Answered

I have an alarm set in the Sonos App to play Apple Music to a pair of Sonos Ones in my Bedroom.  It just played a default alarm this morning rather than music.When I checked the app there was no linked Apple Music in the App, nor was there an option to add any music services.   I deleted the app on my IPhone, reinstalled same result no Apple Music service and not available to add. 

I’m listening to the 1989 (Taylor’s Version) album that came out today and something is wrong with the mix, but only on my Sonos system (Arc+sub+2 300s). I’m using Apple Music. During the chorus, when she sings “Wildest Dreams uh uh huh,” the “uh uh huh” part raises the volume of the soundbar and is jarring. I thought this could just be the mix, but I played the same track using the same source through my Airpod pro 2nd gen and the same jarring volume bump doesn’t occur.Why is this happening? It’s difficult to listen to, and also gives me pause that Sonos isn’t properly interpreting the mix.If you want to hear what I’m hearing, go to around 1:04 on Wildest Dreams (TV) on an Atmos Sonos.  

This is beyond a joke, trying to choose music this morning and a huge advert pops up in the Sonos app. Again!Firstly, I never opted into advertising. Why would I want a part of my hi-fi system to show me adverts?Secondly, I found the setting months ago in the app preferences to “allow pop-up message” and turned this off. To reiterate, I never turned it on in the first place.So why am I still getting adverts? The setting is still off, I checked.For anyone reading this who doesn’t mind advertising, that’s fine. Totally your choice. But Sonos is losing my trust again (which was never fully restored after the upgrade debacle). It’s my phone, it’s my hi-fi system and I should not be forced to see unwanted adverts.I assume there is no personal data processing involved as, having already opted out, that would be a breach of UK (and EU) privacy laws.Anyway, how can I make sure that the right people at Sonos see this and fix it permanently? 

hi all, we have sonos ecosystem currently and looking to add some more.  i’m looking to setup a beam and 2 era 100s in our living room  as a home theater setting, but id also like to add one or two of our One speakers to the beam and eras for music only around the house.  Is this possible?  do i need to create separate “rooms”  for music and for home theater? or some other way to set this up?   ideally i’d like the whole house to be able to play music as a room, but then toggle (or automatically switch) the home theater speakers for TV viewing.  I cant find anything in the forums about setting up multiples with the same speakers.

My modem died yesterday. I got a new modem and try to get everything all set up. My play bar wasn’t showing up in the settings, but was still playing. As I want to be able to control it independently, I tried multiple things, including, unfortunately, (as per comments, here by administrators), factory resets. I cannot get the Playbar to connect to the Wi-Fi. I’ve spent hours on the phone with both my Wi-Fi service provider as well as Sonos. I can get it working just fine with an ethernet cable. Unfortunately the TV is not located in proximity to my modem.Is the Wi-Fi dead in this playbar?Thoughts? Thoughts? Any help in getting my player? Bar connected to the Wi-Fi would be greatly appreciated. I’ve spent countless hours and torn out many hairs trying to get this resolved.

I have a s3and S5 gen1 I think and my bridge is suddenly showing no power 😭. What can I do to get my system up and running as bridge are now not available.

I currently have a surround sonos set up (playbase, sub, 2 sonos one speakers). Can i replace one of my current sonos one speakers with an era 300 without any issues?

Just applied recent Sonos App update on up-to-date mac (Ventura 13.2.1 (22D68)), and right at the end the Mac popped up an error that the upgrade was blocked by apple Security and Privacy setting.When I clicked on it, it just went away.  App seems to function, but leaves a mystery of what went wrong, and raises the spectre of potential future problems from a partial update….

Does anyone know if I need to use the new app for the Move 2?  We have some older Sonos speakers upstairs that we’d want to pair with this, but they won’t work on the v2 of the app.

I have a Sonos Connect that keeps dropping off my system.  The rest of the speakers keep playing music.  It’ll drop anywhere between a few seconds to until the next song comes on.  If I pause the song and play again, it comes back.  When it’s out, the Connect doesn’t show up in the app (iPhone).I’ve tried power cycling the Connect and that seems to work for a day and then it’ll start again.It’s not a “reset your wifi router” issue because it is hardwired with ethernet.  There is no IP addressing issue.  Anyone have an idea?

Hello,Our Sonos system consist of 2 Boosts, 5 Connect Amp compatible with S2, 1 Amp and 1 Arc.  The Connect Amps are distributed in the home while the Arc and Amp are in the living room connected to our television.  Boosts are needed to extend the Sonos network.I recently realized that a part of our home internet network was not working.  Some ethernet connections needed to be worked on.  I had to make changes in the wiring and the connections.I suspect that part of my problems were created when adding a TP-Link Deco mesh system on my home network to have a better signal in all our home that is not ethernet wired entirely.So I played around with all the wires and cables of our internet and Sonos networks.  When reconnecting everything, my Amp was not recognized anymore on my Sonos network and my Arc’s button were not responsive anymore.  I don’t know if the 2 problems are caused by the same problem.So I tried very hard to have my Amp recognize by the network.  I also tried resetting it

So My installer put Arc under my 77 Inch Samsung S90 (installed with Sanus 4D mount) I took pix this morning in dark with Flashlight to show Atmos, upward firing speakers, distance from TV.. The TV only covers about 1/4” to 1/2” Max of the back of speaker.   Will this be okay for Sound?  If Not, what are any suggestions?  Can I make the speaker stand off the wall further without having to move Arc mount to a lower position? I’ll take other pix later, but the 2nd TV mounted above the Fireplace where the Arc is right under TV with no spacing, the TV covers about 1/2” of the back of the Atmos speaker.  Thx everyone!!! 

