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I have just purchased an Arc sound bar and a Gen 3 sub-woofer. Can I mount two rear speakers on a 3 metre ceiling.If so, what type and do they require additional brackets Thanks,Stan 

After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that  my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

Hi,I have an old speaker still with the S1 app and also newer speakers with the S2 app.I can sign into the Sonos Account page and the S2 app with my email and password combination but the S1 app will not accept that same login.Not sure why this would be if it works on the website and the S2 app. Appreciate your help.

While watching movies and shows the music is too loud and the dialogue too low…

Hi.After updating to 15.9 I put dark side of the moon on and it kept saying cannot play track unable to connect to Amazon music and would skip to next song.Anybody else had this issue.I have done all the usual stuff.reset etc

I paired Arc with a pair of Era 300. I’d like to add a pair of Play1 as additional surrounding speakers. Can I add two pairs of surrounding speakers with Arc?

I’ve been having trouble lately finding or accessing Spotify’s ‘Discover Weekly’ on Sonos. Is it just me? The algorithms seem evermore predictable. DW is often pleasantly surprising in its variety. 

This is a simple question, but is there any way to connect a Sonos One speaker to a TV using a Sonossound bar?

I have most of all Sonos speaker and I use all of them with Airplay but suddenly My beam Gen 1 is not showing in the Airplay. I can connect from spotify but from Apple Music and Direct airplay it is not working. I tried to restart and reset but still It’s not in the list of Airplay. What is the possible problem and the solution as well.Thanks.

HiI see that there are several people with different issues on Apple TV 4K → Sonos so sorry if this has been answered elsewhere.I have an older LG OLED that only has ARC and not eARC support so that is why i bought the Nedis product which seems to be the same as the Orei one.When I connect my apple tv through this box the sound cuts in and out a couple of times per second it seems and app shows PCM 7.1. I also have a chromecast ultra 4K and a nvidia shield pro and when using these as inputs for the same sources Netflix/Apple tv+ etc sonos arc performs perfectly with dolby atmos displayed in the sonos app.Is there a general issue with apple tv 4k directly communicating with a sonos arc ? I know the common setup would be with an eARC supported tv in between but I would think the box would do the same job as the tv - transferring lossless Atmos to the Sonos Arc.I have tried having the Apple TV connected to the Tv and the Arc connected to the tv then I get sound not cutting in and out but

My phone was able to detect the Play3 but when the Sonos Play 3 was supposed to play an audio code, there was no sound. I tried pressing on the volume up button but there was still no sound. Alternatively, I followed the app prompts and pressed on the play/pause button, but nothing happened either. How do I fix this?My account has no system either since I have not been able to connect to any of my sonos products.

Hi, since late last week, I’m using a Pixel 8 Pro (Android 14).The S2 app connects like a charm and the Sonos widget is behaving just fine when connected tot my WiFi network.But whenever I go outside (or switch to mobile network) and re-enter my WiFi connection, the widget keeps saying: “Not connected to Sonos. Tap here”.  When I tap, the S2 app opens and the widget re-activates.On my OnePlus 7 Pro phone, the Sonos widget immediately notices re-entering WiFi connection and activates back again within seconds.This clearly has something to do with Pixel 8 Pro and/or background services not being allowed, in order to let the widget re-connect.I already excluded the S2 app from the Android battery management, but I’m afraid this doesn’t help. I see no further or in-depth settings that may help to keep the widget polling on reconnecting.Any advise is more than welcome!

Hello If i use timed playback on my ERA100 the green light comes on for a few second's at the end of playback.Wouldn’t be an issue but it’s in the bedroom and wakes you up as your trying to nod off. Cant see a setting that stops this?

Hi, Was thinking about buying the Ultimate Immersive Set with Arc as I’m amazed with it’s sound, but my room configuration would mean that my left wall would much further away that the right wall, like 4m to the left from the rear left speaker and 80cm-1m for my right speaker.Would this cause a major drama in atmos effects etc?I’m assuming it’d be a major problem, but is Sonos smart enough to cope? Oh, and also the ceiling is 3.5 meters high. 

Hi all,I’ve been using an S1 Amp for a decade, it’s still going strong, but I’ve recently moved and have a lot more space where I live - having multiple speakers is now something I’m keen to do.But: my new place is large, and I have a vague memory that the speakers might need to talk via their own wifi network with each other, rather than using my home’s wifi network. If this is the case, I suspect I’m going to have a problem because brick walls and wifi aren’t good friends - I’ve had to put in multiple access points, but if S1 speakers don’t use the existing network, I might be out of luck with this plan.For what it’s worth: the room where the Amp is has an S1 Bridge with an ethernet connection to the rest of the network, but adding more Bridges in other rooms isn’t an option.So: do S1 speakers need to talk to each other directly (via their own mesh wifi), or can they communicate entirely through an existing wifi network?

