Contributor I

Answered

Imported Playlist on Android will not add or play

Forum|Forum|6 months ago
April 2, 2026
42 replies
1108 views

I can't add Imported Playlists to the queue in the Android app from my Music Library. This was working previously in the Android app. Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.

The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing.

If I try to add or replace the queue with the tracks from the playlist it just spins.

If I click on the three dots next to.the track and select Play Now, the track plays.

This is broken for even Imported Playlists with 1 track.

Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.

Android App Version: 83.01.9

Best answer by chrisjmcgregor

As update, I reached out to Sonos support where the AI support chat ran through all the basics, but it did not resolve. Transferred to a person, where I was told to update my Music Library which didn’t resolve. I explained this is a bug but was told by Sonos Support agent that this feature is not available in the Android and the IOS mobile app. I mentioned this was a previous feature so either it was deprecated without notice or its a bug. I was told to just use the Windows desktop app to manage imported playlists.

I’ve paid for “Phonos Ultimate” which is an Android alternative to the native Sonos Android app. I can add Imported Playlists without issue on Android with it.

Stanley_4

Grand Maestro

I can't test that here but you could run through the steps and submit a diagnostic. You need to do it all in under about 10 minutes to capture the logging data. Once submitted call Sonos when convenient.

User117655

Prodigy II

Just tried this, same app version on Android 16 with .m3u playlist(s).

Not really of help for you I know but I am not seeing the issue you report...

C

chrisjmcgregorAuthor

Contributor I

Thank you both for quick response. For clarification, I am using the single “iTunes Music Library.xml” for playlists. I have the diagnostic ready and will call Sonos.

MoPac

Headliner III

Better to have M3U playlists. I have read somewhere .xml playlists don’t work in the mobile app. My playlists have always been M3U and work fine.

W

Whitey

Contributor I

Thank you both for quick response. For clarification, I am using the single “iTunes Music Library.xml” for playlists. I have the diagnostic ready and will call Sonos.

I suddenly also have the same issue with the Sonos app on my iPhone. Assume it’s due to the last update

N

Niels_77

Lyricist III

Hello,

Exactly same problem here, as chrisjmcgregor perfectly well described.
In addition, it is not possible to remove library path from the iOS app. It works from Windows app.
And also, I can start a playlist from Home Assistant

C

chrisjmcgregorAuthorAnswer

Contributor I

As update, I reached out to Sonos support where the AI support chat ran through all the basics, but it did not resolve. Transferred to a person, where I was told to update my Music Library which didn’t resolve. I explained this is a bug but was told by Sonos Support agent that this feature is not available in the Android and the IOS mobile app. I mentioned this was a previous feature so either it was deprecated without notice or its a bug. I was told to just use the Windows desktop app to manage imported playlists.

I’ve paid for “Phonos Ultimate” which is an Android alternative to the native Sonos Android app. I can add Imported Playlists without issue on Android with it.

N

Niels_77

Lyricist III

Unfortunately, your feedback from Sonos doesn't surprise me. There answers are always same. I don't believe that Sonos is going to the right direction

M

MadMo

Lyricist II

Spent most of a week trying to get my playlists to load, looks like we’re back in the bad old days with programming not being tested before release, when will they learn or is it just a ploy to try and make us sign up to pay services?

B

bobflips

Lyricist III

I have the same problem with the app on Android and iPad. I cannot play iTunes playlists on either. I can see the contents of the playlist and play single songs but not the whole playlist. This is a new (recent) issue. I can still play playlists from the Windows desktop controller. I am assuming my playlists are stored as standard iTunes playlists.

Show more replies

Sign up

Login to the community