Answered

Qobuz in Japan

  • 5 November 2023
  • 9 replies
  • 277 views
N
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The support page for qobuz on Sonos lists Japan as a country of availability

https://support.sonos.com/en-us/services/qobuz

But Qobuz does not show up on the list of services that can be added.

I checked that my location is correctly set to Japan.

Thanks for any help

 

Norbert

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Best answer by Corry P 9 November 2023, 10:53

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9 replies

ratty

If Japan is indeed set correctly in your account profile then get the Sonos app to check for software/firmware updates. This forces a refresh of the service list. 

N
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Thanks @ratty for the suggestion.

I have triggered an update check via System -> System Update -> Check for Updates but Qobuz still does not show up.

Belly M
Badge +20

I found that sometimes removing the country set in the online profiles and then selecting it again in addition to what ratty said about checking for updates is required.

N
Badge +1

Thanks also to @Belly M but this didn’t work either.

I changed the address to my old place in Austria, and then changed it back to my current address in Japan. No changes.

Then I triggered in addition a check for updates, also with the same outcome, no Qobuz in the list.

ratty

Notwithstanding the Sonos page Qobuz themselves don’t list Japan.

https://help.qobuz.com/en/articles/10128-where-is-qobuz-available

https://en.wikipedia.org/wiki/Qobuz#Locations

Corry P
Userlevel 7
Badge +18

Hi @npreining 

Thanks for flagging this. As @ratty rightly points out, Qobuz themselves don’t support Japan, so we therefore cannot support Qobuz in Japan either. We will update our webpage to remove this error - apologies for any confusion caused.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
N
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Hi ​Qobuz themselves don’t support Japan

Hi @Corry P 

thanks for your answer, but allow me to correct you.Qobuz has entered the Japanese market, with beta testing till now, and full release in December this year.

So please, it would be great if you could actually support Qobuz in Japan!

Best regards

Norbert

PS: I can send you links for Qobuz announcing this, but they are in Japanese, not sure you are happy with that ;-)

Corry P
Userlevel 7
Badge +18

Hi @npreining 

Thanks for the update! In that case, please wait till December - I see no reason for Qobuz not to be available on Sonos in Japan once Qobuz launch there.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
N
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Thanks @Corry P 

I will report back after December about the status.

Best regards

Norbert

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