I have 2 sonos roams and they have both lost connection with Alex so I'm unable to control by voice
Best answer by Jamie A
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Userlevel 7
+16
Hi
Does Alexa on the Sonos Roam respond to any command or does she not respond at all. If she isn’t responding, then the microphones on the Roam speakers may be disabled. The LED next to the microphone button is hard-wired, so if the LED is off, then you know the microphone is off.
If the microphone LED is on and Alexa responds with phrases like "I'm sorry I can't understand right now" or "That Device is offline", then we know it’s not a microphone issue and that Alexa is enabled. Check if non-music commands work, such as asking Alexa for the weather or time. If she doesn’t perform these skills, you may have to remove and re-add Alexa to your Sonos system.
I would recommend checking in the group section of the Alexa app that under each group, the Sonos device is checked for the "Preferred Alexa-Enabled Device" AND "Device, which is found by opening the Alexa App → Devices → Groups. It’s also worth removing and re-adding the Sonos skill in the Alexa app.
If the steps above don’t help resolve the issue, I would recommend reaching out to our support team for further assistance.
I hope this helps!
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