Surely this is not to be expected? My Move will no longer charge. Anyone else?
Answer
Melted Move charge and charger contacts
Best answer by Jamie A
Hi
This isn’t what we expect from the Move charger and as the other users in this thread have suggested, reaching out to support to discuss with them is the best solution here.
From what I understood in the thread, you were going to contact support today, but if it’s okay with you, I can have our team reach out to you via the email you have registered with on our community. Please let me know which option you’d prefer to proceed with.
Thanks to everyone in this thread for their input and I hope this helps!
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This is the first report of this issue that I've seen.
The second photo isn’t of the device that plugs into the wall? From what I see, it’s where the speaker sits in the mount? What I’m asking about is the device that provides electricity to that cable and stand. In particular, the voltage and amperage of that wall plug, but a picture of it would be great.
And I’m still curious about what Sonos said when you called in.
Thanks!
Certainly seems unusual, I’ll be interested to hear what Sonos says.
+17Hi
This isn’t what we expect from the Move charger and as the other users in this thread have suggested, reaching out to support to discuss with them is the best solution here.
From what I understood in the thread, you were going to contact support today, but if it’s okay with you, I can have our team reach out to you via the email you have registered with on our community. Please let me know which option you’d prefer to proceed with.
Thanks to everyone in this thread for their input and I hope this helps!
+16Hey
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