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I am going in circles here, moving settings around on TV and Roku and still cannot get PCM off. I have a TCLQLED model number 55Q681G and I have the arch with the Sonos Beam 2 plug plugged into it and a Roku that I run on my video through plugged in the HDMI three I see all the settings that I read about, but I just can’t get Dolby to pipe through and show on my app. Any help would be much appreciated. Thank you in advance

What can be wrong with my speakers and pairing?  They will not pair with my TV. I’ve been able to pair with my phone but not my TV.  It was working fine then we had problems with the TV and Xfinity reset the TV.  I have gone through the process of re-pairing with the WiFi, turning off each speaker and resetting.  Nothing seems to be working.  What am I doing wrong?  

The subwoofer will not play sound. What do I do? 

Hi, Frustrated or What?I have just changed my wifi name, this involved a full factory reset of every Sonos product and the creation of a new ‘Sonos’ System using the app on my phone, after a few little issue, every Sonos speaker transferred over from the old system and joined the new. Every speaker has had it/s wifi changed successfully.However, despite a full reinstall of MacOS and Sonos app on the Mac ( as you see, I’ve tried a lot!) I still cannot get the Sonos App for MacOS to join the party.When I open the App, it tries to find, what is now, an ‘existing system’, and tells me that my firewall settings have changed.Every single setting of my firewalls are correct, permissions for the app to find devices on the network - correct. Permission to control my computer using Accessibility features - correct. My full system is fully recognized by my app on my iPhone!I am a retired IT professional so I pity poor souls with no IT skills!!I am now on day three of trying to find a solution - a

Hi,since the last update Sonos Voice Assistant’s volume is fixed to a constant unintelligible low, one is unable to hear it nor is it possible to set it via the master volume. Would it be possible to give the users a separate Assistant volume control? Thank you. Moderator Edit: Thread is now a feature request to have a separate volume setting for SVC.

Sonos Move does not power on after battery replacement.  Swapped batteries and charging base with known working Move, but no change.  When placing Move on charging base, the 4 small indicator lights at front bottom of Move go solid red for about 10 seconds, then go off.  Nothing after that - will not power on with either battery.

I have two Sonos Play Portable speakers each with their own Sonos charging ring and 45w power brick. Both charging rings work but one Play has just stopped and won’t charge. Dead kaput. It’s been out of the box not even two weeks and fully updated. Any thoughts from the community?

I have had my Sonos One device for 6 years and have never been able to connect Alexa to it. I recently tried again and it still will not connect. When it prompts me to log into my Amazon account it says my email address is already in use on another account. I have checked the devices under this Amazon account and there is nothing there for me to delete. There are no devices at all linked to my account. I have factory reset my device, the app, tried to create a new Amazon account (not possible without a new phone number) and am still unsuccessful. I am very close to giving up again, any suggestions would be appreciated. 

Feature suggestion: I don't understand why the equaliser and surround sound settings are not quickly available from the 'now playing' panel. When you are seeing what you are playing, that's when you might want to adjust sound/surround settings - it's the natural place for it - not hidden away deep in the settigns four or five clicks away. Makes zero sense to me. Please fix this!

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

Sonos app crash when I go in parameters section of appI have latest version of app Nom de l'application défaillante : Sonos.exe, version : 6.0.0.34230, horodatage : 0x453d4bd8Nom du module défaillant : KERNELBASE.dll, version : 10.0.26100.9168, horodatage : 0xc12d6b6eException code: 0xe0434352Fault offset: 0x0016a2b4Identifiant du processus défaillant : 0x10C8Heure de début de l'application défaillante : 0x1DD320355C1C023Chemin de l'application défaillante : C:\Program Files (x86)\SonosV2\Sonos.exeChemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dllID du rapport : c8bdffa8-5778-457d-99a9-186779e454f5Nom complet du package défaillant : Package défaillant – ID d'application relatif :   Application : Sonos.exeVersion du Framework : v4.0.30319Description : le processus a été arrêté en raison d'une exception non gérée.Informations sur l'exception : System.InvalidCastException à Sonos.Controller.Desktop.SettingsMenu.SettingsWindow.System.Windows.Markup.IComponentConnector.Conne

I have an Amp connect and an Audioflow switch connected to 4 ceiling speakers. I wish to install a multi amp now and remove the Audioflow switch. I have provisions to connect 4 more passive speakers. Why can’t I purchase the multi amp direct rather then going through an installer. 

Hi everyone, I was wondering if it would be possible for the Sonos app to use Bluetooth Low Energy (BLE) to detect which Sonos speaker is physically closest to your smartphone when you open the app.For example, if I walk into the kitchen and open the Sonos app, it could detect that the kitchen speaker is the closest one and automatically show the Now Playing screen for that speaker, instead of showing the speaker or room that I had previously selected.The idea would be to make the app more context-aware: when you open it, the speaker you're most likely trying to control is often the one physically closest to you.Ideally, this could be an optional feature in the Sonos app settings, so users could choose whether they want this behavior or prefer the current behavior of keeping the previously selected speaker/room.For example, there could be a setting like “Automatically select nearest speaker” that could simply be enabled or disabled.BLE could potentially be used for proximity detection

I have a sonos sub and sonor ultra with Sony TV , but the performance is soo poor, especially the sound. Any suggestions

Hi. I have a Play 5 Gen 1. I actually have over a dozen Sonos speakers. They are great sounding speakers. My older Play 5 powers up and communicates with the system, but outputs no audio. I’ve done a factory reset and re-added it, but no luck. I’m an electrical engineer and can repair/replace PCBs. I hate to throw a great sounding device in the trash that can be repaired. I don’t need an upgrade discount to replace it. I just want to repair it if possible.

