I have just bought 2 A80k Sony TVs (XR-65A80K and XR55A80K). Both are set up in identical fashion with Apple TV input to HDMI 1 and an optical cable to the Playbase/beam. The Apple TV remote and the Sony remote both change volume when the Sonos is not connected, and when the Sonos is connected, the volume indicator shows as going up or down with the remotes, but no change in volume on the Sonos. We do not use the TVs for channels. We only watch content through the Apple TV.
It is as though the volume settings on the tv are not being recognised by the Sonos equipment. Very frustrating to see the volume indicator moving, but no change in volume. The Sonos app changes the volume fine. The Apple Remote is no longer recognised by the Sonos, and the Sony remote is Bluetooth. So the question is does anyone have an idea how to make this work. I have tried resetting the remote (input/down for 5 secs), tried resetting the TV and setting up from scratch, and tried setting up the Sonos from scratch.
Any ideas gratefully received.
Best answer by kelvdonView original