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Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online. 

Years ago, I purchased a sonos setup that included a playbar, 2 Play:3 speakers, and a Sub. I believe the purchase was made around 2014/15. I know I have outdated speakers, but they still sound fantastic, and they work great. Until today. I can no longer get any audio out of the of the speaks. The S1 app says all 4 components need an update, and takes me to the new sonos app to do so. When I download the new sonos app, it says my speakers are not compatable and cannot be updated in the new app. I’m now stuck with speakers that don’t work, needing an update with no way to update them. Anyone know how to resolve this? Is there a way to resolve this?Any help would be appreciated. I have zero desire spending thousands of dollars upgrading to a new sonos system just so it can talk to a the new app. 

Hello.Currently, we have a Sony receiver that our TV, Apple TV and turntable all run through. They exit through a pair of speakers. Each speaker has 2 banana connectors that come out of the back of the receiver. We were gifted a Era 300 (just one) and would like to use that to replace our speakers. My question is “Is this possible?” and if so, “What do we need to make it work?”. I do not have much experience here so perhaps this is a really easy issue to solve. I appreciate any guidance someone can offer!Thanks in advance.

We’ve got a Beam gen 1 and two Era 100s set up in surround right now. We’ve also got an Audio Technica turntable that could connect to one of the Eras through bluetooth or the line-in, but they are disabled in surround sound mode. The only option seems to be setting up the Eras as a stereo pair *every time* we want to play the turntable and then grouping them back with the beam *every time* we want to watch the TV. It’s such a lot of bother to do this every time, and if we want Trueplay calibration we have to set it up like new *every time*. It’s this or buy a massively expensive Port unit.Is this really the reality? Am I missing something? Can Sonos not streamline the switch to some degree? At least remember the Trueplay calibrations for each setting? 

I cannot control volume or mute on Sonos system with Apple TV or Sony TV remote.  Connection to Playbar is optical out from TVNeed to know optimal TV sound settings.TV is Sony Bravia XR-50X90J 

Is it better to use the Tidal App or the Sonos app for the best music quality? 

My Move (model S17) connects to my Ion Bluetooth turntable no problem but then the sound doesn’t come out of the speaker. Any ideas what the issue is and how to fix it?(this is a recent issue and has been working fine for years. The Move has received all system updates).

I have two SL1’s and two Ray’s hardwired via ethernet and three SL1’s using WIFI.Randomly ALL of the speakers disconnect then reconnect.I’ve done the recommended router reboot and unplug/plug in of all network attached devices.Problem has only recently started occurring. All Sonos components are running the latest patches/upgrade and the App is latest (per Apple App Store).Sonos OS = S2Version = 15.9Build = 75146030Any thoughts/suggestions would be appreciated. 

I do not see a way to play Pandora Podcast on my Sonos 1 APP. it there a way to play Pandora podcast ? I’m having issues with the new “TuneIn” on Sonos1  Thanks

bonjour,j’ai une installation sonos importante ( 2 era 300 / 2 play 5 / 1 beam / 3 sonos one / 1 roam / 1 move / 2 subwoofer ) : une partie est autour de la piscine ( 2 era 300 / 2 play 5 / 1 subwoofer), le reste se situe dans les pièces de vie.la partie sonos autour de la piscine me donne un message d’erreur “ IMPOSSIBLE DE LIRE DEEZER “le reste fonctionne. aucun cable ethernet.merci de m’aider

Dear All,  Is it possible to use a sonos five in combination with a Xgimi horizon projector ? This projector has a 3.5mm jack. Thanks for the help !BR,MJ

Stingray services won’t play. It opens but has lost all my history, favourites, etc. It shows only Recommendations and My Music, and when I open one, it says “unable to browse music.”I have deleted and re-added Stingray numerous times. I’ve reauthorized the Stingray. I’ve updated the Sonos desktop and other device apps. Both apps are on the same wifi network in my house. Nothing has changed except I’ve lost access to all the Stingray channels. Why????

