Hi
I cant get bbc sounds to play on my various sonos speakers when i use Alexa.
I have it set up as a skill but when i ask Alexa to play Radio 6, it says on my speakers , playing Radio 6 on bbc sounds but it dosnt play anything.
All was working before untill i bought a ring doorbell
Would be grateful for any help
Thanks
Hello
It appears that your system has lost connection to the Amazon Alexa Cloud. I am not sure how adding a ring doorbell would affect Amazon Alexa on your Sonos.
Please have a look at the following support article : Alexa commands not working on Sonos
More specifically:
Open the Alexa app and tap on the More menu in the bottom right. Tap on Skills & Games > Your Skills > Sonos > Disable Skill. Once disabled, tap on Enable Skill.
If the above does not resolve your issue, have a look at the Advanced fixes on the support article.
If that fails too, I’d recommend reaching out to our Sonos Support for some live troubleshooting.
I hope this helps.
Many thanks Sotiris C , this has solved my problem..
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