Answered

Is there a way to set the assistants volume (Alexa) at an independent base level that doesn’t change with the arcs volume.  The assistants volume is always too high or too low.

I have two Five’s and the Victrola Stream Carbon. My internet as of late has been slower and I’ve got three kids streaming massive amounts of data all the time haha so I feel like the sound quality of my setup has diminished lately. Even though I have each component plugged into the back of our router. Is there a way to hardwire each speaker to the turntable so everything isn’t reliant on our internet? TIA. 

I have sonos connect (ist version)hard wired and use the latest app 15.8.1  and  sonos  os2.   Music will play, then all of a sudden it will stop for about 5-10 seconds, then start to play again.  this process can go on all day. I’ve unplugged connect and my router. waited about 30 secs and restarted my router then in about 2 minutes later plugged connect back on.  This will help for about half the day, then the music drops again and process of dropping music continues.  any solutions is greatly appreciated   thx!

Hi ~ I've had a Sonos 5 and use it daily since 2021. Recently it disconnected, which frequently happens, but this time the prompt says the Sonos is unregistered/unused and must be factory reset. 1) I don't know how to reset this device 2) Will resetting delete my many playlists? Grrrr... Also getting a msg the product can't reconnect to our Wi-Fi. Nothing has changed with router, Wi-Fi, etc in our home. Super frustrated. Have unplugged/replugged the Sonos, the router, the coffeemaker HA! Still silence. I miss my music terribly! Thank you!

Bonjour,savez-vous pourquoi il n’est plus possible de piloter le volume sonore à partir des boutons physiques d’un IPhone 13.cela était opérationnel avec mon IPhone 8, je ne saurais dire si cendrillon le modèle d’IPhone ou alors la version de Sonos …merci de votre retour 

Hello, we added a Beam 2 and a Sub Mini to our system this week. Have had the Amp about a year and love it. Last night when watching a movie on Prime there was a loud scene with folks yelling in a court room and suddenly the Beams volume dropped to around half what it was and then returned to where it was. Was 1-2 seconds so I didn’t have time to look at the App. I can’t find any settings or issues in the app. Do I need to exchange the Beam for a new one or anything I can do to be sure it is ok and not a bad unit?

Working on my outdoor set up. I have optical connection. Running a long distance from outside TV. I want to put a Sonos amp outside, but don’t know how to adapt Sonos amp to optical connection coming in. 

I have the playbar, two rear speakers and a sub woofer in two different rooms using the S2 app. All products are showing on the app and connected to the system. However, dining room and bedroom are grouped together for some reason ( they were not until today) and I cannot separate them. Please advise on how to separate them so that the sound from the dining room is not playing through the bedroom speakers. 

I like to listen to entire albums, and if I enjoy them,  I want to save the artist and album name in some directory so that I can recall them when I’m choosing something to play at a later time. No need to create a playlist. Napster does this perfectly but it has so many connection issues that it has become close to worthless. Is there another service that meets these requirements?

my Sonos one speaker fades in and out when listening to TV since I stopped My cable TV. I still have Fios internet and the speed is much faster now. Sonos sound bar and rear surround speakers seem fine.

2x dead roam speakers 14 mos/ 17mos use.  The china 18650 batteries are junk.  I guess the battery module is smart enough not to overcharge these lithium batteries to a thermal runaway condition and burn down the house.  Never buy these speakers, knowing they are disposable same as the cheaper ones.Good job on battery control module, no lithium battery fires reported yet!!

i would like to know until which year sonos shall provide battery replacement support on sonos move speaker. if anyone knows answer to this, kindly reply. 

If have changed my wifi and can't reconnect my zoneplayer Play 5

After moving to a new house with a different wifi, our system won't connect.

I bought a pre-owned Sonos One and trying to set it up.  It asks for the email address and password of the account associated with the previous owner's email address.  How can I erase or delete that account and set the device up on my new account?   Hope someone can help.  

hi all,I own a gen1 system composed of a playbar and a sub and a few play 1 speakers.I would like to upgrade my playbar to a Beam Gen2will it work with the rest of my setup?thanks mucho  

I have a Beam Gen 2 plus mini sub. I have just bought two Era 100s. I want to use them as surrounds (have done that). During the setup I said yes to stereo pairing, but that’s not in fact what I want.  I want the 100s as separate speakers in a group with the Beam, all playing the same full stereo music (for max volume in party situation).  Do I need to undo the stereo pairing before grouping the speakers by playing music on the Beam and holding down the play/pause button on each 100?  If so how do I do that?  Once done how easy will it be to switch between surround mode and grouped?

Dear All, I am planning to buy used sonos playbase and wanted to check if it is compatible with my Sony Bravia 49xd8305 TV.Could you please help me with this.BTW I have sonos play 5 connected to my TV and wanted to check if playbase adds any benefit over my play 5.Thanks in Advance

The service from YouSee Musik suddenly stopped for SONOS. I have tried to remove the YouSee Musik service and wanted to connect I again but now it is no longer on the list of selectable services in SONOS. Anyone knows of changes between SONOS and YouSee?

Himy sonos system is 10 years old. It includes a pair of play5 speakers, a playbar, and a zone bridge and is operated with the s1 app. I have recently moved to a house where I am using starlink for internet access. The starlink router does not have an Ethernet port. is it possible to use my system without connecting the wifi router to the zonebridge with an Ethernet cable?

Hi.  I have an arc connected to a Samsung QE60b and sky stream puck connected to tv. I am having issues where the audio cuts out for 2-3 seconds every 15-20 mins. I have tried every different combination on audio settings on both TV and sky puck and retuned via trueplay but the issue is still there and gets worse on different settings. I’ve read a few similar posts but haven’t found any workaround.  anyone have similar issues and found a solution. 

I bought a "beam" and now I'm undecided whether to add Era 100 or Era 300. Does era 300 make sense with a beam? Does Atmos work in the sound round Era 100 + beam configuration or only with Era 300? In addition to these I will also buy a sub-mini. Thank you

Bonjour, j'ai acheté un Sonos Arc avec un subwoofer. J'ai plusieurs petit baffles Google, je n'arrive pas à mettre de la musique de Spotify sur l'arc et les baffles Google en même temps. Je n'arrive pas à faire des groupes, que ce soit sur Google Home, Sonos ou Spotify ( qui me renvoie sur l'appli Sonos) Des solutions ?Je veux regrouper les haut-parleurs Sonos avec des haut-parleurs Google mais cela ne fonctionne pas dans l’application Google Home Google Translate:Hello, I bought a Sonos Arc with a subwoofer. I have several small Google speakers, I can't put Spotify music on the arc and the Google speakers at the same time. I can't create groups, whether on Google Home, Sonos or Spotify (which sends me to the Sonos app) Any solutions?I want to group Sonos speakers with Google speakers but it doesn't work in the Google Home app

Al estar sonando alguna melodía se empieza entrecortar la música de unas Sonos a otras Sonos, alguien sabe por qué pasa esto?pareciera como si se apagara y regresara segundos después la música  Moderator edit:Google Translate- When a melody is playing, the music starts to intersect from one Sonos to another Sonos, does anyone know why this happens?It seems as if the music went off and came back seconds later.

anyone know how to connect these services to the app? Spotify connected fine but keep getting the "couldn't make a connection" message