Whenever I use the new search I get hit with this error message that says “Your request can’t be processed at this time. If the problem persists, please check our Service Status page.”  I switch to classic search and it goes through and endless loading loop of the search results. The only way I’ve been able to successfully use my system is by removing all music services except for one so I can quickly tap on it before it clears. It doesn’t matter which music service i search for. I’ve tried updating the app, rebooting my system, and a hard reset. It still works. I’ve talked to one person who said it’s my phone but it happens on iPad as well. Haven’t tried the desktop version. The service people I’ve spoken to just have me switch my channel back and forth. If it helps it only helps for an hour or so.Has anyone dealt with this before?

spotify says it's connecting to my sonos one on Windows 10 desktop app one but won't connect help! Windows just updated. I reinstalled both apps and did a hard restart with my WiFi and restarted my PC.

Is it me or does the arc sound hollow/metallic? Some sounds like waterfall or rain sounds hollow. 

My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too). 

I just received a Sonos One (S2) that I’m having issue’s connecting my Macbook M1 via airplay. Every time I try and set the Sonos device as the Output it prompts me with “Could not connect to “device name”. I am however able to get music to play through it when I open up Spotify on my Macbook but I can't set the device as the output when I want to watch something on a browser. Both devices are on the same wifi network, i’ve power cycled and ran through the setup on the Sonos twice and  updated the software on my Macbook to the latest but still no luck, please advise. 

Hi there. I just bought a Sonos Beam Gen 2 soundbar, and made some changes in the settings for a better experience when watching movies and tv series. Although Im enjoying the sound, it’s not so good to listen music with the settings I have now. This weekend Im going to buy a pair of Sonos ONE SL to add the surround. My question, it is possible to listen the music only in the pair of SONOS ONE SL?And using the pair and sonos beam gen only for movies/series. 

It is possible the put the Sonos arc behind the tv. The reason is that the Sonos arc will hide the bottom of the screen. thanks

Tengo un subwoofer y no puedo conectarlo de manera inalámbrica ya hice todo lo referente a los manuales SONOS y nada. Algún truco, secreto u otro que me puede ayudar? 

So far I have2 play1 (the old model)One Sub (gen 2)BeamBut I am thinking, because of changing up the livingroom, of buying 2 Play One SL. but is it possible to connect all of that.? So that will be:2 play one SL as front speakers2 play 1 as rear speakersBeam in front of the TVand the SUB Alternative: 4 play one SL? it that an option?  

Hello Sonos Family,I am having HDMI Issues, my Sonos Beam2 stops working at times, come to find out the back of my TV HDMI port was loose, Samsung came out, replaced the HDMI port, plugged my soundar back in, it worked great for a couple of days, then the issue started happening again, the HDMI cable seems to be a little loose back there, when i wiggle it, sound comes in and out from soundbar. Do i need to invest in a better HDMI Cable, like a MONSTER, i have a rocketfish plugged in now.It seems like my HDMI Cable needs a tighter fit, or do I just have a TV that has a crappy input port ?My TV is a Samsung Q80B QLED 4k 55”   Any reccomendations ? Thank you,Mikey

Can I buy a black Arc and a White Sub Woofer or do I have to the same color?

I am currently planning to use SONOS for all my music and TV-needs. I have a room that is 4x4m where I plan to have as a “base” for both TV and Vinyl/music listening. The setup I want to go for is Arc+Sub+2 Era100 in the TV room. Can I use one of the Era100s to connect the Vinyl Player to the SONOS network of speakers? And then in the room next to the TV room I want to have 2 Era100s in one zone, and 2 in another zone. Can I still send the vinyl from the Era100 to all the other speaker zones?

I have dumb speakers i use via an integrated (Marantz) amp. I just bought a Sonos Connect, hoping I could use that to make the dumb speakers part of my Sonos set up, but can’t get them working to stream music as I’d hopedI’ve connected the Connect via RCA cable to the amp. And the Connect is being recognized via my Sonos app. (It’s powered up and named). My other Sonos speakers are working.Not sure where I’m going wrong with the wiring of Connect to amp. Or did I misunderstand what hardware I needed to get my dumb speakers integrated to my Sonos set up??!! Thanks for any advice or ideas