Still waiting on a refund since July 15 — cancelled before shipment, still charged full price

Posting here because I'm out of options through normal support channels and hoping someone from Sonos or the community can help.

I ordered a bundle (Arc, Sub, 2x300 ERA’s) and decided to cancel the SUB  before the order shipped. The SUB was cancelled before anything went out — but I was still billed the full amount, SUB included.

That was back on July 15, and I still don't have my money back.

Since then I've:

• Called support multiple times
• Sent multiple emails
• Been told every single time that it "takes 10–15 business days"

That window has come and gone more than once now, and nothing has actually happened. No refund, no real explanation, no escalation — just the same scripted response on repeat.

Thanks for reading the rant. Happy to share order details via DM to anyone who can actually help.