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I have gen 1 speakers running through  S1 controller.  Today I’m getting email messages and in-app messages to download “ the new Sonos app.” Anybody know if that app is replacing S1 or is it for S2? 

I currently own a number of Connect and Connect Amp devices and am having problems when streaming via Tune In. My devices reset on a regular basis. I could understand if this was due to a poor broadband connection but my download speed is in excess of 50 mb/sec which is more than enough for Sonos.I’ve been told that this is due to a combination of the Sonos devices not able to buffer in storage along with Tune In not buffering as well. Note that my system is flawless when streaming from other providers such as myradio.com, etc.I’m thinking of replacing all of my equipment with new devices although I have no need for any of the “enhancements” found on newer devices.Does the new Sonos devices have the ability to buffer to avoid the dropouts?

I rebooted my connect:amp to correct for audio cutting in/ out. It workedProblem now is tv audio is out of sync, @2seconds delayed.How do I fix this? Thanks 

Hello,I am wondering if the following setup is possible with Sonos. I have a bluetooth turntable, that would connect via bluetooth to the Era100 pair. From there, will I be able to also use the Arc soundbar?

I have seven devices running on Sonos S1, even some quite old ones, from the early days. I am an Sonos early adaptor and started with Sonos in 2009. I have multiple Play:5 1st gen and some newer devices, that despite they could run S2 still run on S1, because of compatibility.After I relocated from a flat into my new house, I am not able to get two of the 4x Play:5, that I own, back online again and connected into the Sonos mesh.With relocation the network infrastructure changed from one connected Boost on an unmanaged switch (AVM FritzBox 6360 with integrated Access point) to a fully managed infrastructure with managed Zyxel L3 switches (XMG1930 and XS1930) and dedicated Zyxel access points (NWA210AX), which allow fine grained configuration of VLANs, IGMP Snooping and also support RSTP and MSTP and fortunately also port mirroring for observing what happens. To avoid network loops and as I have a lot of concrete and steel in the house and SonosNet would anyway not work, I decided after

Looking to update my Sonos S1 system which includes a Bridge, Boost, and 2 Connects.  What do I upgrade to?

Is there any way to get the Beam to remember the volume setting for the TV separately from the volume setting for music?  We use it for music during the day, then for TV after the kids are in bed.  Often the volume was turned up for music/airplay/radio and is very loud when we turn on the tv.  It takes a surprisingly long time to get the volume down again with the TV remote.  It would be fantastic if it would default to the last volume setting used for the HDMi input.  Does anyone know of such a setting?  If it doesn’t exist, how do we make a feature request?  Thanks,Andy

The Sonos compatibility page says that these two of my Sonus devices – Play:1 and Sub (Gen 2) – are compatible with the new Sonos app. And that two devices – Connect and Connect:amp – are not compatible. So I purchased a Port to replace the Connect to have my Sonos system with the new Sonos app. But the new Sonos app says that the two devices listed as compatible by the Sonos compatibility page are actually not compatible.  System upgrade says that no upgrades are available. So which is it, compatible or not? iOS ver 16.6.1Sonos app ver 15.7.1Sonos S1 app ver 11.10.1

I have a new vinyl platine, but don’t own speakers excepts for a couple of Sonos 1….How can I stream the sound of that platine to the Sonos speakers ? Do I need the Sonos AMP to do that? something else ? Thanks :)

Can I connect my Sonos one to my LG tv to act as an additional speaker 

I will keep this brief.  I have just set up my playbase with 2 play 1’s as surround.  The current setup is via my Samsung TV and Sky Q box I have two issues.   My 4K Pannasonic player has no sound at all.  It is set up with an HDMI VIdeo/Audio to the TV.   It used to be set up when I had my old receiver via separate audio and video hdmi.  I have “told” the 4k player that sound should be a single HDMI but to no avail.  There  is no audio.  Equally I have “told” the TV to expect both sound/video but its just not working but I can’t see where the instruction has gone wrong. 2nd Issue is minor but annoying.  All the apps apart from one on the SKy Q box are sending sound to the playbase  eg Prime/Netflix.  However Youtube isn’t.  No sound from the youtube app at all.   I can access youtube via an app on the TV and there is sound.  Cannot work out why the app on Sky would be different/

We have a Play:5 speaker and sonos Connect. The connect unit is attached to a receiver, so that receiver transmits the Music two for tanning rooms. The plate five speaker is in the fitness center playing in the majority of the space.  We have been constantly losing connectivity using iHeartRadio. We are able to play Amazon music continuously without any interruptions. We also run Lorex camera system for security. Everything was running fine since May 1 when we opened and now a week ago the interruption of audio has started looking for any advice from the community? Thank you in advance.  IT guys have created separate networks for all cams, sonos players and everything else we have going on in the facility. We can’t figure this one out. 

