sonos voice volume

Hi ​@Patki 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with the Sonos Voice Assistant’s voice being at a lower volume than other content.

This issue is not reproducible for us, so I recommend that you reboot the speaker concerned by unplugging it from power for a moment.

If this does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

It’s reproducible for me. And no matter how I try to raise the volume, the voice assistant stays at a whis[per.

This is pretty crappy. How hard is it to at a minimum provide a slider in the app to adjust the voice assistant volume?

So, what did the technical support team say, when you called in?

I don’t use voice control anymore, but my understanding is the voice ‘response’ is supposed to vary with the volume of the speaker, and not be a ‘whisper’. Have you tried a power cycle on this device? Have you checked for firmware updates in the controller?

Moderator edit: reply to removed post also removed.

I’m having the same issue with a nearly new Sonos Era 100. Very soon after starting to use it with the Sonos Voice Assistant and Alexa, it seemed like Alexa was much too loud. For the past few weeks, Alexa seems pegged reasonably well to the system volume, while the SVA is much too low even with the system at max volume, and much lower than the music playback. I’ve made sure the firmware is up to date, tried every setting I can find, tried disabling the SVA and reinstalling, tried unplugging, nothing works.

Really a “you have one job” situation, Sonos. I’ve been thinking of adding more speakers in my house, but if you can’t manage the most basic function of volume control, I’ll have to look elsewhere.

I haven’t seen the agreement, but it is possible Sonos doesn’t have volume control over Alexa, but your point regarding Sonos Voice Control is valid. I’d have thought it was also tied to the volume settings on the speaker. Have you tried calling Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Hi,

so after contacting a live agent it turns out there is a voice command for it: “hey Sonos, set VOICE volume to low/medium/low”.

in my experience it takes a few minutes to take effect 😅

here’s a list of commands (since the voice volume is not on it I’m sure there’s more): 

https://support.sonos.com/en-us/article/list-of-voice-requests-for-sonos-voice-control

cheers!

Hi ​@Patki 

Thanks for coming back to report this.

However, I am unable to get SVC to acknowledge this request in my own testing - it either ignores the command, provides a “error” notification sound indicating it doesn’t understand, or mistakenly changes the playback volume of the speaker. In addition, both the public documentation (which you linked to) and our internal documentation show no such command existing. I will ask around though, as, if this should work, it would be great to have it added to the documentation. 

Are you sure that the command isn’t affecting the speaker volume? If it is, you will see it change in real-time in the Sonos app.

For what it is worth, I hope you are correct, as this feature has been asked for a lot!

How long have you waited for it to take effect? I’d still like to try to recreate the behaviour.

Hi ​@Patki 

I have been assured by an engineer that no such command exists. The agent you spoke to will receive some feedback.

We apologise for any confusion.

Hi Corry,

If you have a line of communication with them, could you please persuade them to add a option in the upcoming update to set the Sonos Voice Assistant’s volume manually within the app? That might solve some of the problems. The assistant was noticeably louder after like 5 mins, but unfortunately it went back to almost inaudible volume in a semi-noisy environment. (Turning up the device volume does not seriously effect the VA’s volume, only if I set it to 100%, which is not what one would want to do while listening to music)

Thanks.