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Munkey
Contributor I
September 13, 2026
Answered

No products found after 89.00.61 release

  • September 13, 2026
  • 2 replies
  • 78 views

Hi. Never had issues with connectivity. Didn’t change / replace / reconnected router or iPhone, but after newest firmware update, sonos app shows “not connected”. I can easily update network and add system to my WiFi, but then after couple minutes it shows again. 
Anyone experiencing this issue after update?

Best answer by Pools-3015

I do not have any connection issues after the update. Have you tried rebooting your router/network?

Sometimes a network reboot and speaker reboot helps. If you still have connection issues,DO NOT factory reset your speakers. Give support a call first so that you can submit a diagnostics. You can then do a factory reset if they ask you to.

2 replies

Pools-3015
Pools-3015Answer
Prodigy I
September 13, 2026

I do not have any connection issues after the update. Have you tried rebooting your router/network?

Sometimes a network reboot and speaker reboot helps. If you still have connection issues,DO NOT factory reset your speakers. Give support a call first so that you can submit a diagnostics. You can then do a factory reset if they ask you to.

    Stanley_4
    Stanley_4
    Grand Maestro
    September 13, 2026

    Updates can run into issues with your local  network but that is easily solved.

    - Power down all Sonos, reboot the router and controller, power up the Sonos. 

    Factory reset is not usually a cure for anything, Sonos suggests not doing it until you have consulted with support, partly due to the difficulties it causes but it also wipes valuable diagnostic data they need to assist you.

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