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Hotel Bella Tola
Contributor I
Sep 3, 2026 2:13 PM UTC
Answered

change account

The account was with the email of the manager who left the company. Just want to log in with the new account created with the email of the company. 

Airgetlam
AirgetlamAnswer
Sep 3, 2026 3:03 PM UTC

And have you called Sonos Support to discuss it?

Bruce
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6 replies

Mr. T
Mr. T
Sep 3, 2026 2:29 PM UTC

Use the Transfer System Ownership option in the app to change the current registered email to the new email account created.

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    Hotel Bella TolaAuthor
    Contributor I
    Sep 3, 2026 2:44 PM UTC

    how can i find the Transfer System Ownership. could not find on the app

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    Mr. T
    Mr. T
    Sep 3, 2026 2:46 PM UTC

    how can i find the Transfer System Ownership. could not find on the app

    https://support.sonos.com/en-gb/article/transfer-your-sonos-system-to-a-new-account

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      Hotel Bella TolaAuthor
      Contributor I
      Sep 3, 2026 2:49 PM UTC

      I cannot use it as i cannot make an update of the sonos app on my iphone. 

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      Mr. T
      Mr. T
      Sep 3, 2026 2:54 PM UTC

      What iPhone model and operating system are you using?

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      Airgetlam
      AirgetlamAnswer
      Sep 3, 2026 3:03 PM UTC

      And have you called Sonos Support to discuss it?

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      Bruce
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