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Contributor I
September 5, 2026
Answered

PLAY portable charging issue

I have two Sonos Play Portable speakers each with their own Sonos charging ring and 45w power brick. Both charging rings work but one Play has just stopped and won’t charge. Dead kaput. It’s been out of the box not even two weeks and fully updated. Any thoughts from the community?

Aussie1Answer
Contributor I
September 9, 2026

I took it back to the retailer and got a replacement. Battery kaput!

3 replies

106rallye
September 5, 2026

Call Sonos?

Stanley_4
Grand Maestro
September 5, 2026

Send a diagnostic and call support, they can verify the problem and get you working. 

Aussie1AuthorAnswer
Contributor I
September 9, 2026

I took it back to the retailer and got a replacement. Battery kaput!