Hi,I have Unifi Dream Machine. I referenced the following and it said I can have everything wired and make it work. However, It seems like when I have everything wired (and turned off wifi) the surrounds + subs get lost --still connected to the network but doesn’t output any sound. Has anyone run into similar issues? When i asked AI app it mentions that home theater has a private masked network running on 5GHz, so I cannot disable wifi (arc won’t be able to talk to other speakers). But Unifi doesn’t support STP on a per port basis (only globally) so it didn’t seem to work either.  Has anyone gotten it to work?    

For the last couple of days my Audible has not been accessible from the Sonos app. I have tried re authorising the audible account which hasn’t helped and have also reset the Sonos app, again this has not fixed the issue. It just displays the Something went wrong message after a few seconds. 

I have two Sonos Era 100 speakers setup as a dual channel. I like to use them as speakers for my computer, and when I connect to them, it won’t play from my computer. I will need to disconnect and reconnect them, but even that doesn’t work all the time.I’ve figured out another solution, but it’s also not perfect. I will need to begin playing something through the Sonos app, and begin to play audio on my computer, and I will repeatedly need to start and stop the video/music, or move the volume up and down, and then sometimes it will shift to my computer audio. They are connected as two separate speakers, but through Sonos they get recognized as a L/R pair. Even when it does work through this, if I don’t keep a continuous stream of audio coming from my computer, it will stop connecting to my computer. I like to use Discord on my computer, but if I don’t keep a video/music on in the background, it will continue to cut in and out.  Is there a simple solution that I am missing? The speakers

Hello, a couple days ago my Sonos Beam stopped outputting sound from my Hisense Roku TV. Nothing has changed as far as I’m aware, but the TV does not recognize it as an audio output source. The TV doesn’t detect it when I look for CEC devices, and the soundbar doesn’t detect that it is connected to a TV. The Beam is connected to my TV via eARC, I have tried three different HDMI cables with no results. I’ve factory reset both devices and tried everything else I can think of, nothing works. Please help! I don’t want to have to get a new tv or soundbar. 

Does anyone else have this problem?I have the MyTuner service installed.  It shows stations from all over the world, but as far as I can tell, it absolutely refuses to play anything from outside my own country (I’m in the UK).  When I try, the play icon changes momentarily to a “stop” icon, then changes back.  Sometimes I get a “Couldn’t play content” error, sometimes not.I know there have been problems with geofencing stations in the past, but the stations I have tried are certainly streamable in the UK, even using the MyTuner app on other platforms such as iOS or Android, or via the MyTuner website.  So it’s not that MyTuner can’t play them, it’s something about the implementation on Sonos that is different.  And as I said, it affects everything apart from UK stations.Any ideas?Thanks

So I’m really looking forward to the Ace Ultra but I wanted to know if anyone has managed to get any discount codes to work? When I purchased the Arc Ultra+2 x Era 500’s a few years back my 15% blue light coupon (In the UK) worked just fine, the Arc Ultra had been released a week prior to me ordering but I can’t seem to get the coupon to work with the Ace Ultra pre-order even though the code is accepted as being legit the price just doesn’t seem to change. I contacted customer support to query them about it but the guy didn’t really know why it was accepting the coupon but not adding it, mind you it did work on other products so maybe it’s because it’s a pre-order?

I’m using Roam2 and I have an Amazon Music Unlimited subscription. I want to use it, but when I try to sign in, I’m redirected to the “amazon.com” page and cannot complete the registration. This is because my subscription was made through “amazon.co.jp” in Japan.If anyone knows how to register it in Japan, please let me know how to proceed. 

Hey, I've got two Era 100s as surround speakers, a Sonos Beam Gen 2, and a Sub Mini. I was wondering if anyone could suggest good EQ, surround audio, and sub audio settings for a nice cinematic experience with a balanced sound. Appreciate it very much.

When I adjust the speaker volume up to a reasonable volume the volume ii is automatically turned back down within a few seconds. Everything is new and up to date. Any suggestions?

I have an older system (2013).  Set up using a bridge and connect.  I have two play 3 speakers and one Play 1 speaker set up with the system.  I also currently connect my receiver to the system and use the speakers on that to play in one room.recently we have started having some issues with the system cutting out, so I updated both the Sonos1 app and installed and updated the Sonos 2 app.  Now things are really wonky!the Sonos 1 app says that both my Sonos Play 1 and 3 speakers are incompatible.  But the bridge and connect work fine with the receiver.the Sonos 2 app says the bridge and connect need updating (which the system hasn’t been able to execute on 3 efforts) .  But the Play 1 and 3 speakers connect fine.I am thinking I need to reconfigure this system.  Would like to do the following using the Sonos 2 app:keep the Play 1 and 3 speakersadd some Sonos in wall speakersremove the receiver set up.to do this to I get rid of the Connect and Bridge?  How do I clean  this up and have one