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The volume of the Move is very low. I can't increase it. It used to be twice as loud. I use it with iPnone and iPad. Moderator edit: changed “Move One” to “Move” to avoid confusion (Move or One?)

I have 3 Ikea speakers gen 1 (s2) and an Connect:Amp (s1). I would really love to use all in the s1 app. But I can’t downgrade the speakers. I’ve tried everything:resetting the speakersresetting/rebooting routerupdating aps, delering them, rebooting the phoneBut the downgrade fails again and again.Is it posibly at all? And if it is, what am I doing wrong?

Guys, we own an LG OLED65W9PLA wallpaper TV but are not impressed with the sound we are getting from the LG soundbar. The wallpaper TV is 3mm thick (or so) and therefore all the connections are built into an external device that also houses the speakers and Dolby Atmos system (the “connection bar”). We run the TV in a large room (something like 80 sqm) that opens up open plan style into an entrance area and a corridor. The floor is entirely stone tiles with two large carpets, but acoustically I think this environment is a challenge. We have not really been satisfied with the sound we are getting from the speakers in the LG connection bar and are thinking of replacing it with a Sonos system. However, as the LG soundbar also functions as the external domain for the TV electronics and connections, we cannot physically remove it and replace it with a Sonos soundbar - it would need to stay.We are thinking of installing some solution involving the Arc soundbar, one of the “immersive sets”. S

Hi , I bought a Ray so I could group music in my tv room and my kitchen but I seem to be having issues . In the system screen - I only ever see on device - If kitchen is there ray isnt . Both devices are contronllable by the App but only if the other is turned off . Am I missing something ? I have tried to use the Play button on the devices but this doesnt help group them  All help welcome  

Hi all,I’m tryIng to use the Onkyo / Sonos connection to send sound from a TV to another room. The Onkyo and Sonos networks are connected via WiFi, hard wiring is not an option. While I can configure the system to play back the TV output sound from the Onkyo to Sonos Connect 2 and then to Sonos Play 1 speakers, there is one problem. There’s a transmission delay built in, causing the sound in room 2 to be about 0,7 seconds behind the source room. It sounds like a stadium PA to put it charitably. I have been told this is a digital delay (buffering) built into the system. Understandable, but drives me mad. This transmission delay only exists with sound from the TV (Sony 4K using HDMI Arc connnection to the Onkyo receiver). CDs, DVDs and LPs(!) all work fine. Ditto streaming & internet radio services.On a previous (Onkyo) receiver I used the Tape In / Tape Out analog ports and had no difficulties with this. Anybody have a nice hack? The next step is to run cable and hardwire a differen

HiI invested Sonos Beam Gen 1 one year ago for my PC (I use a sound card to connect beam with my PC). It worked smoothly for 3 months and after it doesn’t work anymore. I thought maybe the soundcard had a problem but I tried another and it had no sound coming out of the Beam. I tried to change Sonos optical audio adapter but it gave me the same results as previous attempts. I don’t know what is happening with my Beam.  

My Ray doesn’t seem to work with a Samsung TV 3D LED 46" UE46C7000WP. The tv doesn’t have the same optical audio plug of the ray (TOSLINK) but rather a mini TOSLINK, so I bought an adapter on Amazon but the Ray won’t work still. I have tried to play with settings (and of course selected external audio on the TV) but it won’t play still.The ray works with airplay on my Apple TV so that’s definitely not the problem. Any idea how to fix? Is is the tv too old (I guess it’s about 10 years old)Thanks!

I can't turn off my Port status light. The problem started with an earlier software - maybe 15.4, and was corrected in 15.7. Now the problem is back with 15.7.1.  I've tried rebooting the Port, router and iPhone. Any suggestions?

I stream good-quality 320 kbps MP3 music files from a Synology DS120j to a Sonos Beam (Gen 2) with Sub Mini using the Sonos app. We are full-time RVers, but when we had a house I used all FLAC files via a Logitech Squeezebox Duet, a good class A/B amplifier, and some high-end transmission line speakers. Obviously, there’s not room for that stuff in the RV! Anyway, I’ve recently learned that replay gain can be applied to files to even out the volume levels of the listening experience. I’ve downloaded Foobar2000 and explored the replay gain function, but I’m not completely clear on file vs. album (and whether or not “album” can mean every file on the server) replay gain - and some of the numbers from the analysis don’t look right to me. Can the group enlighten me on this topic - how to go about it and the pros/cons? I have recordings dating from the ‘60s to the present… folk, folk-rock, some eclectic stuff, and all the way up to contemporary artists and recordings - but no classical. Jus

What speakers should I buy to be able to play flac and mqa?

I can’t seem to play any playlist from either Apple Music or My Sonos using Voice Control.  Can using app.Just installed new One’s and Move’s on my existing Connect and Play1 system.  Love the voice control, but something doesn’t seem right.Removed Apple Music and reinstalled.  Also made Apple Music default.Observation:  Within Apple Music App the playlists are shown in a typical list with a color logo for each.  Within Sonos App, under Apple Music, the playlists are shown without a logo but also not all are shown.  Under “recently added” what appears to be all the Apple playlists are shown and most have a color logo.  All this makes me think there’s a syncing issue or something.Ideas on how to resolve?

I don’t know what to do. I’m gonna have put a limiter on all the volumes and just have it really turned up just to hear it. I have no idea where it is getting this default really high volume from as I never turn it up that loud :s

Please don’t tell me I purchased Sonos Ones (set up as a stereo pair) to play music (purchased from iTunes) on my phone only to find out they won’t! Don’t know why this is so difficult. Connects fine with Sonos Move but I can’t figure out why songs won’t play on Sonos Ones. 

