Enthusiast II

Answered

The Android Widget is back! (but doesn't work for me)

6 replies
139 views
Translate All

The day has finally come!

Imagine my elation when I noticed that the official sonos widget was back, and then despair when after adding it, it just says “not available” underneath the room name.

Is this a known issue?

I have been using a third party widget without much trouble in the meantime.

Also I notice in the default 4x1 size format, it appears to have just three buttons (back/play/skip).

We will be needing a volume button too! (like the old widget!)

Jamie AAnswer

Sonos Staff

Hi @Rudie,

I’m sorry to hear that you’re having issues with the Now Playing Widget.

I’ve tested on my system and, while the first attempt gave me a ‘Not Connected’ message as I was previously connected to another system, removing and re-adding the Widget fixed that for me. The ‘Not Connected’ message displays if you aren’t connected to your system by being on a different or no Wi-Fi network.

I’d suggest trying to remove then re-add the widget if you haven’t already, as well as making sure the Sonos App and your speakers are up to date. Does the message say ‘Not Available’ or ‘Not Connected’? If it shows ‘Not Connected’, I’d suggest you check your network meets our system requirements, with no unsupported devices such as wireless extenders, LTE routers, etc. If it says ‘Not Available’, I’d recommend reaching out to our support team for further assistance.

Also, you can resize the widget from the default 4x1 size to include a volume up and down button. If you tap and hold on the widget, you can drag the border of the widget to resize it.

I hope this information helps!

Jamie AAnswer

Sonos Staff

Hi @Rudie,

I’m sorry to hear that you’re having issues with the Now Playing Widget.

I’ve tested on my system and, while the first attempt gave me a ‘Not Connected’ message as I was previously connected to another system, removing and re-adding the Widget fixed that for me. The ‘Not Connected’ message displays if you aren’t connected to your system by being on a different or no Wi-Fi network.

I’d suggest trying to remove then re-add the widget if you haven’t already, as well as making sure the Sonos App and your speakers are up to date. Does the message say ‘Not Available’ or ‘Not Connected’? If it shows ‘Not Connected’, I’d suggest you check your network meets our system requirements, with no unsupported devices such as wireless extenders, LTE routers, etc. If it says ‘Not Available’, I’d recommend reaching out to our support team for further assistance.

Also, you can resize the widget from the default 4x1 size to include a volume up and down button. If you tap and hold on the widget, you can drag the border of the widget to resize it.

I hope this information helps!

Translate

T

thisisned

Lyricist I

Exactly the same issue for me. Just ‘Not available’ under the room name in the widget when something is playing fine through the system and displaying correctly on the actual app. Have tried removing/re-adding the widget multiple times, alongside restarting the app (which is fully updated along with the speaker).

Translate

Airgetlam

What did the support team suggest?

Translate

Bruce

Stanley_4

Grand Maestro

Did you open the widget settings and select a room?

Maybe drag it out to a larger size to see all the controls?

Translate

RudieAuthor

Enthusiast II

Resizing the widget is not really a solution.

The original widget that was removed as part of The Great 2024 App Debacle, was perfect.

Can we have that one back please? It had volume button in the corner.

Anyone knows that, after play, the volume button is the most used, which is precisely why sonos speakers themselves traditionally had three buttons on them. (play/pause, volume up, volume down).

Translate

T

thisisned

Lyricist I

For anyone else having this problem, fully uninstalling and reinstalling the Sonos app fixed it in my case.

Translate

Sign up

Login to the community