Return being ignored

  • 15 November 2023
  • 1 reply

How do you get customer service to honor the return policy?  I have 2 speakers I returned… one 5 months ago, one 2 months ago.  I have proven with the tracking number they were received at the warehouse, but I am not being refunded.  Has anyone dealt with this and have a contact?

I have 6 SONOS speakers in my system and was a very happy customer but I can’t believe how I’m being treated when I did everything right and have proof that my speakers were sent back and received, yet no word from SONOS.


Best answer by Corry P 16 November 2023, 10:29

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Userlevel 7
Badge +18

Hi @DJ 512 

Welcome to the Sonos Community!

Apologies for the delay you’ve seen in getting your refunds! 

Your case has been escalated to the L2 Managerial Team. That team will typically contact you via email within the next business day with further information or questions regarding your case - please give them a day or two to do so as you getting back in touch now will only serve to delay the escalation process. Thank you.

I hope this helps.