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Hi guys. This isn’t a query regarding the arc ultra as such but I’m wondering if anyone is playing MKV files from Infuse Pro. I can get audio via airplay from my MacBook Pro to my Sony Bravia tv/arc ultra but it’s not Atmos. Video will not play at all. I’m obviously missing something (apart from the knowledge what to do) but it’s getting increasingly frustrating. Without getting too technical (as I won’t have a clue) has anyone had similar experiences and/or solutions. Many thanks. 

Hi, for the last 3 weeks or so Sonos is constantly dropping out and losing connection. Sometimes it skips through tracks, other times it just stops playing. I also can not connect to Sonos speakers via the Spotify app. This all worked before and we haven’t changed our internet setup. Is anyone else having this problem? What can I do to fix it? 

I bought a new tv, Samsung the Fram Pro 2025, and connected it to my Beam 2 using eARC. I also have a Connect:Amp in my system that connects my back speakers to the system plus a Sonos Mini sub. I can´t get Atmos whatever I play on the TV. In the Sonos app I only get Dolby Digital 5.1.  I use the HDMI-cable that came with the Beam 2 and it is connected to the eARC-port on the wireless one connect box.  I have tried Netflix with a Premium account, a Prime and a HBO account and no Atmos. Any ideas what I can do to get it to work?

Hi, hopefully you can help me out here. I was able to connect my Arc, 2 Era 300s and the sub 3 in my network having 2.4ghz with WPA/WPA2 authentication as it is the bare minimum requirement. First step was connect my sub to a room, which is with my Arc. after connecting, it says that the Product is not connected. which is weird.I tried to setup the surround with my 2 Era speakers and Arc, still ended up with the same error message on both Era speakers. I have also added their IP & MAC adresses as dedicated devices under the DHCP list and still got the same error messages and result of not having all of them turned on.. except for the Arc itself.  Basically I did the LAN cable thing and yes it worked but I cannot affort to have my cable running across the floor as it was only a test. I rang up the support which they said its a DHCP issue, which I never had before after their upgrade of my sonos products recently.  

Is there a reason that my music library indexing in my Sonos S1 is becoming unreliable?  A couple of months ago, I noticed that new additions to the library were not showing up after indexing.  The bug continues, as I just copied several albums to my NAS drive, indexed the volume, and could not find any of the new items when I searched on any of the criteria (Artist, Song, Composer, Folder, etc.). After a couple of restarts and several re-indexing attempts, some songs/albums appeared in my searches, but not all.  The songs were all from the same copying-over pass, they were all valid tunes from Apple Music, and they were all .m4a files.  Nothing different between them, but some showed up and some didn’t.  I have now restarted my Mac and rebooted the NAS drive again, and done another indexing pass, and, finally, all of my most recent music files appear in my search.So, the question is: why is this happening, and is this the new normal for “old” S1 systems using a NAS? Thanks, steve

The proposal is to allow Sonos Voice Control (SVC) to forward voice commands to an external system via a configurable webhook.When a user issues a voice command containing a specific keyword or prefix (for example, “Home”, “Assistant”, or a custom wake phrase), Sonos would send the recognized text (or resolved intent) to a predefined HTTPS URL.This URL would typically point to Home Assistant, where the command can be processed further.At that level (Home Assistant), users and developers could: Parse the incoming text or intent. Route it to a custom AI/LLM or rules engine. Trigger smart-home automations, scenes, or complex logic. Build a local or hybrid AI assistant tailored to their own smart-home environment. Key characteristics of the idea: No access to Sonos’ internal voice engine is required. Sonos retains full control over wake word detection, speech-to-text, and privacy. Only explicitly opted-in commands (based on keyword or prefix) are forwarded. Communication is one

I purchased the BK 402A and it is not outputting sound through my Sonos soundbar. It seems that the audio output is not working.The equipment I have is: a Sonos Arc Ultra soundbar, an Optoma UHD38x projector, and an Apple TV 4K.I connected the projector to OUT1 (eARC), the Sonos soundbar to INPUT eARC1, and the Apple TV to INPUT 2. The sound is coming out of the projector instead of the soundbar. The eARC button is turned on.From what I have read and understood, everything appears to be connected correctly,

I have several ROAM and ERAs in my home system. One of my ROAM started playing at supper low volume. Maxing it out, either manually or through the app, it doesn't play at even half the volume as other ROAMs in my system. What could the issue be?

Hey all, I have 6 sonos speakers set up in my reception, but recently ive been having the issue of them unsyncing, and some speakers playing music whilst others arent. What can I do to fix this?

I am trying to follow the instructions here to add a Google Nest Mini in a room which has an old Play 1 for voice control.I can’t for the life of me add it in the Sonos app. Basically I get to the stage where I go into my Sonos app, General Settings add voice assistant. One of the devices on my system is an Arc, which has the ability to install / have Google Assistant. So when I select Settings->General Settigns->Voice Assistants->Add a voice assistant->Google Assistant it comes up with a prompt ‘select a room to add Google Assistant’ and presents me with the room with the Arc in.There is no option to add my Nest Mini. I must be missing something but for the life of my I’ve got no idea what I need to do.

Who is our commercial account rep? We have questions about subscription offerings for our office building. 

We have had our Sono system for years and it's been great. We recently had a new router installed and I’ve been having troubles ever since.After doing some research online it looked like the wifi bands being synchronised may have been the issue as Sonos primarily operates at 2.4GHz. I have spilt the bands on our router and connected the Sonos and my phone to the 2.4GHz but I’m still having issues.Every time I try and play anything the error message “ Unable to play - network connection speed insufficient to maintain playback buffer” showsI have the two play 3’s and play 5 with a bridge but nothing is connected directly to the router as they are all quite far away from it Can anyone please help as it's driving me insane, especially as I thought I have cracked it! 

