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Contributor I
September 3, 2026
Answered

change account

The account was with the email of the manager who left the company. Just want to log in with the new account created with the email of the company. 

Airgetlam
AirgetlamAnswer
September 3, 2026

And have you called Sonos Support to discuss it?

Bruce

6 replies

Mr. T
September 3, 2026

Use the Transfer System Ownership option in the app to change the current registered email to the new email account created.

Contributor I
September 3, 2026

how can i find the Transfer System Ownership. could not find on the app

Mr. T
September 3, 2026

how can i find the Transfer System Ownership. could not find on the app

https://support.sonos.com/en-gb/article/transfer-your-sonos-system-to-a-new-account

Contributor I
September 3, 2026

I cannot use it as i cannot make an update of the sonos app on my iphone. 

Mr. T
September 3, 2026

What iPhone model and operating system are you using?

Airgetlam
AirgetlamAnswer
September 3, 2026

And have you called Sonos Support to discuss it?

Bruce