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I used to use Tidal and it worked fine. I switched to another streaming service for a while but left Tidal in the Sonos list of services. Yesterday I resubscribed to Tidal and it worked fine. Today it will not stream to Sonos. I have removed Tidal from the list and tried to re-add it but get an error message "something went wrong". Having read some other answers  I have checked my Tidal login details and changed the password but cannot add Tidal to the list of services. Any suggestions please? All other streaming is working. This applies to both phone and tablet (both Android).

Hi all, I have the Sonos 2.1 amp and want to add a sub woofer to the Bose 251 outdoor environmental speakers.The Bose speakers are not wireless and on the back of the amp there is a single rca plug labeled sub. So do I need a passive or powered sub to connect to this amp? 🤔 Also any suggestions for an outdoor sub would be awesome!ThanksPhil

Hello!  we are planning to install 4 speakers ( 2 stereo pairs ) to  private gym. There is going to be between 100 to 200 users and is possible to use system by their own sonos app without registering and if they wanna play all music from Spotify or Apple Music is this possible? 

I have a simple home theatre setup consisting of a Beam Gen 2 and a pair of Symfonisk speakers which I’m happy with for TV and music streaming. Now I’m thinking of adding a pair of Era 100s connected to a turntable to replace my old analog HiFi setup.My question is how will the Era 100s interface with the existing setup? I’m planning to position the Era 100s as a traditional stereo pair in front of the listening position and was wondering if the turntable input to the Eras could also play through the Beam and the Symfonisk speakers simultaneously?Also, would the Era 100s be able to ‘join’ the existing home theatre setup not as surrounds (I’d still use the Symfonisk pair for surround sound), but as front left and right speakers either side of the Beam?Finally, when streaming music, can the Beam, Symfonisk and Era 100s work together simultaneously?Thanks in advance for any answers

Hello,My problem: SONOS cannot access my music library, unless I switch off ZoneAlarmWhat I have:3 SONOS One SONOS controller version 15.7 installed on my PC My music library on a hard disk on my PC The folder of my music library is shared for SONOS ZoneAlarm Firewall, version 15.8.200.19118Any idea on how to configure ZoneAlarm in order to solve my problem will be welcome. Thanks.  

I receive the following error while trying to reconnect to my iHeart account. 

Hi there,I posted about a month ago that my Roam was losing contact with my Sonos system and finally it wouldn’t connect at all. I was given a few things to try, like resetting, recharging etc. All I get from it when I try to recharge it is the orange light. When it was sitting on the wireless recharger there wasn’t any light that came on. So I used the original cable with a wall charger and I got the orange light. The button on the Roam doesn’t do anything. Right from day one that button seemed really shallow. Almost flush with the body of the speaker. And when I first got it I felt like I was pressing the button too much. But I think I used it for about a year and I kept it on the wireless charger in my bedroom. In the summertime I’d put it in the top of my backpack and take it outside. I’m in a wheelchair and the backpack is on the back of my chair. I’d take it outside on my patio and I usually wander around my big yard, picking weeds or working on the garden. Or I’d just sit back a

Hi just out of the blue my sonos five keeps jumping , it was perfectly working before . It’s Wi-Fi connection my set up has states it’s excellent . I have tried adjusting the audio delay options but still doesn’t work . 

I have an Era 100 speaker with a turntable connected via line in.  I group the era 100 with a Play1 and the records play through both speakers as expected (and sounds great).  Shortly after one side of the record ends, the 2 speakers become ungrouped.  This happens every time.   So, when I go to flip the record, I also have to re-group the 2 speakers again.  It is quite annoying :(

Good Morning,If I may, I have just a question:If I connect 2 ONE SL as surround speakers to my Sonos Beam (Gen 2), overall could work with Dolby Atmos or will work just on 5.1?Thanks

I’ve come to own a Playbar and several Sonos One speakers for free through a friend. I was thinking of adding a Sub mini but I am worried about the life spans of these products. Sonos claims they will support products for 5 years after end of sale dates.Sonos seems to have stopped selling playbar around 2020 So that’s already 3 years. If I buy a sub mini I would be buying into an ecosystem with only 2 years left on the Playbar? (I can’t find end of sale dates for Sonos One).Just want to confirm if my understanding / math is correct here. And to find out the end of support day for Sonos One speakers. P.S.: I’m new here so apologies if this info is easily available.

I just set up my new era 300 and tried to run quick tuning. I received an error that stated that it was not supported on my iPad Pro 12.9” 6th gen.I wanted to do a quick tuning which uses the microphone on the era 300 but there’s no way to initiate it. Has anyone else had this problem and have a possible resolution?

