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Contributor I
Sep 5, 2026 9:03 AM UTC
Answered

PLAY portable charging issue

I have two Sonos Play Portable speakers each with their own Sonos charging ring and 45w power brick. Both charging rings work but one Play has just stopped and won’t charge. Dead kaput. It’s been out of the box not even two weeks and fully updated. Any thoughts from the community?

Aussie1Answer
Contributor I
Sep 9, 2026 11:12 AM UTC

I took it back to the retailer and got a replacement. Battery kaput!

3 replies

106rallye
Sep 5, 2026 12:33 PM UTC

Call Sonos?

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Stanley_4
Grand Maestro
Sep 5, 2026 12:42 PM UTC

Send a diagnostic and call support, they can verify the problem and get you working. 

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Aussie1AuthorAnswer
Contributor I
Sep 9, 2026 11:12 AM UTC

I took it back to the retailer and got a replacement. Battery kaput!

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