many times trying to reconnect Apple Music but it's impossible

Forum|Forum|11 days ago
September 24, 2026
5 replies
100 views

I’ve tried reconnecting Apple Music to the app several times, but I keep getting the same "Something went wrong. Please try again" error. I’ve already uninstalled the app, removed the previous authorization, reinstalled it, and started over from scratch, yet the error persists. What else can I try?

Best answer by jgatie

Apple Music relies on you having the Apple Music app on your device and registered to the same account you are trying to add on Sonos. Make sure you have the Apple Music app on the device you are using, that it is registered and logged into the account you are adding to Sonos, and that account is active.

jgatieAnswer

Apple Music relies on you having the Apple Music app on your device and registered to the same account you are trying to add on Sonos. Make sure you have the Apple Music app on the device you are using, that it is registered and logged into the account you are adding to Sonos, and that account is active.

Airgetlam

And, while I think that may be the issue, if you continue to have concerns, I’d call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

And they have the benefit of speaking your native language.

Bruce