I have 5x Sonos Generation 1 (Play 5 & Play 3) and 2 Generation 2 play 5’s. That makes 7 - out of the 7 speakers, 5 are directly connected by LAN cables - the two that are wifi connected are the generation 2 play5’s - in the last week, my entire system is not detected, and I had rebooted my router, reinstalled the sonos app, and reset all 7 speakers one by one. a week later ( yesterday) my entire system has disappeared again. My question is - why is this happening - and why is buying and still using the 1st generation so difficult - it is an investment, each speaker - and when a new version comes up, the app does not support the old. How can a LAN connected speaker not be detected? This is very very frustrating and it says to me, that I cannot depend on Sonos to take care of me when I have been a loyal customer. Who can I turn to for troubleshooting?

I am a long time Amazon Music + Assistant user on my Sonos One, and am attempting to change to Apple Music.  Since my listening workflow is calling out songs or bands using voice-control, which works fairly well with Amazon, I am trying to use the Sonos Voice Assistant with my new Apple Music sub.Here is my problem -- accuracy is ABYSMAL for me so far!  I’m not seeing this complaint often online, so I wonder (and hope) I am doing something wrong.  The Sonos Assistant is using Apple Music (in fact I disconnected Amazon entirely from Sonos to make sure it wasn’t causing issues), but nearly all of my requests are failing entirely or being mistaken.  Here is a sample workflow:Q: “Hey Sonos.  Please the song ‘Solitary Man’ by ‘Crooked Fingers’”  A: “Sorry, I didn’t understand what you asked for.  Do you want to play something by Crooked Fingers instead?” Q: “Hey Sonos.  Play the song ‘Solitary Man’ A: [Plays ‘Solid Men to the Front’] Q: “Hey Sonos.  Play the song ‘Solitary Man’ A: [Plays ‘S

Hi -I want to set up a pair of Era 300s or Fives at one end of a long room, set up as a stereo pair, specifically for music, while retaining a Beam 2, two Ones and a Sub (Gen 3) at the opposite end of the same room, for home theatre.I'd like to use the home theatre Sub with the audio setup, to augment the bottom end, especially if I opt for the Era 300s.Will the physical position of the Sub (around 20 feet away from the proposed music area) work effectively from an audio perspective? I'd buy another Sub in an ideal world but that's currently a non-starter!Finally, will I be able to easily switch the Sub between the two systems, or will it involve having to bond the Sub to the the individual systems, every time I use them? Not ideal.  

Hi, I’m having in mind using Sonos Ray along with my The Frame TV (digital optical connection) and in the same room there will be Sonos Five connected to Sony turntable via 3.5mm port. Given the presence of both speakers in the room, I would want to use both Five and Ray on a basis of Sonos app for both TV and turntable. Do you see any issues with this setup?Note: I know that this is not an ideal home theater solution, but that is not the plan here - we have projector in another room which serves as our home theater and there we will go for more typical setup (Arc etc.). Also, there are some limitations in terms of interior design which prevent us using anything else than Ray.  i

Question can you add a Sonos sub to the Sonos amplifier?

Hello All, Looking for advice.Current setup: I have a Sonos AMP connected through the ARC port to my LG TVThe Amp is connected to my 3rd party Kenwood Sub and also 2 kenwood L & R speakers on either side of the TV. Proposed budget setup: I wish to get 2 sonos play 5 speakers to replace the L & R speakers.Would this be a resonable setup? Thanks 

I am hoping someone can explain why there is no Sonos app that you can download to a smart tv so that you can play the tv sound through your Sonos speaker system without a wired connection.  If your phone can play music thru any connected sonos device, and so can your computer, and your tablet -- why is it not the same for a smart tv?  Thank you.

Hi,I have Sonos 5.1 system (Beam Gen1 + 2 Play ones and Mini Sub) in my living room, planning to get Sonos amp to hook up with my B&W 606 S2. I am wondering, Is it possible for them to work simultaneously ? Is any delay while they are playing music ?Thank you !

I have a Sonos connect amp with two KRK Rockit speakers connected to it.  Can I pair or add any additional Sonos One speakers with the Sonos connect amp?  I’m not referring to grouping them but rather more like a pairing.-Thanks

I know this is weird but its also real and annoying. Since since up  There was an issue with lip sync.  Part of the problem was I have lip sync “changers” on my Sky Q box, my television and the sonos app.Last night I had to take this in hand and try to sort it.  I put all three lip sync changers back to zero and concentrated on only using the TV one.   In short it sort of worked.  Every channel is now OK apart from BBC1 which is out of sync.  I cannot understand how a single channel can be acting differently to all the others.  Trouble is we watch BBC1 quite a bit.Anybody know a solution?

Bonjour, Comment dois je procéder pour lire les MP3 depuis un dossier personnel stocké sous Android ? Je ne veux pas de streaming Merci 🙏

Hi, I have a Sonos  arc and subwoofer. I have the Sonos app running on ios 16.6.1. The app very frequently disables the Account, System, Services and Voice and shows the cannot connect to the arc and subwoofer. There will be a period of minutes and then it will enable the options and then connect or ask me if I want to reconnect everything. In the mean time I am listening to something on the arc so actual playback is not affected. It seems as though there is a periodic connectivity issue between app and Sonos system which is frustrating when I want to use the app to change songs. I have ensured in iOS that the Sonos app has Local Network enabled but that in itself hasn’t fixed it. Anyone any ideas please?