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controlav
Lead Maestro
Sep 2, 2026 9:55 PM UTC
Answered

Amazon Music has Albums missing on Desktop app

Since the recent Amazon service update, the Desktop app has a blank line instead of “Albums”.

Amazon Music / Collections / Library

This is because Amazon’s presentation map uses invalid StringId values here:

It should not be using StringIds here, it should be using tokens of “title” or “artist”. Once the pmap is fixed, the Desktop app will work normally. (Other DisplayType entries have similar errors).

Sotiris C.
Sonos Staff
Sep 3, 2026 10:48 AM UTC

Hello ​@controlav, welcome back!

I’m sorry to hear about the issues that appeared in the Desktop Sonos App for Amazon Music after their recent updates.

I’ve forwarded this information internally.

Thank you for the detailed post, it is much appreciated!

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

1 reply

Sotiris C.
Sonos Staff
Sep 3, 2026 10:48 AM UTC

Hello ​@controlav, welcome back!

I’m sorry to hear about the issues that appeared in the Desktop Sonos App for Amazon Music after their recent updates.

I’ve forwarded this information internally.

Thank you for the detailed post, it is much appreciated!

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Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.