arc Ultra, 2 Era 300s and two Sub 4s. It's working on an 85" TCL TV connected to an Apple TV 4K. The audio quality is spectacular. However, I'm having two problems:When I leave the system off for 10 minutes, when I turn it back on, the sound takes about 5 seconds to be heard. It's as if the amplifiers are turned off and only turn on after receiving a signal via HDMI.The other problem is the lack of volume under certain conditions. I've done extensive research online, and absolutely everything in the TV and Apple TV setup is in line with what's needed to get the best results. I've also tried TruePlay in various ways. Few content can be heard satisfactorily in terms of volume without using at least 70%.For comparison, I also have a Bose 600 + 5" subwoofer, and the volume of both systems is very similar, perhaps a little louder with the Bose.I've tried using the Apple TV output only, but the volume results are the same. An excellent example is the

We have just bought a Sonos Arc that we have connected to our Sony TV via the HDMI Arc port using the cable that came with the Sonos. We have a Sky Q box connected to the TV via another HDMI port. The sound settings on the Sky Q are set to Dolby Digital Plus. We’re impressed with the sound quality.However, we can’t hear any sound from certain channels, including the YouTube App. We also get no sound from YouTube if we connect to it directly from the TV rather than via Sky Q. I’m presuming this is because those channels that are ‘silent’ are not broadcasting in HD? If we set the Sky Q sound setting to Normal we can’t hear any sound at all through the soundbar on any TV channel.Any ideas?Thanks

I am running a Sonos S1 controller with a series 1 Sonos 3, Sonos 5 and Connect.I have been trying to set up a music library on my Western Digital NAS, MyCloud Home, but keep getting the reponse error 900 which then wants me to change the server stack in my windows registry.Is this for real? Surely there must be some other way? 

My setup is for TV surround sound. A SONOS Play Base connected to a TV, via optical cable with a SONOS Sub and two SONOS Play 5s and all was working fine until my TV broke.I bought a new Samsung TV (Samsung QLED QEF1 4K), but it doesn't support optical output. Most of the new TVs available don't seem to support optical output, and I know the SONOS Play Base only accepts optical input.The TV has HDMI ARC, so I tried to find a solution - HDMI ARC output from TV to Optical input to Play Base, with a converter of some sort. When I contacted SONOS support, they told me no such solution exists and to buy either a new, different TV or a new SONOS sound bar product.ANY OTHER SUGGESTIONS PLEASE??Yes I know there is a  Optical Audio Adapter | Sonos : from SONOS, but this only does Optical to HDMI ARC, not the other way around.Thanks for any help - Stephen 

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

Hello - I have 2 x Era 300s on a wifi network and would like to add a couple more smaller speakers to the system to fill out the room. Usecase is music in a midsized room.Budget is an issue so looking at second hand, will older models like Play 1 do the job? Any older models that wouldn't work?Thanks.

I attempted to listen to a Pandora station and nothing is happening.  I’ve removed my pandora account and readded but still unable to stream.  I’ve rebooted by Sonos speaker and no luck.  I can stream SiriusXM but not Pandora.I have verified that Pandora is working through the Pandora app.I’ve tried on both an Android app and from a Mac Mini and both show the same thing.Errors I’m getting have been Network issues or something went wrong.Anyone else experiencing this?  I’ve submitted diagnostics *********.Moderator edit: Recorded and removed diagnostics number

Have LG oled tv beam gen 2Have set up beam but it does show as connected beam does not have arc or opticalHave tried to connect with optical and arcAlso ordinary hdmi still no joyAny advise pleasePs have not yet  contacted sonos help centreMany thanks

I have a Sonos Arc.  When I took the soundbar out of the box after purchase the set up when fine.  Everything worked including all controls.  Since then the EQ has stopped working and also the loudness selection.  The speech enhancer works just fine.  You can use the sliders for bass and treble but it has no effect on the sound.  I tried a factory reset and reboots of the internet connection plus reinstalled the app but these controls still will not work and have no effect on the audio.  All updates have been done.  I am very disappointed and am afraid that this problem will keep me from buying anymore Sonos products or giving a good recommendation if asked.

I have a Home Automation Inc (HAI) Hi-Fi2, 8 zone sound system that I am interested in replacing as it is working intermittently and the manufacturer has discontinued the product.  Each zone corresponds to a room in the house with 2 speakers mounted in the ceiling and a small control panel.  All the speakers/control panels are wired and run back to the main Hi-Fi2 control box.  The main control box has numerous audio inputs allowing you to select (via the small control panel in each room) from multiple line-in sources (e.g. amplifier, iPhone, CD player, etc.) .  My questions: Is there a Sonos product that could be used to replace the HAI Hi-Fi2 box, but still use the existing speakers?  I’m assuming the Sonos App would replace the individual control panels.  Would I still have the option to connect and select from multiple line-in sources? Is this a DIY installation or do I need a professional?  (I am comfortable with computers, networks, hand/power tools and can follow instructions).A

Bonjour,  je possède un système sonos avec deux play 5, deux play 1 et un connect. Le tout étant de première génération. L'ensemble fonctionne en multiroom uniquement avec l'application Sonos 1 sans mise à jour depuis très longtemps. Est-il possible d'intégrer un ampli zoneplayer 120 à mon dispositif  ? Sachant que l'ajout d'un nouvel appareil est tributaire d'une mise à jour. Y a t'il une solution ? Comment dois-je procéder ? Merci beaucoup par avance pour vos réponses. 