Seen a number of threads on the topic of audio dropout on BBC Sounds, however not sure if there is a definitive fixI've seen this problem within the last week. Select a BBC station and it drops out after a few seconds. It does this a number of times and then appears to settle.Does anyone have a fix for this? Thanks 

I recently introduced a Brennan B3 media player to my Sonos systems. Previously I used a “JukeBox” CD player to send analog signals to a Connect and later a Port onwards to Sonos. The Brennan sends WAV/FLAC etc. directly to Sonos not requiring a Port. It outputs the signal via USB to my network and hence Sonos.Is it me? But I’m noticing a reduced volume on many of my ripped CDs, I’m going to try playing the content of the same CD on the B3 CD player and listen if it's different.Anyone able to throw light on this issue.

I have Samsung TU7000 and I recently purchased Sonos beam gen 2. While testing the sound bar I found the sound level is different across different streaming platforms which is annoying. I tested first with all in built apps from Samsung tv and after tested with fire tv stick apps, I found the same issue. I checked my tv audio settings and Samsung TV doesn’t allow me to set fix volume across different apps.  Any help to fix this would really be appreciated.

Is there some form of baseline for the height setting of the Arc and Era 300 speakers? What I mean is for example a +1 for each 30/40 cm of ceiling height? So for a ceiling of 270 cm the best setting would be around 7 or 8.  And yes I am aware I could just experiment what sounds best to me but I am just wondering if there is a best practice. 

I'm currently experiencing connectivity problems with my Samsung S20 Ultra phone when using the Spotify app. Specifically, I cannot see my Sonos devices to connect. However, when I check with another Android or Apple device, the Sonos devices are visible and connect seamlessly

Hello everyone,Question about the connexions with the Sonos Boost :If I connect the Sonos Boost to the Internet box with a cable, is it ok like that ? Or do I have to also connect one speaker with a cable to the Internet box / sonos boost ?I suppose it's ok if just the Sonos Boost is connected with a cable but I would like to be 100% sure. Thank you in advance. Bert

I can´t connect my Sonos PLAY 5 (early edition) in the app. Shows white light. It is wired to the Router. All other Products and system are working, System is updated. Have tried troubleshooting processes; Find missing Product, Add Product, Re-start Product, Re-start Router.Ideas are more than welcome :0)  

A brand new recording of Sweeney Todd was released to Apple Music on September 8, 2023.It plays fine on Apple devices, but Sonos keep returning:Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8,

I cannot play the new Stones single through Sonos app. I can, however, play it via Airplay. Screenshot of error message follows. Any thoughts?  

I can't add the mixcloud app to my sonos account. Please help.

Bonjour,J’ai acheté un Sub gen 2 d’occasion. Lorsque je lance la procédure de factory rest, le voyant du sub reste bloqué sur le voyant clignotant orange et banc, sans jamais passer au voyant vert clignotant comme indiqué dans la procédure. Existe t’il une solution ?MerciCordialement Google Translate:Good morning,I bought a used Sub gen 2. When I run the factory rest procedure, the sub LED gets stuck on flashing amber and bench, never changing to flashing green as shown in the procedure. Is there a solution?THANKSSincerely

Hi All Hoping for some advice with diagnosing a problem. Noticed in my sonos app that one of my Subs was no longer connected to my setup. Had a look physically and no lights. Unplugged and plugged back in and no luck. Tried to reset, nothing. Restarted router, nothing. Used the cable from my other working sub and that wasn't the issue either. The only response I could get was leaving it unplugged for half an hour and then plugging it back in. I would get one white light, then another and then it would turn off and be unresponsive again. Does anyone know what this light message means or what the problem could be? Cheers  :)

I have a Panasonic TV and Sonos Beam plus Sub Mini and two Ones at the rear.Due to the failure of the HDMI ARC port on the TV I have had to connect the Beam to the TV using the optical port and the provided adaptor.Will there be any difference in audio quality and what will be the downside of not having CEC (or Viera)?PS I am still able to use the remote for volume even though it says "speakers off" when adjusting volume.