There are many more topics comparing these players. Please click here to see a list of more topics around the same subject. Tried both arc and beam gen 2, am I missing something? Having trouble decidingSo I went to Best Buy to test the Beam gen 2 (with sub mini) and Sonos Arc (with sub gen 3). I test both with/without the sub. The Arc I could see why people say it’s better for movies. When I played the demo - Arc had the volume distributed a lot wider. Movie effects like water splashing felt widerHowever, the beam felt a lot punchier (probably because the sound is more direct). The Beam felt more in your face. For the same volume it felt like it was louder. The sound felt a lot clearer for the same volume compared to the arc. I have a 650 sq ft apartment with 12 feet between front and back wall, and a long hallway (30 feet) on my left side and a wall basically directly to my right. Would the arc be better for if I eventually upgrade my TV? I much preferred the more direct sound of the

Hi. I have just purchased a Synology 224+ NAS and copied my approx 18,000 song Music library across from an old PC that is on it’s way out. All is running fine with Sonos accessing music from the NAS and the Sonos S2 index process completes in a timely manner. The only issue I have is that my approx 30 “Imported Playlists” list is duplicated within Sonos as per the photo “snippet” below.Not a major but does anyone have any clues where the “Imported Playlists” table is built from. iTunes now points at my NAS music share and the playlists only appear once within iTunes as shown below. Ross.

I have just added a second Era:100 to my setup, and have configured the new speaker as a stereo pair in the kitchen with an existing Era:100 in the same room.When I play music from another room (vinyl or cd via a Sonos Port attached to a vintage amplifier) the stereo pair work fine, but when I play BBC Sounds in the kitchen, only one speaker (the original, not the newcomer) plays the stream.I have tried going into the EQ settings in the Sonos app and shifting the balance to the right; this confirms there is no stream to that speaker. The same thing happens when I try Sonos Radio.Both BBC Sounds and Sonos Radio were installed as services before I added the second Era to the setup.Libby was also part of the original set up, and this plays to both speakers. I have rebooted each Era, and have also reauthorised, and removed and then re-added the faulty services, but all to no avail (I also removed and re-created the stereo pair several times during the process of trying to get BBC Sounds to

I used to be able to play music i have stored on my phone and suddenly "this device" option has completly disapered as an option under any tab on the app. I updated by phone and the app, i check permissions, all the file locrion stored on my phone are under music, nothing has changed from when i could play from my phone to now when i cant. This is very frusting as there are some songs i have that arent availiable on streaming services.  How do i fix it?  

I have a touch tunes jukebox and I have it hooked into a Sonos Port. When Sonos detects that music is playing on the Touch Tunes, it switches over. But I have an odd quirk that it won't switch back to my Sonos radio when it's done playing the song. Is there any way to achieve this?

Most of the time when I try to use Napster on my Sonos Roam with the Sonos 2 app I get the message “unable to browse music”. Other music sources work fine. Sometimes after trying to connect to Napster three times if finally connects. Is there a way to fix this?

Sonos beam will not work at all on occasions. When it does work I cannot control the volume. What can I do?

How does Sonos plan to solve the issue of accessing lock screen controls and device hardware button on iOS? Removing that functionality with release 15.6 on July 25, 2023 is a significant impact on the user experience. Our phones are the primary way we control the product so is there a solution other than having to unlock the phone every time we want to control the volume, change a track or turn the system off? Please clarify your plans or provide alternate solutions. Note: I do not use voice controls with my products, so that is not an alternative. Thanks. 

I am building a surround environment with sonos beam gen2 and two sonos one sl.In this environment, the volume of the rear speakers is low when the beam is connected to the TV, is it possible to increase the volume of the rear speakers only?

I’ve done the searching and I’m pretty sure I know the answer is no… but I thought I would check incase something has changed. Setup - Sonos Arc, Sub Mini & Amp. The Arc & Mini are in an area with no ethernet. The Amp is connected to some in-ceiling speakers and the cable runs back to a rack room in our basement. The Amp is in the rack room so it has access to wireless & ethernet but is not in direct wireless range of the Arc Is there anyway to get the surround sound setting working in this setup without re-wiring the house.