I’ve just spent 4 hours on both on the Sonos chat and then had to call to try and get my system up and running. I’ve upgraded my Vodafone wifi 6E router to WiFi 7 but can only get my 4 x ERA 300 speakers to work. I can’t get the Arc and any of my older speakers to work ie Play one (gen2) x 2 or play 3 and Play 5.At the end I was told no they won’t work as our speakers aren’t compatible with WiFi 7 except the ERAs. So I’ve now got a partly obsolete system. I would have expected to be told that within 5 minutes if that’s really the case not 4 hours later after exhausting every avenue. I also asked so if I upgrade to the Arc ultra will it work but apparently it won’t either , I find it hard to believe no one else has had this issue as im sure many people are upgraded to WiFi 7.Has anyone heard if Sonos are addressing this or anyone had similar issues ? 

Read online about Steven Wilson’s new HeadPhone Dust site that offers “pristine high-res & immersive audio”. Will Sonos support content from that website? From what I can tell, you have to play the audio through Plex, Infuse or Kodi. Offers high-res audio, 5.1 surround, Dolby Atmos & Binaural content.https://headphonedust.store/ 

Is it possible to pair my Denon RCD-M41DAB to a stero pair of Era 100s? At the moment it doesn’t register the speakers at all, I wondered if it might only be possible to connect to one speaker and not a stero set-up. 

Roku tv remote will not charge volume on my RAY soundbar 

Hi. I have been trying to play music on my Era 100 for a good while now, and it just won’t. It can connect to my phone, and my phone says it’s working and playing music through it, but no sound will come out. I tried turning it on and off, without any success. If it can help solving my problem, I’m using Spotify and am on iOS 18.6.2.

Can I add the sonos app to a second phone and then add my system there also? 

YouTube and Spotify both use Opus (Vorbis container) as their main codec, using AAC (MP4/M4A container) as a lower quality fallback.YouTube also only offers it's Stable Volume feature in Opus, via DRC. The current situation means it cannot be passed through to Sonos and needs to be transcoded first.Please add Opus, it needs minimal decoding power, is much more modern than either mp3 or aac, and is not patent encumbered.This has been requested for years now, two examples: - https://en.community.sonos.com/controllers-and-music-services-229131/why-is-sonos-ignoring-opus-support-6888615- https://en.community.sonos.com/home-theater-229129/how-come-the-application-is-not-showing-me-the-opus-codec-6882697 

I have a complicated issue. I have a 65” Samsung TV that is connected to my Sonos whole-house audio system via ethernet and a BINARY B-260-ARC adapter. When connected via HDMI eARC port to the Binary component, the resulting sound cuts out every 2-3 seconds. (Sound works fine when using TV speakers or when connected directly to a soundbar.) I have replaced all connected components and cables. Samsung has verified that TV is working properly. One tech told me that Samsung has a known defect that often causes intermittent issues with Sonos (unverified). Any thoughts on how to overcome this problem?

Hi All,  New Sonos ERA-100 set-up issue. I cannot get my cellphone to Bluetooth to pair will speakers.But!  But I have been able to do it with my laptop. My goal is to stream music from non-Sonos sources. Any suggestions?  Thanks! 

Hvordan ser jeg om min Amp leverer det Losless signal spotify kan levere? Min mobil og Ipad kan og når jeg streamer (via eget netværk) til min Amp så spiller den da, men om det er losless ved jeg ikke… Moderator Edit:Google Translate-How do I see if my Amp delivers the Lossless signal Spotify can deliver? My mobile and Ipad can and when I stream (via my own network) to my Amp it plays, but I don't know if it's lossless...

Hi everyone,I’m experiencing a high-pitched “beep / whine” noise when using the LINE-IN on my Sonos Five, and I’m hoping for some advice.Setup:- Turntable with built-in phono preamp- External phono preamp also tested (same result)- RCA → 3.5mm cable into Sonos Five LINE-IN- LINE-IN source level tested from low to high- Audio Compression: Auto / Compressed (no change)- Autoplay ON/OFF tested- Wi-Fi and Bluetooth devices nearby minimized- Different cables tested- Different power outlets testedWhat happens:- A faint but clearly audible high-frequency “beep” or electronic whine- Noise is present even when no record is playing- Noise level changes depending on LINE-IN source level and volume- More noticeable during quiet passages or when volume is raisedImportant note:When I disconnect the LINE-IN cable from the Sonos Five, the noise disappears completely.This makes me think it’s related specifically to the analog LINE-IN path.Questions:- Is this a known issue with Sonos Five LINE-IN?- Coul

The system has been mostly functional, but last night—of course, with a house full of people—it completely fell apart. The standard Sonos response was the predictable “it’s your network,” which is nonsense. It has never been my network. This is a small-business-grade enterprise system running security (including cameras and door entry), HVAC, lighting, and general Wi-Fi without a single issue. Sonos is the only thing that consistently struggles.I’m then told that multiple Port units need to be registered. Fine. I follow that path and immediately hit the requirement for precise location services to be enabled. For a wired streaming device. Completely unacceptable—but at this point I just want the system functional and don’t feel like sacrificing an entire weekend to troubleshooting. Even then, each unit takes multiple attempts before it finally registers.To make matters worse, the system only identifies devices by serial number, not by name or location. These units are installed across

I currently own the first generation sonos arc and sub 1 paired with two(2) SL ones.I am planning on replacing the SL ones with a pair Eras 300 and add a sub 4 to use a dual sub, will this be possible.