Hello, although the Amazon Music service is already available in my area, it is still not visible in the services in the Sonos application? My region is Poland. When can I count on some updates and Amazon Music for my region? Thank you very much for your help.

Of course I must not be the only SONOS user who has a setup that prevents me from easily unplugging from AC power.  Why isn’t there a reset button in the software?  Arcane that I have to unplug from AC power.  Is there a way to prove the speakers can’t connect to Amazon Music through the network?  

I can't use the search option to find audio books in my library in the Sonos app. It just gives YouTube or music answers. I have a big library and want to listen to an old book again but have to scroll waaaay down to find it. I end up just listening on my phone and not with my Sonos system as it's such a hassle.Is there a way to quickly find a title or author from my library inside the Sonos app??

It appears that the Sonos App is $9.99 per month. I don’t want to pay for that service. Can you please advise me on how to set up my Era 100’s with paying a $10 fee every month? Makes no sense at all. Thank you.

Hello everyone! Forgive me if this is an elementary question but I am confused on how to connect my Apple TV 4K to my Sonos Arc (w/ Sub) when I’m using the only HDMI port on Apple TV to plug into my TV’s eARC port. My TV is the Sony Bravia X90K. I then connect my Sonos to my TV directly (there is only one eARC port) and Apple TV asks me to manually connect to the Arc every time. Is there a way to connect Apple TV both to the Arc and TV? Should I use an AV receiver? Thanks so much!!

I would like to play CD’s or ripped CD’s to my SONOS system. Everyone answers JUST STREAM the music (GIVE UP playing ancient CD’s!) As SONOS has moved into the Ultra HD music environment, I would like to play a CD. The Port, Connect Five AMP all have multiple functions aside from connecting a CD player. I can use the DVD player through the TV, but that’s annoying. I just discovered the BRENNAN B3 and it does pretty much what I would like to do. Play CD, rip CDs and stream. Has anyone used and like the B3? Are there other high audio quality units like this. I have copied most of my CDs to WIndows PC in .WAV format. I would like to play this music and take advantage of the new quality levels of SONOS ARC, ERA300’s and SUB I purchased. 

I have an Arc, LG TV, and surround setup via 2 Sonance in ceiling speakers along with a sub in our Family Room. When connecting to two Sonance in ceiling speakers in Kitchen the sound cuts in and out frequently. We do have 3 Sonos amps stored in a cupboard on top of each but I don’t assume that’s an issue given many people store their amps together. If anyone has any advice, please let me know.Thanks!  

Iam getting this ONLY with YTM with pair of PLAY1’s, stereo pair or individual.On new rick astley album (or new Kylie album) only half the tracks will play, and they will always play no matter what, the other half always fail. Can’t see how this can be random interference... I have had to create a playlist of only the tracks that will play.Radio streams ok.

Hello, I am having an issue. For months now, every single day, my ‘bedroom’ Sonos One’s have an alarm that goes off at 8:30am. I can say “Sonos cancel” and it turns off But if I say “Sonos cancel my alarm” it says “there are no timers set”If I look on the app there are no alarms or timers set I have disconnected all other programs (like Alexa) and the alarm still goes off. I have checked previously linked smart voices (like alexa) and there are no alarms set with them either. I cannot figure out how to get it to stop. Please help

I have a Sonus Port hooked up to a vintage amp and a stereo pair of Era:100 speakers elsewhere in the house; all is working fine. There's an old unused iMac in the house running OSX Sierra 10.12.6 (it won't update beyond that) and I can see the rooms with Sonos gear under the iMac's speaker options (Internal Speakers, Kitchen, Living Room).I haven't been able to get iMac sound through the Era pair ("Kitchen") nor the Port ("Living Room") whether that's local audio files, or a webstream (Internet Archive; BBC sounds). I have installed iTunes and the sample library file doesn't play to the Sonos gear either. Everything on the iMac plays through its internal speakers.I'd be grateful for any suggestions for any tweaks or configuration settings that might allow me to get the iMac running as a Sonos interface -- essentially a Spotify player -- as an alternative to the Sonos app for sig oth.

Hallo,unter mac os 13.6 Ventura  wird werden mir meine SONOS speaker nicht in der Tonausgabe-Liste angezeigt. In der TIDAL app auf meinem Android Gerät werden diese ohne Probleme angezeigt und sind auch auswählbar.In der SONOS app habe ich tidal als Dienst bereits zugefügt und hier lässt sich auch die Musik auf meinem Speakern abspielen.TIDAL Ver. 2.34.5.36-release (W: 2023.10.11-66-8519a6011df08e315fa17675d44ae20617ba0266) (NP: 3.1.2.183)Was mache ich falsch? Im voraus besten Dank. Moderator edit:Google Translate-Hello,under mac os 13.6 Ventura my SONOS speakers are not displayed in the sound output list.In the TIDAL app on my Android device, these are displayed without any problems and can also be selected.I have already added tidal as a service in the SONOS app and the music can also be played on my speakers here.TIDAL Ver. 2.34.5.36-release (W: 2023.10.11-66-8519a6011df08e315fa17675d44ae20617ba0266) (NP: 3.1.2.183)What am I doing wrong?Many thanks in advance.

Hello there, I want to set up a movie theater in my big room. so far, I have Arc, two sub and two Era 300 for surround.the question is: what If I want to add the ceiling speaker into it. will it be better included the ceiling speaker?  Looking forward to get the best answer from all of you. thank you!  

Trying to find IP address… For whatever reason the MAC address doesn’t show up on my switch/router tree, but I know the speakers are connected. App version 15.9 iOS