I have a few speakers grouped and only some are playing. The troubling issue is the controller looks as if all are playing but many - including part of a sub/era 100 pair - have no audio. I have stopped and restarted playback with no luck. This occurs while playing a station from Amazon Music (basic access w/Prime membership) and on a Sonos Era 100 + Sub, a Move 1, a Roam 1, a Play:3 and Symphonisk picture frame speakers all grouped. Diagnostics no. 1636438787

Dear community,My family consists of me (father), my wife and my two sons. We have SONOS speakers all over the house, among them Play One’s in my kid’s rooms. We all have the SONOS S2 app installed on our individual iPhones, and each of us is logged into his or her own respective account of Apple Music Family, also being logged in to each one’s individual account of the Apple Music Family service on each one’s SONOS app. The SONOS system is registered to me.Obviously, we want to prevent that our four different music tastes are mixed. All works fine as long as the (Apple Music or SONOS) apps are used. Even when started by everyone’s SONOS app, the library, “recently played” section and music suggestions on the Apple Music accounts do not mix, it’s all allocated to the right account.Now enter voice control. My sons have Sonos One’s in their rooms and I understand that only one Apple Music account can be allocated to the houshold’s Alexa. Then we tried Sonos Voice Control and initially go

When trying to add Apple Music it asks for a Filepath. Where do I get this? (A grey haired dinosaur)

Hi, Looking for some help with getting sound via my Roam connected to my turntable.  This is the setup I’m using: Rega Turntable > Pro-Ject Phono Box E BT 5 via RCA cables > Sonos Roam SL over bluetooth.. The issue I have is that it pairs successfully but I get no sound via the Roam.  I can confirm there is no issue with the pro-ject preamp, it works OK if I connect a different speaker to it via bluetooth.  Does anyone have any suggestions?  Is it perhaps a codec issue? Thanks

I have bought a Sony TV for the kitchen and as it has a pretty decent picture I thought I might add a Ray. The TV has only ‘arc HDMI’ or optical out,  so I wondered whether there might be a lip sync problem when feeding the audio from my SKY Q box ‘via’ the TV.I previously did have a lip sync problem with a similarly arc equipped Samsung TV and Beam. The audio from the SKY Q satellite box was slightly delayed ( lip sync problem ) but TV apps’ audio, direct from the TV into the Beam was fine.  Thanks in anticipation…..Tom

Hi!i’ve a playbar, a sub and 4 play one speakers.The playbar is connected to my Sony tv with optical cable because The playbar doesn’t have arc input.i’ve created my sourround system room with sub, soundbar under tv and 2 play one on my back. In order to add the other 2 play one as left & right channels i’ve created a new room and i’ve made a Group with the two rooms.The PROBLEM is that when i turn up and down the volume using the remote control of my tv the play one L&R doesn’t change the volume.is it possible to connect the L&R speakers in the same room of sourrond system?  kind regardssimone

Hello All, I have a BT Home Hub 2 and four BT Whole Home Discs. Sonos signal is poor upstairs and Wi-Fi is cluttered with to many devices. I want to introduce a Sonos Boost. Where should I put the device in the house and what should I connect it to please?

I have more than 20 Sonos speakers finally working together in our home. For a vacation rental next week I’d like to take a couple of speakers for use there.  I have one Move and know that w its Bluetooth, I could easily use that without messing with any rental WiFi matters. Does the Move provide a means to incorporate additional Sonos speakers? Or is it the usual process of taking an Ethernet cable and hoping for success w the rental’s router?Would a « travel router » be a good idea to purchase and take with us?And lastly, if we set up a new Sonos network at the rental, will that negatively affect out home’s network when we return and set up our speakers to work again with the residence setup?

Sooo Frustrated; Plz Help?Sonos Roam stopped playing sound..While I could connect/disconnect, & speaker would make connection sounds- no music nor media would play..Checked Bluetooth device settings connection on phone= Everything correct & ph said connected/playing sound thru speaker..(It wasn't)1st tried to turn off & on=Reconnected/Disconnect sounds, but still no sound thru speaker..I unpaired on phone, disconnected from powersourse, turned speaker off & on=Wht light blinking, but Bluetooth Scan could no longer find speaker..*I completed factory reset.. etc.I'd turn it on, white light would blink, then eventually green light blink & stay blinking*Held down power for 2secs to put into pairing, but could Not get into pairing mode??(No blue blinking light)..Tried to hold down power for 5secs & wait for "chime"= Sonos no longer makes ANY sounds @ All..Although appears to still shutdown after 5secs..Tried Factory reset again, tried everything I can think or find,

Hi!I have a Play:1 speaker that was connected to my record player a Connect Gen 2 which has stopped working. I’m on a budget and want to replace it, does it need to be a Gen 2 Connect or would a Gen 1 work? Thanks so much!  

So I’m posting this on behalf of a family member who is at an apartment complex and unable to get 2 1st gen Sonos Ones to connect to the “community Wi-Fi” they have. And by that, I mean it’s run by a company called Pavlov Media, and you have your login where you have to add your device‘s MAC addresses into their portal in order for the device to get working Wi-Fi.He used the MAC address under the unit / on the box, but neither Sonos One is able to connect to the Wi-Fi network. I then wondered if this MAC address is the wired connection MAC address? How can we find the Wi-Fi MAC address of the Sonos One if we can’t get the Sonos One to connect to Wi-Fi without it? (i.e. we need to be able to add the Wi-Fi MAC address into the Pavlov Wi-Fi device portal)I found a few other threads on Reddit of people who had trouble getting this Sonos speakers to connect to community Wi-Fi setups like this. No solution from what I can tell.

Error message shows on -apparently- random songs, system plays some songs and artist without problems but some others such as “sofia” from Alvaro Soler and “Build a Fire” from the Magician, Clew &Prov it pauses and shows the message. The songs plays well from the youtube music app and when I cast it to a google speaker. The system that I am currently using is a Sonos one

My Sonos Connect can see songs on my iTunes library but to play them I have to slect and play . When I try to play a play list or artist from the library I get the ‘’Unable to add songs to the queue” This is not a problem with my Sonos Play or my Connect Amp .thanks for any ideasBrendon