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Hi,  I am having problems with my Sono’s system dropping speakers and stop playing music unexpectedly so I purchased a new Sono’s Boost.  The instructions didn’t work at all.  After plugging the Boost into the Ubiquiti Amplifi system the Sonos app couldn’t find it.  I called tech support and got a person that I could barely understand.  He walked me through rebooting the router, rebooting all 6 speakers, deleting and readding the sonos app, and factory resetting the boost.  After over an hour on the phone I had to pause.  I have reset the entire system at least 6 times now.  Finally the Sonos app found the boost. When I went to add it there was a point it said to pressing the flasing infinity light on the Boost.  The problem was the light would never flash.  After pressing it anyway, the app went into an error 800.  It tried unsuccessfully to update the boost.  It never got it added and somehow I ended up losing 3 of the speakers from the system.  I have a main router from AT&T del

What are the recommended steps to remove account data and factory reset the Arc and in what sequence?

Hello, In my lounge I have an LG OLED TV and connected to it are@Sony X800M2 that plays DVD-AudioSonos Arc In another room where I listen to a lot of my music I have an Era 300 Is there anyway I can get the Sony to play to the Era.I tried grouping the speakers together in the App but then that wants to play the music selected on my phone. I am sure I had this working tonight as I received my order of DSOTM in Dolby Atmos, started to play it bu then the phone went and it was my sister. Half and hour later I went back to DSOTM and once again the phone went and it was my daughter. An hour later to late for music I am working my way to get two more Eras. Then I can have a pair hooked up to the Arc as rear speakers but I am financially a little way off that at the moment  Ta  

It’s been happening since spring this year.  It takes me up to 4 tries to change a channel.  I’m playing tune-in and NPR streaming stations.  Everything worked fine for a few years.  But i have to plan around the non-response of SONOS so consistently that I’m thinking of ditching my 4 speakers for something else. It’s the same issue as this person - who did not receive a solution so far as I can tell. 

Hi Does anyone have any recommendations on an external hard drive to use with sonos, I want to transfer all my music to one and use it.

Tengo problemas de sonido con Netflix, de vez en cuando salen pitidos como interferencias por tidos los altavoces, tengo que resetear. Moderator edit:Google Translate- I have sound problems with Netflix, from time to time there are beeps like interference from the speakers, I have to reset.

This has been very frustrating. I recently moved and had to change routers. I was using an ASUS router and had zero issues with my Arc, Sub, and two One SL speakers being connected. I can get the Arc and Sub connected just fine and they work great but the two One SL will not connect to my WiFi and I cannot figure out why. Can someone help me with this issue please!? 

I currently have surround sound with a Sonos Arc, a Sonos One and Sonos one SL. Is it possible to add a Sonos Era into the mix? If not, is it worth it to swap the two Sonos one's out for the Era? Any advice appreciated.

I have Pandora and spotify set up on sonos. By default when I open up a room Pandora is the default. How do I switch to spotify as my music source for a room? When I choose spotify there is no "play" button. My only choice is "spotify" and "shuffle" and when  I choose spotify it plays on my phone which is where I'm using the app. Assume I need to use "shuffle" as 'm trying out the free version of spotify?

I have had a Sonos set up since April 2017.  I have a pair of Sonos Ones in the kitchen set up as Stereo pair and a TV Soundbar plus Bass unit in the living room.  I have another Sonos one in a room my wife uses as a Studio.  To avoid overload on the house Wi-Fi network I have a separate Sonos Boost plugged into the router.  All of the units are at least five years old.All of this has all worked perfectly until recently when we have started to get ‘drop outs’ on the set up in the living room when playing music or internet radio.  The sound will continue in the kitchen and Studio but drop out for a few seconds in the living room before coming back in again.  Any ideas on what could be the cause?I have done some searching on a possible cause but the suggested answer is poor wi-fi and that I should move a offending unit closer to the source.  I struggle to accept this as for five years everything has worked perfectly and it has only recently started to misbehave.  In any event, the Boost

Version 15.7 of the Sonos Controller and still no fix for the Apple Music "Song encode incorrectly" Bug  how much longer will we have to wait? 

 Hi, I wanted to know if someone can confirm me that using Airplay from the TIDAL app, the right quality, like Atmos is achieved. In the Tidal app it shows in each track, the correct quality, whether Atmos, 360, flac, etc. In the SONOS App it doesn't say anything in the audio input in “About my System” info.Tidal App playing Atmos track:Airplay setting Tidal App:on Sonos App:I was using the amazon product fireTV with Tidal for Dolby Atmos, but I got this iPad (5th gen) and I was looking at that in the Tidal app during some test.On the sound, I could say the experience is almost identical, I'm not an expert to give a professional opinion. Thanks! Moderator edit: removed identifying information from last picture

Idle Auto Disconnect is turned off and yet ERA 300 speaker shutoff and I have to unplug from the outlet and plug back in for it to reconnect.