I have been having issues with my One SL Speaker that’s in my bedroom - it keeps changing its name back to “Kitchen”, which then gets confusing as I have already another speaker in the kitchen.I am changing the speaker name in the SONOS app on my phone, and it reverts back to kitchen the next time I use my speakers. I’ve read many posts online about it being related to Apple Home Kit but I do not use Apple Home at all.I have tried removing the device, re-adding it to my system, and I even factory reset the device with no luck.Is this some sort of glitch within Sonos? Can any one provide any information on how to fix it.   

Hi, My Sonos One is not working. My regular Alexa and Google Dot are both working.What do I do to get it set back up and working? Thank you

Can’t submit diagnostics report. Spotify not working through Sonos S2 or Spotify Connect. This is a constant problem.  reset products. Reset wifi. Tried everything. I feel like this is a major flaw in the S2 app that continues to get worse. 

Hi, I need to update my bridge on my sonos Play 1 and it doesn’t work. I’ve rebooted everything (sonos, mobile and wifi router) and I still get the message « There was a problem setting up your bridge. Our customer care is ready to help ».  The problem is I cannot listen to the radios any more. Thanks a lot for your support!

I have recently wall mounted by Sonos Beam Gen 1 to the wall underneath my wall mounted tv. up until that point the beam was working perfectly with the tv volume. Now the tv volume won’t play through the beam, air play works fine through the beam. The beam is taking control of the tv as it usually does because it has disabled the tv speakers as it usually does but no tv sound is coming though the speakers, I’ve cross checked everything, switched off the Beam, reset my WiFi hub. went into the Sonos app and tried the TV connection and it says ino connection to TV but the beam is connected properly?? Can anyone help? Thanks 

Hi, I would like to do a feature request. I would like to have the possibility to have the cover in full screen in the Now Playing window on iPad.Here you have a comparison between the iPad mini and Galaxy tab A9 now playing window cover size. In iPad is very small compared to the Galaxy tab. Could it be possible to address this change? I think the people who loves to see the covers would like this feature in iPad.  Thanks! 

The problem with my Sonos Play:1 speaker is that it doesn’t perform a factory reset, it doesn’t connect through the Sonos app, and it doesn’t work when I try using an Ethernet cable. No matter what I do, it doesn’t respond or connect properly.

Hi,i have deleted the alarms i set on the app on my lap top and I then re set them. I am still getting the sonos Chime alarm - the speakers are Play gen 1If i then push the pause button on the speaker - the chime alarm stops.The alarm i have set via the app on my lap top plays / kicks in - for example the radio channel i have chosen. how do i stop the Sonos Chime Alarm ?

I have two Apple iPhones can the Sonos App operate my Sonos speakers on both Apps or only one App on one mobile phone. Thanks 

Hello, as you seen in the title problem I have too much power in my opinion becoming from my system (A Ray, 2x Era 100 and a Sub Mini), I was watching a movie when I found out that sounds very good (quality and volumes) in 5.1 and without having Dolby Atmos well also, but then I was curious about this and while I was investigating about it I played some music from my PS5 connected to my LG TV and finally to the Ray by the optical cable but with 30% of volume (real 60% but I have the limit on Sonos app to max 50% of volume, so) and I was shocked about the high volume by only the Ray (the signal was in Dolby Digital 5.1 but Spotify tracks are in stereo so the surround speakers doesn't do anything (is normal because was dd 5.1 not pcm stereo or dd2.0) and the volume was very high in my opinion and after with my phone I installed several apps of sonometers and all the apps said that were between 82 - 85 dB at 2 meters from the Ray, I know that these apps aren't accurate at all but the max

Since the new software update last month I can’t airplay from my iPhone to any of my Sonos speakers. Play a track, select airply options and the speakers are all showing, once you click on a speaker, the tick comes up but no music plays.  after 3-5 seconds it times out and starts playing out of my iPhone speaker again.This is the same wether it’s Apple Music app, YouTube, whatever. So it isn’t a 3rd party app issue. Sonos is up to date on software updates and network updates. and yes, everything has been turned off and back on for a reset :)The Sonos app works fine and plays. speakers work fine with TV and also from my wifes Samsung phone she can play to any speaker, so it has to be an apple to Sonos connectivity issue specifically via airplay.  Any ideas??

Yesterday Alexa just stopped working on my Arc, not sure why. I have tried unplugging and restarting everything including the router. Also reinstalling Amazon Alexa, the Sonos app is not helpful in this process. It would not reload or setup. Back when it was working it has always had an annoying habit of hearing something that remotely sounds like Alexa and mutes the sound for a few seconds. In the age of super clever tech why on earth does it do this? And how can I get Alexa working again? 

Just moved to Tidal from Spotify and now I can’t do artist radio in the Sonos app.So many threads about this but no resolution? Come on Sonos, any update? This is ridiculous.