I how two Sonos 1s (2nd generation) and the sub mini in my home office.  I am looking to connect a stand alone CD player to this setup.  Which Sonos products (current or discontinued) would accomplish this?

Helloi have a NAD streamer  (bluos DAC C658) and am contemplating getting Era speakers for around our house. Can I use this DAC to stream music to different Era 300 and 100 speakers (in different rooms) over my WIFI? Anything I need to keep in mind for the setup or when using this combination? Thanks! 

Can you charge a move 2 with a 12v usb  car charger?

I have a vintage JVC amp in the following configuration: Audio Technica AT-LP3 turntable JVC AX-1 amplifier Marantz CD-63 cd player  Wharfedale Diamond 220 speakersThis set up is in one room, along with a Sonos Port. A Sonos Era:100 is located in another room, at the other end of the house.I don’t have a manual for the amplifier, but do have a vague recollection concerning a difference between Tape-1 and Tape-2 (an image shows the amp’s connections) -- I have read some posts here and elsewhere that recommend using the tape out/record sockets to connect a vintage amplier to a Sonos Port.So far, I have had mixed results integrating the Port and the Era with this set-up.When the Era in the kitchen is playing Radio 4 via the BBC Sounds app, I can send the signal to the Port and the signal plays in both rooms.However, sending audio the other way is proving to be a bit trickier.After much fiddling/tapping on the app and experimenting with RCA connections between ampliflier and Port, I have s

I have a Beam gen 2 and 2x SL one with a sub mini as a surround home theatre set up. Just purchased 2x era 300 for a complete surround experience. BUT, I can not seem to connect the era 300 correctly. Can someone please help? Moderator edit: changed all “arc” to “era”

Jeg kan se at andre også oplever at DR’s programmer pludselig hopper ca. 30 min. tilbage så man kommer til at høre det samme en gang til. Men jeg synes ikke jeg kan læse mig frem til en løsning på det meget irriterende problem? Jeg er klar over at jeg “bare” kan trykke på programknappen eller skifte program for at få den tilbage til nutid, men det er jeg efterhånden ret træt af. Er der ikke en reel løsning så man bare kan lytte til programmet uden afbrydelser?

Hi, I recently bought a brand new Sonos Move from Japan and I live in New Zealand.  I’m having trouble doing the initial setup via the Sonos mobile app.Launched Sonos app, and discovers the Sonos Move speaker. I tap “Add” App tells me to press the infinity button that’s playing the chime. App connects to Sonos Move successfully. App asks to connect to wifi and I enter my wifi password carefully and verify that it’s correct. Click Connect. App stalls on “Connecting Sonos Move to <my wifi>” for 2 minutes. App says “There was a problem setting up your Sonos Move.  Let’s try something else”.  Tap Continue. App says “Go to iOS Accessory Setup to connect your Sonos Move to your WiFi”.  Tap “Go to Accessory Setup”. After 30 seconds, app says “There was a problem during setup.  Restart your mobile device or use a different one and try again”.I’ve factory reset the device several times and am getting no further.  Some advice would be appreciated.  Thanks. 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. The sound keeps cutting out intermittently on my Sonos 1 speakers. It’s happening in two different rooms.  I have a strong wifi connection 

If I’m playing music on more than one speaker and want to change which speakers, when I click the icon that shows all of the available speakers on our system, uncheck the ones I no longer want it streaming to, then click Done, nothing changes.   The same group of speakers continue to play.    If I do it over and over, maybe uncheck one, click Done a handful of times, eventually it might be removed.   Or try unchecking another, Done, uncheck again, Done, uncheck the same one again, Done, eventually that might be removed too.   But I can never just uncheck a group of them, click Done, and have only the remaining checked speaker(s) be the ones remaining.Anyone else have this problem, and if so, anything that can be done or just a bug in the app?I did try uninstalling the app then reinstalling and logging in again, keeps recurring.     I’m using the most recent version, updated 9/14/23 as of the date of this post.

Is there a way to set the assistants volume (Alexa) at an independent base level that doesn’t change with the arcs volume.  The assistants volume is always too high or too low.

I have two Five’s and the Victrola Stream Carbon. My internet as of late has been slower and I’ve got three kids streaming massive amounts of data all the time haha so I feel like the sound quality of my setup has diminished lately. Even though I have each component plugged into the back of our router. Is there a way to hardwire each speaker to the turntable so everything isn’t reliant on our internet? TIA. 

I have sonos connect (ist version)hard wired and use the latest app 15.8.1  and  sonos  os2.   Music will play, then all of a sudden it will stop for about 5-10 seconds, then start to play again.  this process can go on all day. I’ve unplugged connect and my router. waited about 30 secs and restarted my router then in about 2 minutes later plugged connect back on.  This will help for about half the day, then the music drops again and process of dropping music continues.  any solutions is greatly appreciated   thx!